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You need high availability so that your Remedy applications is highly available :) If you only have one web server or one Remedy application server and the one goes down, there goes your availability. You need redundancy and fail-over. Server Group is part of that solution. I wrote a whole
thanks for your answers. and yes we are working with 7.6.04.
the idea is to know if people is really using KB or they don't. i saw some
reports but they are based on articles. the idea is kind of how many time a
user hit the search button on kb.
2014-03-15 21:23 GMT-05:00 Keith Parker
What are the actual start and stop conditions?
Stuart Schon
Service Desk Systems - Manager
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Suresh Loganathan
Sent: Saturday, 15 March 2014 5:10 AM
To: arslist@ARSLIST.ORG
Subject: SLA ISSUES...
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The start qualification:assigned and stop qualification cancelled or in
progress.
On Mar 17, 2014 8:38 AM, Schon, Stuart stuart.sc...@au.fujitsu.com
wrote:
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What are the actual start and stop conditions?
*Stuart SchonService Desk Systems - Manager*
*From:* Action Request System
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