1. OS (operating system) version (RHEL 6.4 64-bit)
2. Perl version (output from perl -v) (This is perl, v5.10.1 (*) built for
x86_64-linux-thread-multi)
3. ARSystem version you are connecting to (7.6.04 SP5)
4. API version you compiled against (764sp5)
5. ARSperl version (1.93)
Building 64bit
Please ignore 10:25 EST
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Where the Answers Are, and have been for 20 years
Has anyone done the integration between Remedy 7.6.04 SP5 and NeuralStar 9.8 R5?
Anything special or wierd I should know about?
Thanks.
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Where the Answers
Slightly OT, AREA LDAP on 8.1 it's now a Java plugin so for SSL you'll need
a Java Keystore versus a Certificate Store.
On Thu, Oct 23, 2014 at 12:57 PM, Sinclair, Keith ksincl...@shoppertrak.com
wrote:
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Apologies if this has been answered and/or brought up before.
Does ARS 8.1 AREA
Are you all using the Elasticsearch? What functionality is lost if you do
not? The documentation isn't real clear?
Thank you!
Brian Gillock
On Tue, Oct 21, 2014 at 1:33 PM, Saji Philip sphili...@gmail.com wrote:
**
I have one server (not the midtier) with SmartIT/MyIT... But at the
Dear All,
The incident assigned support group email notifications has to send only
High Critical incidents instead of all incident.
Where we options to restrict notifications email for low medium incident ?
Regard,
Arun pandi
Good afternoon,
We're testing ITSM 8.1.2 and found something curious. It was easy enough to
fix so I'm not opening a ticket with BMC right now (although if someone from
BMC is curious, they already have a ticket on a different issue and can read
our logs from that one.)
Basically, we have an
Intializing plug-in : ARSYS.AREA.ATRIUMSSO
Intializing plug-in : ARSYS.ARF.ATSSOCONFIRMPWD
Anyone notice that Initialize is misspelled in these plugin init methods?
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Any ideas or suggestions on what to look at would be GREATLY appreciated.
I have two servers in a server group. When one is brought up we are fine.
When we bring the second one up, it seems to steal the DB connection. If
we recycle the first one it will take back the connection. And the server
I have not seen that. Overlays being deleted is a bit bothersome since we
have been told many times that our overlays will not be touched.
I wonder if there is a technicality in what happened (although still
doesn't make it right). I wonder if the filter was deleted in one phase of
the upgrade
Check option in nte notification event form
-Original Message-
From: Pandi C arunpand...@gmail.com
Sent: 27-10-2014 08:16 PM
To: arslist@ARSLIST.ORG arslist@ARSLIST.ORG
Subject: Support group incident assigned email notifications
**
Dear All,
The incident assigned support group
Doesn’t surprise me.
The amount of misspellings I’ve found in the ITSM code in 7.6.4 was crazy.
Real question is if any issues were resolved in patches for things not working
due to spelling errors.
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of
Since it looks like Oracle (from the ORA error #) I would have your DBA check
the maximum number of processes/sessions that have been configured in the
database. I think you are running out of connections (Each thread you tell
ARS to use is a connection to the database).
You may also be
I'm trying to do an upgrade on a new VM server. Did ARS 7.6.04 PS3 to ARS
8.01.03. Just a few hiccups.
Going from Atrium Core 7.6.04 SP3 to SP5 has been the nightmare. Once that is
done then I'll be doing the rest of the ITSM stuff which is heavily overlayed!
I have had the DBA copy the
Claire:
The fact that your prod db was changed when you deleted your overlays in Dev
Studio when connecting to RemTST tells me that maybe you didn't update your
database connection from your RemTST VM to point to the test database? I
know it is pretty obvious, but that is the only reason I
Sounds definitely like an Oracle configuration issue.
Would be interesting to open multiple sqlplus sessions using your Oracle
Remedy-account, and see what happens...
Terry
_
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Brian
Hi,
We're doing our own test of the upgrade installers (seems there's alot
of that going on). I have a copy of the prod db and a copy of the prod
app server (vm) in my dev environment, and have updated all the server
references in the new app server vm (i.e., ar.cfg, armonitor.cfg, and
Wow.
LJ, I truly believe we would get along great. Those are the kind of things
that just stick out to me. Why can’t I stop staring at it, now that you’ve
posted it? ;)
Have you noticed that there’s a mixture of the spelling for Statuses
throughout ITSM?
· Canceled (American
Hehehe, we have a custom solution that uses Cancelled, had to look it up to
see if it was the proper spellinganother one I came up with a few years
ago was colour, that really threw me for a loop :)
On Oct 27, 2014 6:02 PM, Lucero, Michelle
michelle.luc...@bankofamerica.com wrote:
**
Wow.
Agreed - I've seen similar things happen when we didn't have enough connections
configured.
William Rentfrow
wrentf...@stratacominc.com
Office: 715-204-3061 or 701-232-5697x25
Cell: 715-498-5056
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of
For some reason I tend to use Cancelled. There is one other word that I
tend to use the non-American spelling for some reason but I can't seem to
think of it right now.
On Mon, Oct 27, 2014 at 5:29 PM, LJ LongWing lj.longw...@gmail.com wrote:
**
Hehehe, we have a custom solution that uses
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