If you would change your qualification to this:
(('DB.Status' != 'Status') OR ('DB.Assigned Group' != 'Assigned Group'))
and ('TR.Status'="Assigned") and ('Company'="MyCompany")
This would mean to Notify assigned group only when:
>>> Status has changed from the previously saved value OR
>>> Assigned group has been changed AND
>>> Current status is Assigned and company should be "MyCompany" (no space in
>>> between)
Checking DB against TR must be the problem with your qualification.
Regards
Gabud
--- On Fri, 2/5/10, Gianluca Nieri <[email protected]> wrote:
From: Gianluca Nieri <[email protected]>
Subject: Problem on qualification
To: [email protected]
Date: Friday, February 5, 2010, 11:24 AM
**
Hi all,
I'm trying to send a message to the Assigned Group in Incident 7.1 when a
ticket is assigned to a group.
I set up this qualification:
(('DB.Status'!='TR.Status') OR ('DB.Assigned Group' != 'TR.Assigned Group')
and ('TR.Status'="Assigned") and ('Company'="MyCompany")
Active on: Submit, Modify
Notification mechanism: email
User: Assigned Group
Of course there is full of tickets who goes assigned for company MyCompany...
but I see no mail...
Any suggestion?
Thanks in advance, Gian
ps.: No, I don't want to user integrated mechanism... ;-)
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