Windows Cross Domain SSO

2013-03-06 Thread John Baker
Hello, If two domains are in a trust relationship, you can configure a product to authenticate NTLMv2 tokens against one and it'll handle tokens from the second domain. Unfortunately, AtriumSSO is the OpenSSO/AM product with a BMC badge and has no Integrated Windows Authentication module, and to

Re: 302 - Entry does not exist in database

2013-03-06 Thread Misi Mladoniczky
Hi, Turn on API/ESCL/FLTR/SQL logging into the same file to check exactly what happens. Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11/12): * RRR|License - Not enough Remedy licenses? Save money by

Re: Related release from change

2013-03-06 Thread ..... .....
any one can help me Best Regards, Abdulrahman Hejazi From: ashej...@hotmail.com To: arslist@arslist.org Subject: RE: Related release from change Date: Tue, 5 Mar 2013 12:12:36 + AR server 7.6 Application 7.6 This is the active link but if we add the note filed its not

Tomcat errors in IE

2013-03-06 Thread John Baker
It's a fault with the application. It means the internal HttpSession object was invalidated, ie invalidate was called, and the application then tried to call HttpSession.getAttribute(..). One should check the session is valid before using it, or at least, not call invalidate then getAttribute.

Re: ADV: WWRUG13 Date and Location Announcement

2013-03-06 Thread laurent matheo
** Wt ^_^On 06 Mar, 2013,at 12:50 PM, d...@wwrug.com wrote:The web site will be ready soonish.Registration will open April 1st or before.The Call for Papers is on April 1stWhy the rush? It is just around the corner![okay, ½ a year but it feels like tomorrow].WWRUG13Fairmont San Jose[San Jose,

Re: ADV: WWRUG13 Date and Location Announcement

2013-03-06 Thread Misi Mladoniczky
Great, we will be there! Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11/12): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze

Re: iPad App

2013-03-06 Thread Timothy Powell
This is not a recommendation at all. I have not used these. I have merely seen them. There are apps in the iTunes Store that claim to allow you access to your Remedy system. Search results: TouchAR Mobile ITSM HTH, Tim From: Action Request System discussion list(ARSList)

Re: WWRUG13 Date and Location Announcement

2013-03-06 Thread Pruitt, Christopher (Bank of America Account)
I don't know but maybe it is me, but it seems like every year WWRUG is either on the East Coast or West Coast and never located more central in the US. Not sure what the reason for this is but it makes it hard for many in the middle of the country to attend this most valuable event. Sorry for

Re: ADV: WWRUG13 Date and Location Announcement

2013-03-06 Thread Jason Miller
Wt wt! On Mar 6, 2013 4:05 AM, laurent matheo lm...@me.com wrote: ** Wt ^_^ On 06 Mar, 2013,at 12:50 PM, d...@wwrug.com wrote: The web site will be ready soonish. Registration will open April 1st or before. The Call for Papers is on April 1st Why the rush? It is just

Re: WWRUG13 Date and Location Announcement

2013-03-06 Thread Shellman, David
Chris, I'm not sure I completely understand your concern. For me flights from the East Coast to San Jose or San Francisco are a small fraction of the cost to attend the conference. In turn there are many folks coming in from out of country and flying into a major airport on the East or West

Re: WWRUG13 Date and Location Announcement

2013-03-06 Thread pritch
I agree - what's wrong with Kansas City or there abouts? - Original Message - From: Christopher Pruitt (Bank of America Account) christopher.pru...@hp.com To: arslist@ARSLIST.ORG Sent: Wednesday, March 6, 2013 10:01:25 AM Subject: Re: WWRUG13 Date and Location Announcement ** I don’t

Re: WWRUG13 Date and Location Announcement

2013-03-06 Thread pritch
What about those that choose not to fly? - Original Message - From: David Shellman dave.shell...@te.com To: arslist@ARSLIST.ORG Sent: Wednesday, March 6, 2013 10:32:12 AM Subject: Re: WWRUG13 Date and Location Announcement ** Chris,   I’m not sure I completely understand your

Re: WWRUG13 Date and Location Announcement

2013-03-06 Thread Tauf Chowdhury
Then they can drive or take the Amtrak? :) My opinion is that San Jose makes good sense because since BMC is the premier sponsor of the WWRUG, we are closer to their engineering team and they can have a larger presence at the conference. On the east coast, the DC area is ideal because of the huge

Re: WWRUG13 Date and Location Announcement

2013-03-06 Thread richard....@bwc.state.oh.us
Just out of interest, why not pick out 5 - 8 cities distributed across the continent and have a vote from the list members to see just what everyone's preference might be? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury Sent:

Re: [EXTERNAL] Re: Related release from change

2013-03-06 Thread Stroud, Natalie K
Abdulrahman: Here's what may sound like a crazy question for you - do you have a double-quote in the Summary of your change request? We found that if there is one, we are unable to create related ticket types of all sorts, from incidents to change requests, etc., though the problem may exist

Re: WWRUG13 Date and Location Announcement

2013-03-06 Thread arslist
Historically, going back to the first RUG in 1993, it has indeed always been east coast or west coast. In fact for the first 6 years at least (I think? Someone who has a list of them all can answer this) I think, were all in the Bay Area. Certainly 8 of the first 10. The only times it has been

Re: [EXTERNAL] Re: WWRUG13 Date and Location Announcement

2013-03-06 Thread Stroud, Natalie K
Well, those folks can take a train, bus, motorcycle, or automobile if they don't care to fly. Or, I suppose, depending on where they're coming from, walk, run, bike, or sail. They might even be able to find some other Listers who don't want to fly for whatever reason to caravan with.

Re: CRQ and INC work detail table.

2013-03-06 Thread Peters, Ron
Thanks, that's exactly what I needed. Maybe this is a dumb question but how do you find AL's that are acting on a form field? In this case I know the field being acted on (work log table) but I don't see anywhere in that field to see the related AL. I would think there's an easier way than

Re: [EXTERNAL] Re: WWRUG13 Date and Location Announcement

2013-03-06 Thread Rick Cook
Choices have consequences. Choosing not to fly means missing things that flying allows. Like this, perhaps. Rick On Mar 6, 2013 8:38 AM, Stroud, Natalie K nkst...@sandia.gov wrote: Well, those folks can take a train, bus, motorcycle, or automobile if they don't care to fly. Or, I suppose,

Re: CRQ and INC work detail table.

2013-03-06 Thread Tauf Chowdhury
The easiest thing (using web) is to enable active link logging on your user prefs and performing the action in question. You can then see which AL is triggered. On Wed, Mar 6, 2013 at 11:41 AM, Peters, Ron rpet...@columbia.com wrote: Thanks, that's exactly what I needed. Maybe this is a dumb

Re: CRQ and INC work detail table.

2013-03-06 Thread Longwing, LJ CTR MDA/IC
Ron, I have 'Object Relationships' turned on and I simply right clicked on the table and said 'show relationships'. This provided me with a list of objects associated to the object in question, I sorted the list by relationship type, and looked at the one or two that matched what I was looking

Re: WWRUG13 Date and Location Announcement

2013-03-06 Thread Tommy Morris
Here is an idea that may help everyone have a chance to be heard. I think that just about every area has a local RUG of some sort. Why don't these local groups try to get a representative involved with the WWRUG board? Not saying that the board needs to grow but the representatives could offer

Re: [EXTERNAL] Re: WWRUG13 Date and Location Announcement

2013-03-06 Thread richard....@bwc.state.oh.us
I might *really* want to go but my management might *really* be constrained by a gov't *budget cut*. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Stroud, Natalie K Sent: Wednesday, March 06, 2013 11:38 AM To:

Re: CRQ and INC work detail table.

2013-03-06 Thread itsm.support
Hi, This is out of the box functionality of Incident work info (detail form open when double click)and for change work info (detail form does not open when double click) For HPD:HelpDek , HPD:INC:DetailWorkLog_100_Dialg AL Opens Incident work Info form on Double click(On Return) of record in

Re: CRQ and INC work detail table.

2013-03-06 Thread Longwing, LJ CTR MDA/IC
Now that's something that confuses the heck out of mewrite workflow for one module, enable it, write the same for another module, disable it, then ship the product with the feature disabledwhy? -Original Message- From: Action Request System discussion list(ARSList)

OT: Doug Blair (WWRUG11,12,13... MC and all around nice guy) Update

2013-03-06 Thread Daniel Bloom
For those of you who were at WWRUG12, you heard Doug mention that he was going to be having an important medical procedure. The procedure was actually two operations. The minor one occurred and went fine. The Major one is tomorrow, Thursday March 7th. Doug is already in Dallas undergoing

Re: Doug Blair (WWRUG11,12,13... MC and all around nice guy) Update

2013-03-06 Thread Longwing, LJ CTR MDA/IC
May his SEND-EVENT actions be received by the proper window id and process successfully. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Daniel Bloom Sent: Wednesday, March 06, 2013 10:26 AM To: arslist@ARSLIST.ORG

Re: [EXTERNAL] Re: CRQ and INC work detail table.

2013-03-06 Thread Stroud, Natalie K
I think they have different groups doing development for each module, and no group doing consistency testing across the modules to ensure a common look and feel and behavior of common elements. It would really improve the product as a whole by quite a bit if BMC were to start doing that, in my

Re: OT: Doug Blair (WWRUG11,12,13... MC and all around nice guy) Update

2013-03-06 Thread laurent matheo
** I'll get him a Guiness at wwrug13 :)On 06 Mar, 2013,at 06:26 PM, Daniel Bloom danielbl...@rogers.com wrote:For those of you who were at WWRUG12, you heard Doug mention that he was going to be having an important medical procedure.The procedure was actually two operations. The minor one occurred

Re: Doug Blair (WWRUG11,12,13... MC and all around nice guy) Update

2013-03-06 Thread Rick Cook
May Doug's daily Entry ID continue to increment, and may his database be optimized. Rick On Mar 6, 2013 9:29 AM, Longwing, LJ CTR MDA/IC lj.longwing@mda.mil wrote: May his SEND-EVENT actions be received by the proper window id and process successfully. -Original Message- From:

Re: [EXTERNAL] Re: Doug Blair (WWRUG11,12,13... MC and all around nice guy) Update

2013-03-06 Thread Stroud, Natalie K
May those who test his code be gifted with skill and insight and may only minor bugs be found. Natalie Stroud SAIC @ Sandia National Laboratories ARS-ITSM Tester Albuquerque, NM USA nkst...@sandia.gov ITSM 7.6.04 SP2 - Windows 2003 - SQL Server 2008 -Original Message- From: Action

Re: [EXTERNAL] Re: Doug Blair (WWRUG11,12,13... MC and all around nice guy) Update

2013-03-06 Thread Tauf Chowdhury
Hopefully they don't truncate any important attachments. On Wed, Mar 6, 2013 at 12:51 PM, Stroud, Natalie K nkst...@sandia.govwrote: May those who test his code be gifted with skill and insight and may only minor bugs be found. Natalie Stroud SAIC @ Sandia National Laboratories ARS-ITSM

Re: WWRUG13 Date and Location Announcement

2013-03-06 Thread Timothy Powell
And I for one want to thank you and the board for all the work you do. It can't be an easy job. So while the event may (or may not) be at the location of my choice, I didn't have to do the leg work to secure it and I'm just thankful that we have a place to go to meet, share and learn. As a

Re: [EXTERNAL] Re: WWRUG13 Date and Location Announcement

2013-03-06 Thread Shellman, David
Sorry I can't say at this time. The details concerning discounts and procedures to submit should be given with the call for papers on April 1st. Dave -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Stroud, Natalie K

Re: [EXTERNAL] Re: WWRUG13 Date and Location Announcement

2013-03-06 Thread Longwing, LJ CTR MDA/IC
Natalie, I don't speak for anyone on the RUG committee, nor do I speak for future facing decisions, but I can tell you that last year they waived conf fees altogether for presenters, which is how I was finally able to swing my first ever national rug visit. I got my employer to pay my time as

Re: [EXTERNAL] Re: Doug Blair (WWRUG11,12,13... MC and all around nice guy) Update

2013-03-06 Thread Jason Miller
May all required fields be populated with accurate data avoiding: Required field (without a default) not specified. On Wed, Mar 6, 2013 at 10:01 AM, Tauf Chowdhury taufc...@gmail.com wrote: ** Hopefully they don't truncate any important attachments. On Wed, Mar 6, 2013 at 12:51 PM, Stroud,

Re: [EXTERNAL] Re: Doug Blair (WWRUG11,12,13... MC and all around nice guy) Update

2013-03-06 Thread matt . laurenceau
I'm sure that Doug's account will go great, can't remember his exact ID in the User form, but there is a special setting in FTS that makes sure he's indexed properly, and people find him when they search in WWRUG. ~ Matt Laurenceau - Reply message - From: Jason Miller

Re: [EXTERNAL] Re: Doug Blair (WWRUG11,12,13... MC and all around nice guy) Update

2013-03-06 Thread Easter, David
Please remind the doctors to utilize the overlay feature so that the origin “Doug Blair” objects are not lost due to modifications during his upgrade. -David J. Easter Manager of Product Management, AR System BSM Atrium Solutions Management BMC Software, Inc. The opinions, statements, and/or

Re: [EXTERNAL] Re: Doug Blair (WWRUG11,12,13... MC and all around nice guy) Update WIN!

2013-03-06 Thread Sanford, Claire
Excellent! From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Easter, David Sent: Wednesday, March 06, 2013 2:26 PM To: arslist@ARSLIST.ORG Subject: Re: [EXTERNAL] Re: Doug Blair (WWRUG11,12,13... MC and all around nice guy) Update ** Please remind

Re: [EXTERNAL] Re: Doug Blair (WWRUG11,12,13... MC and all around nice guy) Update

2013-03-06 Thread Misi Mladoniczky
Hi Doug, You have a Fixed license assigned at WWRUG13, so from a license optimization perspective it would be a disaster if you did not make good use of it... See you there! Best Regards - Misi, RRR AB, http://rrr.se Please remind the doctors to utilize the overlay feature so that the

Re: OT: Doug Blair (WWRUG11,12,13... MC and all around nice guy) Update

2013-03-06 Thread Danny Kellett
Doug, Looking at the filter log I can see this guide looping because of a goto action. Please help me with the run if : 'Doug' != Fixed AND 'Guinness' != In hand All the best Danny On 6 Mar 2013, at 17:26, Daniel Bloom danielbl...@rogers.com wrote: ** For those of you who were at WWRUG12,

Re: OT: Doug Blair (WWRUG11,12,13... MC and all around nice guy) Update

2013-03-06 Thread Martinez, Marcelo A
Doug, may your system be patched to the fullest (and no errors are encountered) so that you continue run smooth and bug free. – And that I get to meet you at WWRUG13, since I’ve been cleared to go. Good luck Marcelo Martinez From: Action Request System discussion list(ARSList)

Base Development vs. Best Practice Customization

2013-03-06 Thread Shellman, David
It seems we have gotten in a pickle with a few of our forms. Looking for some advice/help with Base Development vs. Best Practice Customization using Developer Studio on 7.6.04. We have a number of forms that were developed over the years. The forms and workflow were all developed in house

Re: Base Development vs. Best Practice Customization

2013-03-06 Thread Mueller, Doug
Dave, Best practice would be to promote your custom development from base mode into custom objects in the best practice layer. The best practice layer (the overlay) contains two types of things. Overlays which are things that are customizations (modifications) to things in the base layer.

Re: Base Development vs. Best Practice Customization

2013-03-06 Thread Jason Miller
We are working in Base Development Mode in our system that was upgraded from 7.5 to 7.6.04 a few months ago. Our train of thought is we have been getting by without Overlays for this long and we have already customized AR System forms using pre-Overlay practices. Other than patches and service

Re: ITSM doesn't display

2013-03-06 Thread laurent matheo
** Is this only for one user or all users?Check the record on "User" form for this people.On 06 Mar, 2013,at 09:19 PM, "Brittain, Mark" mbritt...@navisite.com wrote:HI All,This one really has been baffled and after two days with BMC support have not made any progress. Fortunately this is only on

WWRUG 2013 question

2013-03-06 Thread Howard Richter
All, Last year I got a new kidney and this year I might attend my first WWRUG after working with remedy since 96. So I need to ask where, when, how much, hotel costs and anything else you can think of, so I can try and get the funding. It would be great to put a face to a lot of names and

Re: ITSM doesn't display

2013-03-06 Thread Dale Jones
Mark, Sounds like you have somehow switched the Application from Production to Maintenance mode. (Sometimes playing with adding/removing forms from an Application cause dev studio to think for itself). Take a Look in Dev Studio Open Applications Select the Application that is giving

Re: Base Development vs. Best Practice Customization

2013-03-06 Thread Shellman, David
Thanks Doug. Is the BPCU utility part of 7.6.04 or do we need to download it? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Mueller, Doug Sent: Wednesday, March 06, 2013 5:31 PM To: arslist@ARSLIST.ORG Subject: Re: Base Development vs. Best

Re: Base Development vs. Best Practice Customization

2013-03-06 Thread vaibhav wadekar
Yes it is part of 7.6.04, On 7.6.04 installed system, you can see the same listed under ..\ARSystem directory structure Regards/Vaibhav On Wednesday, March 6, 2013, Shellman, David wrote: ** Thanks Doug. Is the BPCU utility part of 7.6.04 or do we need to download it? ** **

Re: Email Eng Issue

2013-03-06 Thread vaibhav wadekar
What version of email engine? Try using latest patch of emaildaemon.jar file? There are lot of KA's available if you search the string email+ ArrayIndexOutOfBoundsException in bmc knowledge base Hope this helps Regards/Vaibhav On Tuesday, March 5, 2013, Ramy S. Ayoub wrote: ** Dears, we

Re: MidTier raises ORA-00904, User tool doesn't

2013-03-06 Thread Nau, Michael
Sorry for bumping this, but I still couldn't figure it out. Does anyone have an idea - where would you look if your MidTier raised an ORA error on a form that works without problems in the fat client? Regards, Michael From: Nau, Michael Sent: Friday, February 08, 2013 4:32 PM To:

Re: Issue with Overview ITSM 7.6.4 SP 4

2013-03-06 Thread vaibhav wadekar
Solution Documented as defect SW00439943 to be fixed in ARS 7.6.04 SP5. You can request for hot fix by creating support ticket Regards/Vaibhav On Tuesday, March 5, 2013, Pargeter, Christie :CO IS wrote: ** Hi all – I had my server team copy my dev server and make that my qa

Re: AR System SP4

2013-03-06 Thread vaibhav wadekar
Starting from 7.6.04 sp2, we have added support for java 1.7 Support to Oracle Java 7 In Service Pack 2, Oracle® Java® version 7 support has been provided for BMC Remedy AR System. You can install BMC Remedy AR System 7.6.04 SP2 on the Java 7 platform.

Re: Install patchs to sec ARserver

2013-03-06 Thread vaibhav wadekar
You can set below variables and launch the installer 1. 1. c Set the environment variables BMC_AR_LOADAPP_SKIP and BMC_LOADAPP_SKIP to TRUE. This will enable the application installers to perform only the OS level installation without loading the application into

Re: MidTier raises ORA-00904, User tool doesn't

2013-03-06 Thread vaibhav wadekar
I believe When ORA-00904 occurs, you must enter a valid column name as it is either missing or the one entered is invalid. The invalid identifier most common happens when you are referencing an invalid alias in a *select* statement. What happens when you look at the t table structure for T740