Displaying the App Request ID on the Service Request Console

Just for fun, let’s say I want to display the actual HPD or CRQ number instead of the REQ number on the Service Request Console, the App Request ID field on SRM:ServiceRequests. It looks like Active Link SRS:SRK:Initialize_ServiceCall sets this field when the console is opened.

Re: Displaying the App Request ID on the Service Request Console

I created an on-boarding I.T. request form where you can request PC hardware via a Change Request, software via individual Work Orders, cellphone and GPS equipment via Incidents, and I think some other stuff via Incidents. While what you’re trying to do would work in a one to one scenario, I’m

SRM Supervisor User.

Our customer ask us to create an user able to display all Requests open for a Company. What's profile must use? Can you help me ? Thanks in advance. Pietro ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org

View Form Not Picking Up Char(1) columns

Hi folks, Need some help again. I created a view form in remedy but I notice that I does not show any of the columns in the table that are Char(1). This is a major problem for us as we need to be able to see these values Can anyone think of why this would be? All the other columns come

Re: View Form Not Picking Up Char(1) columns

Hi John, Are you running a unicode server? My guess is that you are, in which case it's only going to recognize nchar/nvarchar and is not going to recognize char/varchar column types. If this is the case, and IF you really meant it when you wrote need to be able to SEE these values (and not

Re: View Form Not Picking Up Char(1) columns

Thanks Charlie, That's an excellent idea, I will try that. Yes Im sure its Unicode. I do not need to modify the data as these are tables in another application that remedy is interrogating, I thought I was going mad so this is an excellent solution. Again , much appreciated John

Re: Displaying the App Request ID on the Service Request Console

OK. Makes sense. Did you modify the Send email function from Incident or Change? By default, these include the INC or CRQ number in the subject line when an email is sent from the Incident or Change. So if a customer wants to view their emails for any given request, it could confusing if they see

Re: Displaying the App Request ID on the Service Request Console

Sorry for my prev post. I tried to send a pic with the post Check out your incident rules and change rules App Admin ConsoleCustom Configuration Incident Mgmt Advanced OptionsRules Same for Change Rules. Set these to “yes” if you wish for them to get the REQ # instead of the INC/CHG #. This

Re: Displaying the App Request ID on the Service Request Console

Create Request on Submit* is already set to Yes. Requests are being created. My question is more along the lines of 1)What kind of a tracking # to supply to customers and 2) Using email to communicate with customers. I want the tracking #s in the email notifications to be consistent with the

Re: Displaying the App Request ID on the Service Request Console

The mismatch of request number has been a pain point for many of our customers. They don't appreciate the flexibility of SRM and ability to do one to many relationships. They get very frustrated if the IT person they talk to asks for a CRQ number but they only have an REQ number. The theory is

Re: Displaying the App Request ID on the Service Request Console

Rebecca, You'll have to find a happy or not so happy medium here. You've already done the first step of creating the request on submit from the fulfillment apps. On creation, whether it be from SRM or the other modules, I like to only send the notification for the SRM request. This means

Re: FTS Issue - While searching the records in the incident/problem....relationship search the records are retrieved with no bracket/background color.

Hi Team, Any helpful suggestion will be highly appreciated. Regards, Abhishek A ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years