Same logic applies to all the modules. To do something robust, you may need to push the data from the email form to a staging form to determine what kind of request it is and then push accordingly.
Sent from my iPhone On Jun 16, 2013, at 5:38 PM, Frex Popo <[email protected]> wrote: ** Thanks Tauf, Sorry forgot to mention not only work orders but also Service Desk tickets, Change and approvals as well. *De :* Tauf Chowdhury <[email protected]> *À :* [email protected] *Envoyé le :* Dimanche 16 juin 2013 22h15 *Objet :* Re: Mobility with IPhone. ** This breaks your customization rule but what about an email integration? Have them email the remedy inbox and parse it for updates to the work orders. Sent from my iPhone On Jun 16, 2013, at 4:10 PM, Frex Popo <[email protected]> wrote: ** Hello everyone, I have a requirement to look for some Mobility to ITSM solution and need your views on this one. We have an ARS7.1/ITSM7.3 installation, some infrastructure and maintenance team are always on the go and need to start updating their work orders offline through IPhones. Are there any solutions which don’t need too much time to install and configure and not customisation to the exiting ITSM application? Something not time consuming to deploy as we only have a window of a month to get this implemented. Best Regards frex _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
