The drop table statements show threads shutting down and cleaning up temporary
tables. The number at the end of the name is the thread ID so I suspect this
is the preload threads finishing work rather than a thread crashing – you’re
not seeing any stack traces in the arerror.log re you?
It
Hi All,
I have below requirement from one of the Customer. Wanted to check if anyone
has done this before for such volume.
Requirement - Customer wants to send SMS to the stakeholders for any
escalations on the tickets generated from Alarm (Fault Management System).
Volume of tickets to
Great points, Janie. I don't know that Remedy would scale to processing 5
million Incidents a day, unless the DB was kept VERY well trimmed and
tuned. If they processed through some very tiny form, then maybe. But the
issue is why are there 3-9 million alarms a day going INTO the system. No
Are you in disagreement because you don't think Remedy can handle the
volume or the volume won't be appropriately handled by personnel once it's
in Remedy?
Some additional things to think about are:
By ticket, do you mean Incident or Change Request or Task or Work Order or
something custom, by
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Praveen,
I'm sure you have already done the math9.5M/day is roughly 110/sec if
averaged out, which it of course wouldn't be. This sort of volume would be
large just to store that many records per day, let alone 'process' them,
but Remedy is scalable, and is a workflow engine, so yes, an
Most organizations that I’ve worked in where Incidents are created via a
monitoring tool do that escalation on the monitoring tool’s side. That’s
really where you want to look. Leave the Incidents for things that actually
require human intervention. I would propose getting the monitoring
Hi Janie,
Customer has one of worlds largest passive support for Telcos due to which the
volume of alarms from different EMSs is high. Actual need was to notify the
stakeholders through SMS before it qualified to be converted to an Incident and
follow a set escalation matrix in case Alarm is
Am researching installing BMC Atrium Single Sign-On and have a question for
those of you that have already done this. BMC recommends that it is installed
on a separate server from other BMC products. So I have an ARS server, MidTier
server, SmartIT server, and now will have an SSO server.
Hi Terri,
Based on what is recommended I believe that is correct. I didn't have a
separate server for SSO so I put it on the same ARS Server for our upgrade
staging environment.
Thanks,
Jon
On Tue, Jan 20, 2015 at 12:02 PM, Terri Lockwood
teresa.lockw...@sungard.com wrote:
**
Am
Hi All,
This is a query related to AREA LDAP authentication for ARS 7.1. Would like
to know experts' opinions. Our LDAP servers are currently using SHA1 and
soon they are going to be using SHA2, hence want to know if it is possible
in remedy to have AREA LDAP configuration supporting SHA2.
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