Re: Question related to placeholder forms

Hi Ryan, Thanks a lot!!! The issue got resolved.The blank placeholder was there in the database. Just wondering how the blank placeholder got created. On Thu, Jun 13, 2013 at 6:59 PM, Downing, Ryan wrote: > ** > > Hi Sagar, > > ** ** > > You said you “tried” deleting the blank placeholder.

Re: Work Order Console issue

Hi Mark, Please check below details for your issue: Cause: When we open WO Console, an Active Link 'WOI:WOC:ServiceCall_0_Initialized' sets COMPANY field with value of company name of user currently logged in (in our case - Company A). Click 'More Filters' link on WO Console RHS top. C

Re: Finding Pool Number from escalation def file!

Thanks Misi ... activated the pool column, very useful! Susan On Thu, Jun 13, 2013 at 4:54 AM, Misi Mladoniczky wrote: > Hi, > > Why not turn on the pool-number in the escalation list in dev-studio? > Window > Preferences > BMC Remedy Developer Studio -> Object List View -> > Escalations -> Po

Re: Remedy Date/Time display issue -- RESOLVED

For the benefit of the arslist, here are the resolution details. BMC Support has identified this as a defect: SW00441970: Date/Time fields show "0" date for certain dates/times in some timezones. And provided a hotfix for 7.6.04, 8.0,8.1 versions. I tested in our dev env which is 8.0 and seems l

Re: Migrating Filters with Web Service actions from test server to production

You know... A few days ago I released a utility for anonymizing log files before sending them to a third party. One of the configuration parameters are text replacements. It will read a text file line by line and for each term specified in a CSV it will perform the specified replacement. It wi

Re: Migrating Filters with Web Service actions from test server to production

Paul, If the passwords of test and prod can be the same, you might be interested in our approach: - on remedy prod server, create an alias to production web service in the /etc/hosts file - on remedy test server, create the same alias to test web service in the /etc/hosts file In filters, use t

Re: Create Date later than $TIMESTAMP$ from filters

I seem to recall I had a similar problem a while back and the solution I came up with was to use business time based on the create date. Might work for you. $PROCESS$ Application-Bus-Time-Add "$Create Date$" 0 0 "Business Time Holidays" "Business Time Workdays" Mark -Original Message--

Re: Finding Pool Number from escalation def file!

Thanks Misi - Appreciate your help! For now i am good as I needed to find information for few escalations which I was able to find with ObjProp and finding the pool info form Dev studio. Thanks, Swanand On Thu, Jun 13, 2013 at 4:54 AM, Misi Mladoniczky wrote: > Hi, > > Why not turn on the pool

Re: Create Date later than $TIMESTAMP$ from filters

Good point, I realized after I sent my reply that the previous problem was using active links and not filters. I will have to check out the total filter count for that form since I hadn't looked at that yet. -Rick ___ Rick Westbrock QMX Support Services -Original Me

Re: Create Date later than $TIMESTAMP$ from filters

As you are working with Filters the time zone will not be an issue (as you are processing the keyword on the server in both cases) I only noticed it when I had a form with a lot of Filters that took a while to process Fred -Original Message- From: Action Request System discussion list(

Re: Create Date later than $TIMESTAMP$ from filters

Interesting! I will have to give that a try. The problem doesn't happen to all first-call resolution tickets but I don't know what percentage of them have this problem so it might take a while to replicate in the test environment. I am not sure if that would cause problems if the user is in a di

Re: Migrating Filters with Web Service actions from test server to production

Paul, when faced with the EXACT same scenario a few jobs ago, we opted for a 'copies' approach, but instead of $SERVER$, we did a lookup on a form for which environment THIS server should be running against 'this run', then the filter fired for that environment (allowed for dynamic pointing of dev

Migrating Filters with Web Service actions from test server to production

This is going to be a bit wordy, so hang with me My custom Remedy environment integrates with an Oracle Fusion Middle Ware server to perform Web Service operations for a third Party app (Siebel) and the filters we build have the user, password, and end points imbedded in the filter actions, so

Re: Adding status reason column to overview console

Here are my notes from when we added SLM Status of Incidents to the Overview Console. o On SHR:ARDBC_OverviewConsoleTemplate add a new field with the same properties as the SLM Status field on the HPD:Help Desk Form. "zhub_SLM Status" (Public permissions) o On SHR:ARDBC_OverviewConsole

Re: Are Any Materials Shipped for WWRUG?

That's spearphishingalmost everyone is "expecting" a package.Once you open it, you're toast. It preys on peoples curiousity. It generally comes from UPS/UPS/FEDEX, etc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of

Re: Are Any Materials Shipped for WWRUG?

I'm not aware of any. I've attended 2 times and will attend this year and haven't received anything... -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Stroud, Natalie K Sent: Wednesday, June 12, 2013 4:41 PM To: arslist@ARS

Re: Question related to placeholder forms

Hi Sagar, You said you "tried" deleting the blank placeholder. Did it delete? Or did you get the error when you tried to delete? Perform the following SQL query: select name,schemaId from arschema You should not have any entries in the arschema form with a NULL name value. If you do have any

Re: Mass Remove Application Permissions - RESOLVED

On 6/12/13, Mahesh wrote: > You should be able to do it from "CTM:People Permission Groups" form . > Brill! That worked a treat - many thanks. Lisa ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where th

SV: Alias in ITSM

Great, very helpful :) -Ursprungligt meddelande- Från: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] För Misi Mladoniczky Skickat: den 13 juni 2013 10:58 Till: arslist@ARSLIST.ORG Ämne: Re: Alias in ITSM Hi, Here is the direct access URL for the Alias look

Re: Create Date later than $TIMESTAMP$ from filters

The value for the create date is generated after phase 2, when the record is committed. I don't believe there's a way to override that value. You could ensure your set field filter is at 999 to limit the time gap between phase 1 and the commit, but you'll still have to wait for the push fields a

Re: ARERR 102 : Remedy Version 7.5.00 Patch 004

Thanks Kiran. I am going to do that now. It is a very painful error message . I know , I can find the reason and resolve it. Thanks again. Best Regards, Bhupendra KUMAR From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Hullule, Kiran Sent: 13 June

Re: ARERR 102 : Remedy Version 7.5.00 Patch 004

API and SQL file. I am sure you will see something like T1.C8 = 102 , in SQL logs SELECT statement. Grab that RPC ID and find out what all activities have happened and on what table and column. There you will see what field the value is not getting. From: Action Request System discussion lis

Re: ARERR 102 : Remedy Version 7.5.00 Patch 004

Hi, And which log files should I check to know which field is not getting the value.??? I have windows serve. Best Regards, KUMAR From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe D'Souza Sent: 12 June 2013 17:04 To: arslist@ARSLIST.ORG Subject:

Re: ARERR 102 : Remedy Version 7.5.00 Patch 004

HI Joe and Longwing , Many thanks for replying. No , it is not Unix. It is windows server. Best Regards, Bhupendra KUMAR IT Technical Analyst SO-Production Assurance Cargill Direct: +32 15 458 348 | Mobile: +32(0)473928730 bhupendra_ku...@cargill.com | Interca

Re: Finding Pool Number from escalation def file!

Hi, Why not turn on the pool-number in the escalation list in dev-studio? Window > Preferences > BMC Remedy Developer Studio -> Object List View -> Escalations -> Pool Number? The def-file sometimes has a line break in the object-prop which might potentially make you miss some pool numbers. I ha

Fwd: Question related to placeholder forms

Hi Ryan\David, I am facing similar issue and i tried deleting the blank placeholder as well. But still i was getting same error. Did you got any solution for issue. Thanks and Regards, Sagar Valse > > > ** > > Hi David, > > ** ** > > Can you delete the “placeholder” form? It appears this pa

Re: Question related to placeholder forms

Hi Ryan\David, I > > > ** > > Hi David, > > ** ** > > Can you delete the “placeholder” form? It appears this particular > placeholder form is corrupt. As you stated…even placeholder forms require a > name. > > ** ** > > Do you know what imported workflow would have created the placeholde

Re: Alias in ITSM

Hi, Here is the direct access URL for the Alias lookup: https://rrr.se/cgi/alias Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) Products from RRR Scandinavia (Best R.O.I. Award at WWRUG10/11/12): * RRR|License - Not enough Remedy licenses? Save money by optimizing. * R

SV: Check for open Changes

Thanks Jacques, I will try that :) // L ars Från: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] För Andre, Jacques Skickat: den 13 juni 2013 09:45 Till: arslist@ARSLIST.ORG Ämne: Re: Check for open Changes ** Hi Lars, The field you

Re: Check for open Changes

Hi Lars, The field you need to query against is "Change Request Status" with the DB name of "Status*" (Field ID 7) which is hidden at the bottom of the "CHG:Infrastructure Change" form. Kind regards Jacques Andre From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.O

Check for open Changes

Hi, status in CHG:Infrastructure Change, db name z1D Status is a display only field, not available in the field list in dev studio, so how do I write code to check for open Changes...(Not Closed, Cancelled, Rejected or Completed) Any idea? No problens in incidents, as status is a regular field t