There are a few challenges we are running into.
* We have a lot of custom fields that are used for reporting. These fields
are hidden/visible based on the template being used or support company. Some
of the fields have dynamic menus too. Since a lot of the functionality is done
using
We have been analyzing it for use in production and have found it a decent
replacement except for two issues:
1. Menus assigned by active links - there is no direct substitute for
this functionality with Smart IT workflow in our version (18.05), and
2. Service Requests - Smart IT does
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