monitor Remedy escalations performance

Hi ARSListers,   I'm currently doing a comparison on two Remedy servers that run on two different platforms (Soalris 10 and Windows 2008). I want to know if there are available tools that I can download to check the performance of the escalations running on both systems. I already used AR System

Re: UNIX to Windows Remedy Migration

    Thanks to all who replied to this thread. I listed all the information you provided, and hopefully we can come up with a decision and a drafted strategy. Any more vital information you can give will be taken with greatest consideration.     Regards, :gabud   > >              Ex Sound

UNIX to Windows Remedy Migration

Hi ARSListers! We're currently planning to migrate existing Remedy environment in Sun Solaris to Windows Server. Below is the current system information: ARS 7.0.1 p10 running on Sun Solaris 10 Oracle 10g running on the same server Mid-tier 7.0.1 patch 6 running on MS Windows Server 2003 Memory

Blank Notification Text field in NTE:Notifier Log

Hi all, I've got an issue where the value of the field "Notification Text" is blank. This has caused a record to be created in AR System Email Messages form without subject and content. It was sent to the user with no information at all. I was wondering if anyone of you already had encountered

Re: Problem on qualification

If you would change your qualification to this: (('DB.Status' != 'Status') OR ('DB.Assigned Group' != 'Assigned Group')) and ('TR.Status'="Assigned") and ('Company'="MyCompany") This would mean to Notify assigned group only when: >>> Status has changed from the previously saved value OR >>> As

Group List field - 4000 char limitation

Hi ARSlist, I'm having issues when Group List field in User form reaches 4000 characters. A certain Remedy user account belongs to multiple support groups, and it reached the 4000 character limit in User form. We still need to add additional groups to this account, but it's giving out an error

Missing Reported Date in Incident

Hi All, HAving an issue where the Reported Date from the INcident form doesn't contain any values. Any idea why is this happening? And also, does BMC have docos for Reported Date field? Thanks! gabud ___ UNSUBSCRIBE

Re: Pls help me

** Hi Amanullah,Open Remedy Administrator > Open HPD: Help Desk > Go to Classification tab > Double Click Service Type > Go to Attributes tab > From the Default Value drop-down, select User Service Restoration. > Save the form.I don't know if there is another Application settings to be configured t

Re: safest and fastest way to delete AR Email records

ttachments form, and all the other email forms. Axton On Tue, Dec 8, 2009 at 5:56 PM, Ex Soundgarden wrote: ** >Hi All, > >I've been wandering around searching for some tips on how to delete 3 million >records sitting in AR System Email Messages form. What I''m d

safest and fastest way to delete AR Email records

Hi All, I've been wandering around searching for some tips on how to delete 3 million records sitting in AR System Email Messages form. What I''m doing right now is just doing it by batch - deleting 10,000 records every now and then. From the past, I remember doing it directly in the database b