This breaks your customization rule but what about an email integration? Have them email the remedy inbox and parse it for updates to the work orders.
Sent from my iPhone On Jun 16, 2013, at 4:10 PM, Frex Popo <[email protected]> wrote: ** Hello everyone, I have a requirement to look for some Mobility to ITSM solution and need your views on this one. We have an ARS7.1/ITSM7.3 installation, some infrastructure and maintenance team are always on the go and need to start updating their work orders offline through IPhones. Are there any solutions which don’t need too much time to install and configure and not customisation to the exiting ITSM application? Something not time consuming to deploy as we only have a window of a month to get this implemented. Best Regards frex _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
