Re: Impact of Removing the defined OTB indexes from a form

2015-05-29 Thread Madhu V
Recently while troubleshooting performance issues on our Production system, our DBA team has identified some unused indexes on T2356 (HPD:Help Desk form) and suggested us removing them could improve the query performance and clean up some space in the Database. We have verified the same from

Re: Single Sign On (SSO) with CAS

2015-05-29 Thread Serouche Rahimpour
Excellent thanks! -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Alex Agle Sent: Thursday, May 28, 2015 10:37 PM To: arslist@ARSLIST.ORG Subject: Re: Single Sign On (SSO) with CAS I went ahead and wrote a 10 page guide

Re: Private plugin and locating the same in logs

2015-05-29 Thread Mayuresh Wagh
390695 is the Plugin RPC number. I think what you need to do is set Plugin log level to ALL restart the Plugin Server. Check the Plugin logs find the section where you see all Plugins are loaded. Do you see your plugin in there? BTW is it C Plugin or Java Plugin? Regards, Mayuresh. On Fri,

Private plugin and locating the same in logs

2015-05-29 Thread Jennifer Varkey
Hello Ars gurus!! I have created a custom plugin, assigned it in a private thread (390695) Now, when I enable server side API, Thread, Filter, SQL, Plugin logs, I do not see the mention of the private thread (390695). Though the plugin in working fine. Please advise how can I identify if the

Re: Private plugin and locating the same in logs

2015-05-29 Thread Danny Kellett
Hi Sonia, This RPC queue is the AR Server passes external authentication requests to if AREA is enabled. You say assigned it in a private thread however this is an internal AR Server queue, meaning you don't specify this as a private queue, and therefore if your plugin needs to communicate

Install issues

2015-05-29 Thread Saji Philip
Hello, I am testing upgrading our 8.1.01 to SP2 in a test environment. I pulled a copy of our PRD db, installed all the 8.1.01 binaries, and restored the db. In the process of upgrading ITSM and SRM to SP2, I received warnings and SRM actually said it failed. I figure this is due to the fact

Re: Impact of Removing the defined OTB indexes from a form

2015-05-29 Thread John Sundberg
From what I can tell of the table you provided -- none of the indexes are being used. So - deleting them would have no affect. Except (and this is a stretch) ... not having these indexes exist means more memory available to put other indexes into memory. (But - I doubt that is an issue here).

Can't login from UI, but developer studio

2015-05-29 Thread Remedy_NB
I can login to developer studio. But when I try to login from the frontend UI, it is just keep spinning and not going anywhere. Anyone have a clue what it is happening. ___ UNSUBSCRIBE or access ARSlist Archives at

Re: Can't login from UI, but developer studio

2015-05-29 Thread LJ LongWing
and in 9.x, also kills the Remedy server :) On Fri, May 29, 2015 at 11:43 AM, Jason Miller jason.mil...@gmail.com wrote: ** We have also experienced this on our ITSM systems. It usually seems to be a plugin misbehaving. My quick and very dirty fix (usually for non-prod) is to issue:

Re: Can't login from UI, but developer studio

2015-05-29 Thread Jason Miller
We have also experienced this on our ITSM systems. It usually seems to be a plugin misbehaving. My quick and very dirty fix (usually for non-prod) is to issue: taskkill /S serverame /IM java.exe On Windows that remotely kills the Java plugins on the server (they will automatically restart) which

Re: Can't login from UI, but developer studio

2015-05-29 Thread Jason Miller
But it restarts ;-P On Fri, May 29, 2015 at 10:44 AM, LJ LongWing lj.longw...@gmail.com wrote: ** and in 9.x, also kills the Remedy server :) On Fri, May 29, 2015 at 11:43 AM, Jason Miller jason.mil...@gmail.com wrote: ** We have also experienced this on our ITSM systems. It usually

Re: Can't login from UI, but developer studio

2015-05-29 Thread LJ LongWing
It sounds like it could be a Threading situation? Dev Studio connects on RPC 390600you could try configuring your UI to connect on that port as wellif it can, that might indicate that the threads that handle the standard connections are busy with other work. On Fri, May 29, 2015 at 10:52