Can anyone give me some quick insight on the potential impact to ITSM if the
Service Types on Incident are modified?
Out-of-box they are User Service Restoration, User Service Request,
Infrastructure Restoration, or Infrastructure Event. The possibility of
changing these are being floated
We noticed CPU spikes when NTE: workflow started sending out a high volume of
email notifications. This could be a contributor.
Nathan Foy
IBM Global Technology Services
E-mail: mailto:n...@us.ibm.com n...@us.ibm.commailto:n...@us.ibm.com
On Jun 22, 2009, at 9:37 AM, Robert Molenda
Have you thought about using a marquee on the Home page and/or Consoles? From
an admin screen, you could input a message designated for a particular
group/person and the resulting message would scroll across their screen in a
View field. It's another way to manage targeted messaging!
Nathan
We started receiving this error today when accessing the mid-tier:
Caught Exception: 'mHaveVisualCharacteristics' is null or not an
object
This error only pops up when accessing the Home Page and the Applications List
field does not populate. All other forms are fine. In
We are wanting SRM:Request (Requester Console) to receive incoming dumb
emails that our helpdesk who will then route to the appropriate group.
Currently, the incoming request is created, it remains in an In Process status,
and shows an error in the App Event Status field on the Change/Incident
Analyst
Kohl's Department Stores
[EMAIL PROTECTED]
262-703-5911
Foy, Nathan [EMAIL PROTECTED]
Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG
03/31/2008 01:53 PM
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Subject
ITSM 7 Requester processing
Title: SLA Milestone issue
**
Disable the active link does it. Jumped the gun on that one.
Think before reactingI know!
Thanks all,
Nathan Foy
Senior Remedy Administrator
The ServiceMaster Company, Inc
889 Ridge Lake Blvd, C2-1150
Memphis, TN 38120
CONFIDENTIALITY NOTICE: the
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