ITSM 7.6 Email From

2014-08-20 Thread Brittain, Mark
Hi All, Is there a way to configure multiple FROM addresses? I have the requirement to use different FROM addresses depending on the customer and the situation. As far as I can tell there are two filters used by the Notification Engine to send outgoing emails. This seems to leave me with the

Re: Wrong escalation execution time

2014-08-20 Thread William Rentfrow
There's one other thing that can be really vexing when dealing with this problem. Let's decide you go multi-threaded. You put your escalation that needs to run every minute on a new pool (thread) of #4. You set some of the others to 1, 2, and 3. But...if you leave ANY of the escalations

Re: API:Only Data field names and Ids

2014-08-20 Thread Sweety
I am using .Net APIs for this program. Below program is working fine but it is taking 5 to 10 minutes to fetch the fields. Dim Result = Access.server.GetAllFields(HPD:Help Desk).Values Dim name, Id As String Dim Datatype As Integer For Each

Re: Wrong escalation execution time

2014-08-20 Thread LJ LongWing
William, I have never seen that, I have experienced that any escalation that doesn't have a pool defined runs in pool 1 (legacy style)do you have a workable example of a non-pooled escalation jumping to a pool other than 1? On Wed, Aug 20, 2014 at 8:46 AM, William Rentfrow

Re: API:Only Data field names and Ids

2014-08-20 Thread LJ LongWing
Sweety, As I don't use the .NET, I can't give direct help, but in the Java version, there in a way to specify which attributes of a field you want to pull back, with the default being 'all'...if all you are looking for is those 3 attributes, but you are pulling back ALL attributes of all fields,

Re: API:Only Data field names and Ids

2014-08-20 Thread Sweety
Thanks LJ. I am also sure how to restrict a function to fetch only three values in .Net. How can I find the field label name using field id and view id? Any function ? ___ UNSUBSCRIBE or access ARSlist Archives at

Re: API:Only Data field names and Ids

2014-08-20 Thread LJ LongWing
no clue in .NET On Wed, Aug 20, 2014 at 9:39 AM, Sweety sweetykhann...@gmail.com wrote: Thanks LJ. I am also sure how to restrict a function to fetch only three values in .Net. How can I find the field label name using field id and view id? Any function ?

Re: Wrong escalation execution time

2014-08-20 Thread Rick Westbrock
I thought undeclared escalations went into pool 1 by default as well. That being said I would agree that if you are going to the trouble to create separate pools it would be worth the effort IMO to analyze all your escalations and parse them out into separate pools based on scheduled execution

Re: Wrong escalation execution time

2014-08-20 Thread Grooms, Frederick W
I think there was a bug that was fixed, but I can’t remember which patch Of course the documentation doesn’t really cover this (It mentions Escalations assigned to a pool with no thread, but not Escalations not assigned to any pool when multiple pools are defined) Escalations can be assigned

Re: Wrong escalation execution time

2014-08-20 Thread William Rentfrow
I haven't seen it for a while, but we did have multiple copies of logs where this was happening a year or so ago. If (as another poster said) it's a bug that has been fixed, perhaps that's why I haven't seen it for a while. From: Action Request System discussion list(ARSList)

Job: Seeking BMC Experts to join our growing team!

2014-08-20 Thread Rachna Soni
Good Morning! Column Technologies is looking for both Sr. Level and Jr. Level BMC consultants! Opportunities are all permanent direct hire and as follows: California: Jr Consultants (2-5 yrs exp), also accepting Mid and Sr level to discuss future opportunities Chicago: Jr Consultants (2-5 yrs

Average Feedback Details Calcultation

2014-08-20 Thread rajesh
Hi All, How does Average Feedback Details Calculation work in Remedy Knowledge Management in 8.1?Is it based on Article ID or Version ? Any insight is appreciated. Thanks, Raj ___ UNSUBSCRIBE or access ARSlist

Services Migration from Cisco RC to BMC Remedy SRM

2014-08-20 Thread rajesh
Hi All, We have a requirement of moving all the Services from our Current Product (Cisco Request Center) to BMC SRM.We have Close to 200 services which needs to be migrated to BMC SRM. I would appreciate if you can provide insight on the same as i do not want to build 200 Services manually in

Re: Job: Seeking BMC Experts to join our growing team!

2014-08-20 Thread Devangi Saldur
Hi Rachna, Thank you for your mail.I would like to apply for the position.please find the attached resume. Please let me know if I am eligible. Regards, Devangi Saldur On 20 Aug 2014 21:57, Rachna Soni rs_employm...@columnit.com wrote: Good Morning! Column Technologies is looking for both

Re: arslist Digest - 17 Apr 2014 to 18 Apr 2014 (#2014-119)

2014-08-20 Thread Brian Goralczyk
Why don't people realize that if they looked at the email it has the requirements to unsubscribe in it? I never understand that. I take that as someone thinking they are more important than someone else. I mean it isn't like people are just harvesting email addresses and adding them to the

Re: arslist Digest - 17 Apr 2014 to 18 Apr 2014 (#2014-119)

2014-08-20 Thread Shellman, David
Huh? I think you are referencing an old email. It appears that the email from Deborah Harmon is from April 22nd of this year. Dave From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Brian Goralczyk Sent: Wednesday, August 20, 2014 3:14 PM To:

Re: arslist Digest - 17 Apr 2014 to 18 Apr 2014 (#2014-119)

2014-08-20 Thread David Charters
You are correct sir:) There seems to be alot of narcissistic people on the list these days. Either that or just plain old stupid lol Sent from my Verizon Wireless 4G LTE smartphone div Original message /divdivFrom: Brian Goralczyk bgoralczyk.w...@gmail.com

Run Process fails without error message

2014-08-20 Thread Joel Sender
Got a head-scratcher here: Env: ARS 8.1.1, custom (e.g. SIMPLE) application on Win 2008 server. A filter executes a RUN PROCESS that issues an OS command that writes a PDF file. Everything was working fine for weeks, but this AM it failed. Filter logs show the command, but no results. To

Re: Run Process fails without error message

2014-08-20 Thread arslist
If it is a VM WIN 2008 server it sounds normal (yes, my bias against VMs is showing again). Others can comment about it being WIN and that LINUX or other UNIX survives processes better. Dan From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf

Re: Run Process fails without error message

2014-08-20 Thread LJ LongWing
As much as I would like to jump on Dan's band wagon...I can't. I have countless Windows VM's running for MANY years with countless run-processes executing constantly with no issues as you have described. This is going to take quite a bit of troubleshooting to figure out what's going on

Re: Run Process fails without error message

2014-08-20 Thread arslist
I am glad you said no issues as he has described about the VMs. I would not believe you if you said without issues. Joel has described a weirdness that depending on it being a VM or not is also important. Dan From: Action Request System discussion list(ARSList)

Re: Run Process fails without error message

2014-08-20 Thread LJ LongWing
Believe it or not, most of the problems I have had running Remedy in a VM are directly related to the Host not allocating sufficient resources, or having too many VM's and not enough resources to go around. I have also had a weird 'random reboot' scenario where all VM's on a host are rebooted