Re: BMC Remedy Decommissioning Process

2018-11-26 Thread Adams, Peter
I highly recommend that you check with your BMC or partner sales representative about this scenario. If you want to continue to run the Remedy ITSM / Remedy AR System platform software and access the data in read-only mode, then you still need to follow certain rules and think about certain

New Idea in BMC Developer Communities

2018-11-26 Thread Grooms, Frederick W via ARSList
https://communities.bmc.com/ideas/19399 In AR 9.x BMC has discontinued the arfork log file. You'll notice from the following link the arfork log is not described and in the screenshot it is grayed out and unavailable: https://docs.bmc.com/docs/ars91/en/setting-log-files-options-609073755.html

Re: BMC Remedy Decommissioning Process

2018-11-26 Thread Dave Shellman
Good day Sriram You should be able to access the data using read licenses. Especially since no changes will be made. Dave On Mon, Nov 26, 2018 at 5:50 AM sriram pm wrote: > Hi Misi, > > We have already moved to a different ITSM Tool. The licensing completes > by Dec 2018 and we have already

Re: BMC Remedy Decommissioning Process

2018-11-26 Thread sriram pm
Hi Misi, We have already moved to a different ITSM Tool. The licensing completes by Dec 2018 and we have already stopped using the tool. We want only the read-only archival data as per the company data retention policy. We would remove all the paid licenses and hold only the demo license for

Re: BMC Remedy Decommissioning Process

2018-11-26 Thread Misi Mladoniczky
Hi, I thought that you might even continue to use the licenses you have on your server and just stop paying support. You will then not be able to get upgrades, support or new license keys if you need to reinstall. Another solution is to dump out the data to ARX-files and convert these to