Hi All,
I have below requirement from one of the Customer. Wanted to check if anyone has done this before for such volume. Requirement - Customer wants to send SMS to the stakeholders for any escalations on the tickets generated from Alarm (Fault Management System). Volume of tickets to be generated from Alarms - 3.5 million per day on day 1. Eventually the count to increase to 9.5 million per day. For any given ticket,2 to 3 SMS to flow from the system as part of the escalation matrix. Is remedy system the right place to handle SMS flow of this volume? I am in disagreement to use the Remedy System as SMS dispatcher for such a large volume of tickets. What are your thoughts on this? Any suggestions? Regards, Praveen _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
