Re: So we can use this now, right?

Thanks. But all we want is for someone to go to the Portal, click something and then get access to chat with the Service desk (either automated or real life). This Bomgar thing seems to be more about the Tier 2+ getting access to the computer to help fix things.  On Nov 02, 2016, at 09:59

Re: So we can use this now, right?

Here's a twist with VA you might want to consider - If your organization uses Microsoft Lync (now called Skype for Business), you may want to consider this https://docs.bmc.com/docs/display/public/vchat91/Integrating+with+Microsoft+Lync On Wed, Nov 2, 2016 at 6:58 AM, John Johnson

How to change the Company value in details tab of the In Progress Knowledge Articles in 8.1.02?

Hi Experts, How to change the Company value in details tab of the "In Progress" Knowledge Articles in 8.1.02? As currently even with the Knowledge Admin permission its greyed out . Early response will be highly appreciated. Cheers, AA.

Re: Retro AR server question

The instructions should be in the patch, but usually on a Unix system, I would bet that there will be code to import, and possibly some new files for the midtier server or a new .jar file or something. Should be easy enough. Rick Cook On Wed, Nov 2, 2016 at 7:18 AM, Dave Barber

Retro AR server question

Good to see the list is still here! Anyway, onto my question. One of our older systems, ARS 7.5 patch 004 (on Solaris), its running the ITSM 7.5 change management applications. We've experienced an issue with email corruption (we have a notification system that can generate some rather large

Re: So we can use this now, right?

Check out Bomgar. https://www.bomgar.com/docs/remote-support/videos/bmc-remedy.htm On Wed, Nov 2, 2016 at 9:28 AM Stone, Brian wrote: > What is it about VA that is troublesome? We've had it in place for 3 > years + on 7.6.04 - rock solid, and have it on 9.1 pre-prod with

Re: So we can use this now, right?

What is it about VA that is troublesome? We've had it in place for 3 years + on 7.6.04 - rock solid, and have it on 9.1 pre-prod with no issues. From: Action Request System discussion list(ARSList) [arslist@ARSLIST.ORG] on behalf of Scott Philben

So we can use this now, right?

Let's chat about Chat. We have a 9.0 implementation coming up soon (fingers crossed) and are looking for Chat functionality between customers and Service Desk people. We do not and will not be using MyIT so we will have to get something else integrated into ITSM. Does anyone know of anything