ARSmarts Data Manager beta program now open

2013-01-16 Thread Support
Hello List, The beta program for ARSmarts Data Manager is now open. You can register here http://www.arsmarts.com/register to participate to the program. The Data Manager is a new ARSmarts module. Where the existing modules work with AR System definitions, the Data Manager gives you direct

All DECIMAL and CURRENCY data has been corrupted in AR Server 8.0.00

2013-01-16 Thread John Baker
Yogesh In what way did strcpy change in RHEL6? I'd have thought this functionality wouldn't have changed much in a decade. Also, I'd expect strlcpy to used.. John ___ UNSUBSCRIBE or access ARSlist Archives at

Re: Upcoming Enhancements on BMC Software's Electronic Software Distribution Website

2013-01-16 Thread Lisa Kemes
Can't wait to see this! Lisa On Tue, Jan 15, 2013 at 1:04 PM, Sanford, Claire claire.sanf...@memorialhermann.org wrote: This is FANTASTIC!! From: nore...@bmc.com [mailto:nore...@bmc.com] Sent: Monday, January 14, 2013 11:21 PM Subject: Upcoming Enhancements on BMC Software's Electronic

Re: Replicate ITSM Data for BMC Analytics

2013-01-16 Thread Sabyson Fernandes
We are on SQL 2005 and use Idera SQL safe and replicate the data twice daily. Works well and compression is much better that what is provided in SQL 2005. I hear SQL 2008 has some enhancements and will be looking into it once we are done with the upgrade to ITSM 8 Regards, Saby

Re: Need urgent help on SRM - Details field

2013-01-16 Thread itsm.support
Hi, We have analyzed below scenario, and from our preliminary observation we found that below form contains the request details before it turned into Planning in SRM:Request. Form name: SRD:MultipleQuestionResponse HTH -- Regards, Amrut Pabitra Vyom Labs Pvt. Ltd. BSM Solutions

Re: Different date format when setting Date/Time field into a Character Field when moving from Solaris to Linux

2013-01-16 Thread itsm.support
Hi, You need to make sure both Solaris 9 and RHEL 6 recognize the common date format. You can achieve this by setting the ARDATE environment variable. HTH -- Regards, Amol Vyom Labs Pvt. Ltd. BSM Solutions Services || ITIL Consulting Training Email: [hidden email]

Re: BMC Mobility for ITSM

2013-01-16 Thread Warren R. Baltimore II
Marcelo, if I had to guess (and I guess I do) I would say no. The windows phone has such a small market share that I doubt they would put much time into it. That said, they aren't going to have an iPhone app out for ITSM till 2014! They seem to be moving away from the browser on the phones also

SSO for Kinetic Calendar

2013-01-16 Thread Cindy Scott
Does anyone have SSO enabled to work with the Kinetic Calendar Remedy add-on application? I am looking for information on implementing SSO for Kinetic Calendar and the files needed to implement it. I know an SSO adapter file has to be used. Does anyone have the SSO adapter for Kinetic Calendar?

Re: BMC Mobility for ITSM

2013-01-16 Thread Garrison, Sean (Norcross)
The reason you want an app is so that you can do offline updates. This cannot be achieved with a web interface. Sean From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Warren R. Baltimore II Sent: Wednesday, January 16, 2013 12:17 PM To:

Re: BMC Mobility for ITSM

2013-01-16 Thread Tommy Morris
That's what I meant by loss of functionality using a browser, it also looks a little weird and take some getting used to. Tommy Morris CMDB Certified Specialist Director of IT Service Management [cid:image001.png@01CDF3E5.ED0C7790]http://www.pinebreeze.com/

Knowledge Management 7.6.4 license?

2013-01-16 Thread Richter, Howard (CEI - Atlanta)
Good morning, afternoon and evening all, I think that RKM 7.6.4 uses paper licenses, but I was wondering how many came with the module. Also am I correct that it is a paper license and if so how can one keep track of the usage? As always take care and thanks, Howard Sent from one of

Re: BMC Mobility for ITSM

2013-01-16 Thread patrick zandi
Isn't it just a view.. you can change the view to however you want.. On Wed, Jan 16, 2013 at 1:35 PM, Tommy Morris tommy.mor...@pinebreeze.comwrote: ** That’s what I meant by loss of functionality using a browser, it also looks a little weird and take some getting used to. ** **

SAMPLE DATA filter running against production -- ARS 7.6.04

2013-01-16 Thread patrick zandi
Hey ya.. I found a filter... that well.. I am a little stumped for the moment.. WOI:WOI:AssignmentEngine_Manager_BypassToNotify_007 -- GO LOOK AT THIS ... it is based on SAMPLE DATA but runs against the production system.. IS this a bug ? I am seeing errors in the debug Error while preforming

Re: BMC Mobility for ITSM

2013-01-16 Thread Pierson, Shawn
I would be curious (but not enough to set up a poll) to see how necessary offline updates are given how ubiquitous WiFi and mobile connectivity is. There are other benefits that I can think of, such as taking advantage of integrations and other software on the phone. For example I could take a

Re: Knowledge Management 7.6.4 license?

2013-01-16 Thread Easter, David
Hi Howard, No user licenses come with the module. User capacity is purchased separately from the application. It is not correct to say the RKM User licenses are paper - they are not. You require an AR System user license to be able to perform administration or analyst functions within

Service Request

2013-01-16 Thread Vishal Navale
Hi, Below error we are getting when selecting Service Request Entry: ARS7.5p4/Sql 2008/Windows/Mid-tier 7.5p4 caught exception: ARALSRS_58SRC_58ack_95UpdateHistory_95NewViewFormBack6 is undefined Regards, Vishal ___

Re: OT: Sort of.. Tools for testing WSDL's

2013-01-16 Thread Joe D'Souza
Another related follow-up question but this time its about soapUI. Has anyone successfully used the soapUI Eclipse Plugin with the Remedy Developer Studio? I am almost tempted to take a stab at it. Joe _ From: Joe D'Souza [mailto:jdso...@shyle.net] Sent: Tuesday, January 15,

Audit a Character Field

2013-01-16 Thread Mayfield, Andy L.
Is there a way to log changes to a dairy? I would like to log all changes and who made them to a dairy field that I can review. Any ideas on the best way to accomplish this? Thanks, Andy L. Mayfield Alabama Power Company Protection Control Technician Staff Linc # 10*19140 Cell # 205-288-9140

Re: Audit a Character Field

2013-01-16 Thread Reiser, John J
Andy, I never tried it but you should be able to turn on the Audit property of a diary field. Though it seems redundant unless you want to review Diary updates in a separate form with each entry a separate record. Thank you, --- John J. Reiser Remedy Developer/Administrator Senior Software

Re: Audit a Character Field

2013-01-16 Thread John Sundberg
FDA should be covering that, I think it is a law. -John On Wed, Jan 16, 2013 at 3:27 PM, Mayfield, Andy L. almay...@southernco.comwrote: ** Is there a way to log changes to a dairy? ** ** I would like to log all changes and who made them to a dairy field that I can review.

Re: Audit a Character Field

2013-01-16 Thread Mayfield, Andy L.
I'm sorry. I meant to ask if there was a way to track changes to a Character field, not a Diary. I would like to log all changes made to a Character and have that stored in a Diary field. I would like to know what value was there before and after a change is made as well as who made it. Andy

Re: Audit a Character Field

2013-01-16 Thread Mayfield, Andy L.
LOL I a little slow today. It took me a minute to get that one. Everyone please substitute Diary every I typed Dairy. (-: Andy L. Mayfield Alabama Power Company Protection Control Technician Staff Linc # 10*19140 Cell # 205-288-9140 Office # 205-226-1846 From: Action Request System

Re: SSO for Kinetic Calendar

2013-01-16 Thread John Sundberg
http://www.javasystemsolutions.com/ Java System Solutions makes OOB SSO adapters for all of Kinetic products. They are the SSO experts - I would give them a call. -John On Wed, Jan 16, 2013 at 11:51 AM, Cindy Scott cynthia.j.sc...@lmco.comwrote: Does anyone have SSO enabled to work with

Re: Audit a Character Field

2013-01-16 Thread Reiser, John J
Andy, Ok Use a filter with a Run If to do TR.Character_Field != $NULL$ Then a Set Fields to the Diary field using Character_Field. That will add the changed value of the Character field to the diary field. Thank you, --- John J. Reiser Remedy Developer/Administrator Senior Software Development

Remedy and SharePoint calendaring

2013-01-16 Thread John Sundberg
Is anybody interested (or trying or successful) in using SharePoint calendaring and Remedy together? If so -- please email me off list -- I would like to test something and I have a couple questions. Thanks in advance, Party on!!! -John -- *John Sundberg* Kinetic Data, Inc. Your

Re: Knowledge Management 7.6.4 license?

2013-01-16 Thread Howard's Gmail
David Thanks. I guess my confusion is the old version of RKM and the current one. I saw that we own 7 of something called a knowledge management specialist floating add on license. So I am trying to understand what licenses (other then AR or ITSM) are needed for the 5 different roles that use

Problem testing a WSDL using soapUI...

2013-01-16 Thread Joe D'Souza
I get errors when testing a WSDL using soapUI while trying to load the WSDL into soapUI itself. As a result I can’t even get beyond that point. I have obscured the server names to protect the data of the customer. It appears as though there is a problem with attachment fields created on an AR

Re: OT: Sort of.. Tools for testing WSDL's

2013-01-16 Thread Axton
I am using SoapUI as a standalone application to test Remedy web services. Axton Grams On Wed, Jan 16, 2013 at 2:58 PM, Joe D'Souza jdso...@shyle.net wrote: ** Another related follow-up question but this time its about soapUI. Has anyone successfully used the soapUI Eclipse Plugin with the

Re: OT: Sort of.. Tools for testing WSDL's

2013-01-16 Thread Joe D'Souza
Yes I have too as well but I noticed (which I had not noticed in the past) a eclipse plugin available for download on sourceforge.. I don't recall seeing it before but then again in the past I didn't quite bother to browse around when on their site.. I was wondering if anyone used that plugin

Re: Audit a Character Field

2013-01-16 Thread Ben Chernys
The standard OOTB way is quite simple: You'll need a display only (change flag off) field to hold the old value (through a set fields). If you want to track changes such as setting a value to NULL, the below qualification is insufficient. Presumably you'll also not want to audit the first

Re: Replicate ITSM Data for BMC Analytics

2013-01-16 Thread Maxence Nhouyvanisvong
Thanks for sharing. We are upgrading to ITSM 7.6.04 on Oracle 11g. The option Oracle Golden Gate looks good to replicate data for Analytics, does someone use this technology and has a good experience? ___ UNSUBSCRIBE or