Mobility with IPhone.

2013-06-16 Thread Frex Popo
Hello everyone,   I have a requirement to look for some Mobility to ITSM solution and need your views on this one.   We have an ARS7.1/ITSM7.3 installation, some infrastructure and maintenance team are always on the go and need to start updating their work orders offline through IPhones.   Are

Re: Mobility with IPhone.

2013-06-16 Thread Tauf Chowdhury
This breaks your customization rule but what about an email integration? Have them email the remedy inbox and parse it for updates to the work orders. Sent from my iPhone On Jun 16, 2013, at 4:10 PM, Frex Popo frexp...@yahoo.fr wrote: ** Hello everyone, I have a requirement to look for some

Re: Mobility with IPhone.

2013-06-16 Thread Shellman, David
Frex, myIT seems to have some promise for iDevices. At this point I'm still not sure how the integration occurs. Dave On Jun 16, 2013, at 4:10 PM, Frex Popo frexp...@yahoo.frmailto:frexp...@yahoo.fr wrote: ** Hello everyone, I have a requirement to look for some Mobility to ITSM solution

Re: Mobility with IPhone.

2013-06-16 Thread Frex Popo
Thanks Tauf,   Sorry forgot to mention not only work orders but also Service Desk tickets, Change and approvals as well. De : Tauf Chowdhury taufc...@gmail.com À : arslist@ARSLIST.ORG Envoyé le : Dimanche 16 juin 2013 22h15 Objet : Re: Mobility with IPhone.

Re: Mobility with IPhone.

2013-06-16 Thread Tauf Chowdhury
Same logic applies to all the modules. To do something robust, you may need to push the data from the email form to a staging form to determine what kind of request it is and then push accordingly. Sent from my iPhone On Jun 16, 2013, at 5:38 PM, Frex Popo frexp...@yahoo.fr wrote: ** Thanks