Re: upgrade 7.1 to 8.1 with ITSM

You can upgrade to 8.1 directly. But please keep in mind if your business really decides to upgrade without overlay then you should understand its implications too. All your customization and its related data will be lost in upgrade if you don't convert your custom codes into overlay. From:

Re: upgrade 7.1 to 8.1 with ITSM

Hi, There is some very good information available here: https://communities.bmc.com/community/bmcdn/bmc_it_service_support/blog/2013 /08/12/itsm-upgrade https://communities.bmc.com/community/bmcdn/bmc_it_service_support/blog/2013

Re: upgrade 7.1 to 8.1 with ITSM

Thanks Carl and Kiran for providing information. Really helpful l information. So we can go directly to ARS 8.1 upgrade from 7.1 but at the same time we have to work on creation/fixing of overlays for th e existing customization before upgrading other applications. Thanks, Sandeep Pandey On

Re: configure load balancer between Web servers and application servers

My guess is that he wants the load balancer to send each new request to the app server with the fewest currently open connections. -Rick On Feb 27, 2014 7:28 AM, Jim Coryat (jcoryat) jcor...@micron.com wrote: ** Mahmoud, I am not following what you are after. In our environment we have

Re: upgrade 7.1 to 8.1 with ITSM

List, I am in the process of going from 7.1 to 8.1. But in my case going from: Windows 2003 to windows 2008 SQL Server 2005 to 2012 and 64 bit. My high level plan is to install 8.1 on the windows 2008 server and then apply all my changes ( not major changes) and use migrator to bring over

Re: upgrade 7.1 to 8.1 with ITSM

First approach is good and fast but instead of using migrator for data movement use rrr|Chive utility.. It works wonders. Thanks, Vikram On Mar 2, 2014 11:04 PM, teresa S Fannin teresa.s.fan...@accenturefederal.com wrote: ** List, I am in the process of going from 7.1 to 8.1. But in my

Server Group and Load Balancer

Hello List, A question was striking in my mind whats the difference between server group and load balancer in remedy? Can we have a load balancer without server group ? Can we have a server group without load balancer ?

Re: Server Group and Load Balancer

** Load balancer without server group, assuming means with one Remedy server. You could be using the load balancer but it isn't really balancing anything, just taking a signal and passing it to a server. Server Group without Load Balancer is more common. If you want one server for Users to access

Re: upgrade 7.1 to 8.1 with ITSM

Hi Teresa, Last year, I had a customer who I upgraded in almost the exact same manner. Only difference was they were on ARS 7.5 (and ITSM 7.6). We upgraded directly to 8.1 on new hardware (same from/to versions as you mentioned) and migrated data from the old system using DDM. We also