Re: Cry for help! Task Management System

2016-04-12 Thread Thad Esser
Generally (but not always), the page names stay the same, but the path to the version changes. So you can take what Satya sent, and change the "81" to "90" and get there: https://docs.bmc.com/docs/display/public/change90/Creating+a+basic+task+group+template I find that helps when searching gives

Re: Cry for help! Task Management System

2016-04-12 Thread Warren R. Baltimore II
I took a look at the link that Satya sent me, then I went into the 9.0 stream and followed the links, but it just isn't there for 9. Still, I'm pretty sure the 8.x version should give me what I need. My opinion of the BMC documentation is not good. I find it to be poorly written, heavy on theory

Re: Cry for help! Task Management System

2016-04-12 Thread William Rentfrow
I think the indexing for 9.0 needs work. I searched yesterday for "max heap size" or "java heap" in the 9.0 docs and it found nothing - see the attached, I still had the tabs open: William Rentfrow wrentf...@stratacominc.com Office: 715-204-3061 or 701-232-5697x25 Cell: 715-498-5056 From: Ac

Max heap size, ARS 9.0

2016-04-12 Thread William Rentfrow
So BMC Support wants us to make some changes - specifically they want us to bump our arserverd.conf file (under //ar/bin) to 10 GB for the max heap size. This is the baseline recommendation for a customer our size. Obviously we're a larger user - two servers in the server group, thousands of

Cry for help! Task Management System

2016-04-12 Thread Warren R. Baltimore II
For the last week, I have been trying to find some documentation that actually explains how to go about creating tasks and task group templates. And as usual, I am left with the opinion that the Documentation for Remedy has become an absolute embarrassment! I was able to find (under Change Managem

Re: Cry for help! Task Management System

2016-04-12 Thread Warren R. Baltimore II
Nope! I am grateful for this! I'm wondering why thought htat I didn't see it. Perhaps because I started my searches in the 9.0 regionWhatever! I'm Grateful fo the assist Satya! On Tue, Apr 12, 2016 at 2:13 PM, Satya Miller wrote: > ** > Have you seen this? Or am I not understanding your

Re: Cry for help! Task Management System

2016-04-12 Thread Satya Miller
Have you seen this? Or am I not understanding your question? This is for 8.1 https://docs.bmc.com/docs/display/public/change81/Creating+a+basic+task+group+template On Tue, Apr 12, 2016 at 1:10 PM, Warren R. Baltimore II < warrenbaltim...@gmail.com> wrote: > ** > For the last week, I have been

Re: Add fields to OTB notifications

2016-04-12 Thread Misi Mladoniczky
Hi, This is a little complicated, and the OTB solution in 7.6.04 is not pretty... I ones created a general purpose solution to be able to add any field with only a few display-only-fields and filters if I remember right. But if you are only after one field, it might be easier to reverse engineer

Add fields to OTB notifications

2016-04-12 Thread Brittain, Mark
Hi All I have been asked to add a couple of fields to the Group and Assignee notifications. One in particular is Company. Using the OTB Notifications, how I would add Company? The field is not available from the menus on the SYS:Notification Messages form. The menu traces back to the SYS:Form F