Re: Measurements

2013-09-05 Thread Kunal Sonawala
@Koyb, if you have 100 users, you can try out Vyom Performance TestEdge (BMC Remedy Performance Testing Solution) for free. You can demand 'Free Trial for 100 Users' using this url: http://ow.ly/ozXwN Feel free to reach out in case of any questions. Warm Regards, Kunal Sonawala

Re: Creating a request via mid.tier URL

2013-09-05 Thread Frex Popo
Will do just that :)   Thanks Jason De : Jason Miller jason.mil...@gmail.com À : arslist@ARSLIST.ORG Envoyé le : Mercredi 4 septembre 2013 22h23 Objet : Re: Creating a request via mid.tier URL ** if you use mode=submit the the form will open in a submit

Re: Creating a request via mid.tier URL

2013-09-05 Thread Frex Popo
Thanks Joe De : Joe D'Souza jdso...@shyle.net À : arslist@ARSLIST.ORG Envoyé le : Mercredi 4 septembre 2013 23h32 Objet : Re: Creating a request via mid.tier URL ** Agreed like a ‘ztmpAction’ flag set to “SubmitOnLoaded” or something like that..  

CMDB Data

2013-09-05 Thread Koyb P. Liabt
Hi, Is there a way in the CMDB that if an asset fails normalization - to not load these specific CI data into the CMDB? We want to filter bad data. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org

Re: LDAP Authentication Case Sensitivity

2013-09-05 Thread Longwing, Lj
Frank, I have personally found that while Remedy is user id case sensitive, active directory isn'tso really, the only thing that matters is that you match the case of the user id in your remedy user table...the password is of course case sensitive...but the user name should not be, not in AD

Re: CMDB Data

2013-09-05 Thread karthik manoharan
Hi Koyb, There is a option Process Normalized CIs only in the merge activity in the Reconciliation job. By checking that option you can filter CIs which are normalized. Regards, Karthik. On Thu, Sep 5, 2013 at 9:58 PM, Koyb P. Liabt tekkyto...@aol.com wrote: ** ** Hi, Is there a way in

LDAP Authentication Case Sensitivity

2013-09-05 Thread Frank Caruso
ITSM 764 sp2; RHEL, Oracle, Weblogic Using AREALdap for authentication. From the web the user types in their network ID and we match against the sAMAccountName in LDAP. The ID is stored in AD in all upper case letters; at least that is what I thought. Come to find out the ID is stored in mixed

Categorizations

2013-09-05 Thread Kathy Morris
Hi, We are looking to use TPL to correct the name on Category, Type, Item for some assets discovered in ADDM. About how long would this take to fix in ADDM using TPL? (1/2 hour, 1 hour, 2 hours? ) ___ UNSUBSCRIBE

WWRUG13 discounted room block closes tomorrow

2013-09-05 Thread arslist
For those of you still contemplating going, and there is still plenty of time to read the content, talk to managers, and decide to go .. Tomorrow is the last day of our discounted room block. Right now they are 189 plus taxes, as of the next day the same rooms are 300 plus. There is a slight

Re: WARNING on Microsoft MS11-030 KB2509553

2013-09-05 Thread LJ LongWing
Chris, Earlier this week, I came across this problem, but it wasn't with the particular MS Patch that you mention. I wanted to send out a note to the community notifying them of the eventual 'fix' that BMC provided to me on this scenario. I had all of the same symptoms, armonitor wouldn't start,

Re: Problem Internet Explorer 10.

2013-09-05 Thread jham36
You can install 8.x version of the mid-tier. It supports older versions of ARS and solved some issues for me. James On Thursday, April 11, 2013 8:34:54 AM UTC-4, team@libero.it wrote: Hello to all, anyone has problems using the Mid Tier with Internet Explorer 10? since I updated the

Re: LDAP Authentication Case Sensitivity

2013-09-05 Thread Frank Caruso
Arg!!!I asked the user several times if their account was locked and then said no, but it was! That was the issue. Once unlocked they could login and AD authenticate. Thank you all for your help! Frank Caruso

Re: LDAP Authentication Case Sensitivity

2013-09-05 Thread Grooms, Frederick W
What most people do is to force the Remedy login into a known case (either all upper or all lower) in the User form and on the Mid-Tier login.jsp add the onChange action to the username field. onChange=javascript:this.value = this.value.toLowerCase(); or onChange=javascript:this.value =

Re: Measurements

2013-09-05 Thread Joe D'Souza
Kunal, Is your solution good for NON-ITSM - home grown type of Remedy applications, that are web driven (Mid-Tier).. Does it fire/execute Active Links (process client side workflow)? What if I need to test for more than 100 users? What does it cost? Joe _ From: Action

Re: How many escalation pools do you have...?

2013-09-05 Thread Grooms, Frederick W
We currently have 3 pools on a pure custom (NON ITSM) system. Where did you hear that pools are shared? According to the docs the only time an escalation specified to run in a pool (thread) will run in a different pool is if you don't define enough thread queues for the number of pools you

How many escalation pools do you have...?

2013-09-05 Thread William Rentfrow
Hi listers - So we have an infrequent but recurring problem. One of our mission-critical escalations (interval, 5 minutes) will every once in a while die. It will stop appearing in the escalation log, and the only way to fix it is to bounce the admin server. There's 204 total escalations on

Re: LDAP Authentication Case Sensitivity

2013-09-05 Thread Pierson, Shawn
I've had similar issues. What I did was 1) change my LDAP ARDBC integration to do a lower() function on the AD attributes (such as cn) that stored the login name when I pulled it in to Remedy, and 2) customized the login.jsp page to automatically set the values in the Login Name field to be

Re: LDAP Authentication Case Sensitivity

2013-09-05 Thread Rjust
The issue is the login on the User form must be the same as the login that the user typed into the login screen. Sent from my iPhone On Sep 5, 2013, at 3:40 PM, Frank Caruso caruso.fr...@gmail.com wrote: So if I can do an ldapsearch and find the ID using any format, then the issue is

Re: LDAP Authentication Case Sensitivity

2013-09-05 Thread Longwing, Lj
their fault for not saying yes, or your fault for believing them? :D On Thu, Sep 5, 2013 at 2:00 PM, Frank Caruso caruso.fr...@gmail.com wrote: Arg!!!I asked the user several times if their account was locked and then said no, but it was! That was the issue. Once unlocked they could

Re: LDAP Authentication Case Sensitivity

2013-09-05 Thread Frank Caruso
So if I can do an ldapsearch and find the ID using any format, then the issue is probably not the ID being in mixed case letters. ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and

Re: Categorizations

2013-09-05 Thread Tomasiewicz, Mike (Information Technology)
Kathy, Is there a reason not to use the normalization engine from within the CMDB and leave the ADDM out-of-the-box categorizations alone? You may box yourself into a corner regarding pattern updates and ADDM upgrades if you alter the existing TPLs. .: Mike T :. From: Action Request System

Re: LDAP Authentication Case Sensitivity

2013-09-05 Thread Longwing, Lj
that's my thought. On Thu, Sep 5, 2013 at 1:40 PM, Frank Caruso caruso.fr...@gmail.com wrote: So if I can do an ldapsearch and find the ID using any format, then the issue is probably not the ID being in mixed case letters.

Re: How many escalation pools do you have...?

2013-09-05 Thread William Rentfrow
I can see it in the logs. All of the escalations that have no pool defined will run in a random thread. For example, our 4th thread was defined for a custom notification-type escalation. It is the only thing that is assigned to pool 4 - but in the logs I see other threads accessing that pool

Re: WARNING on Microsoft MS11-030 KB2509553

2013-09-05 Thread Joe D'Souza
I just checked our 64 bit 7.6.04 system (patch 003) and the image path does not have any quotes on it.. Any reason how it might have got there? Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Thursday,

Re: WARNING on Microsoft MS11-030 KB2509553

2013-09-05 Thread Longwing, Lj
Added by the install On Thursday, September 5, 2013, Joe D'Souza jdso...@shyle.net wrote: ** I just checked our 64 bit 7.6.04 system (patch 003) and the image path does not have any quotes on it.. Any reason how it might have got there? Joe From:

Re: WARNING on Microsoft MS11-030 KB2509553

2013-09-05 Thread Joe D'Souza
I wonder the installer of one of the patches had a bug that did that.. Joe _ From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Longwing, Lj Sent: Thursday, September 05, 2013 10:23 PM To: arslist@ARSLIST.ORG Subject: Re: WARNING on