Re: RSSO - AR Authentication - How to allow users with blank passwords?

Do you have Remedy set to external authentication, so that people with blank passwords get authenticated externally?...I believe the setting is called 'cross reference blank password', or something similar. On Mon, Dec 4, 2017 at 10:05 AM, Thomas Miskiewicz wrote: > Hi

Re: [EXTERNAL] Re: What's new in ARS 9.x?

Just a few comments - in the last 10 years we've moved from ARS 7->7.6->9.1 (we skipped 8, although we do have some 8.1 instances elsewhere in the business) - Archiving / Associations The archiving is an enhancement over what was previously available, good implementation - Remedy SSO SSO was

Approval Engine/Notifications

All, This is on ITSM 9.1/Change. Our change implementation has a few "system" approvers, but there are almost always a range of manually added approvers added to each change. When an approval entry is added to a change, the approval engine sends out a notification to the user(s) asking for