Hi all,
Some of our customers are facing an issue with BMC Remedy user client.
When ever any entrypoint is clicked ,the application is opening up but it is
getting shrink on left hand side corner.
We are using latest version of user client.
Has anyone came across like this issue especially with
Hi Vinay,
Could you please share details about AR Server/ITSM version?
~ Kiran
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It sounds to me like they have messed up their saved window sizes. That data
is stored in their ar.ini (in the AR User Home directory) or in the User
Preferences form (if they are using server based preferences)
If you rename the ar.ini (while the User Tool is not running) or delete their
Mark,
There was an announcement in, I think 7.5 'What's New' documentation regarding
impersonation. I remember reading it at the time and thinking that it was
exactly what you were discussing and was VERY happy they had finally put that
feature in. Upon detailed investigation, I found that it
Mark,
Good luck with the logging in as another user issue. However, to the point
of the user who cannot update tasks assigned to him, it could be a
feature you are seeing. I'm going to assume the task is part of a change
request. If the user in question goes to the task via the Change request
Hi List, here's some error I encountered this morning:
We have a custom form - display-only, just a customized view of the data on
TMS:Task. The form hasn't been touched in years. It's so old, I don't even know
if anyone has ever opened it in the webclient. On it, there is a menu to select
a
The EPD site has been enhanced to only show those products that you have under
contract with BMC. It may be possible that you have not purchased entitlement
to BMC Analytics for BSM or Remedy Knowledge Management 7.6.04 which is why you
cannot currently see them.
If want to do a trial
David, this has caused me some heartache as an On Demand customer when I needed
to get an install package for the Data Management Tool.
--
Thank You,
Chris Danaceau
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Easter, David
Sent: Friday,
Hi All TGIF,
We have been on ITSM 7.6 for a couple of months and the some of the focus is
now around reports. I can get reports from the Incident/HPD:Help Desk or the
SLM:Measurement but not a combined report. I only have one set of service
targets but multiple customers. Since the Company
If your SLA is built off of HPD:Help Desk, you should have a join form
called HPD:Help Desk_SLA which can give you the information you are
looking for.
From: Brittain, Mark mbritt...@navisite.com
To: arslist@ARSLIST.ORG,
Date: 02/08/2013 01:13 PM
Subject:HPD and SLM
Sent by:
Mark,
There is a HPD:HelpDesk_SLA join form that is there. Not all fields are on the
join, but it is a join of the SLM:Measurement and HPD:Help Desk form. You might
have to add the fields from either form for reporting.
Regards,
Saby
From: Brittain, Mark
Ding, Ding, Ding!I have the same conversation with users here, regularly.
I put together a little one page document instructing them how to set up
application preferences so they can see their tasks in the Overview Console.
--
Thank You,
Chris Danaceau
From: Action Request System
Great Idea and It works for me. Thanks Frederick and Thanks everybody.
Prakash.
On Thu, Feb 7, 2013 at 4:51 PM, Grooms, Frederick W
frederick.w.gro...@xo.com wrote:
How about this ... Forget form C, you don't need it. On the button of
form B do an Active Link SERVICE action to form B.
Timing test 8:24pm EST
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