Re: ARS 7 and FTS

2007-06-19 Thread George Barsan
installation? On 6/18/07, George Barsan [EMAIL PROTECTED] wrote: Hi Mike, all, I've been troubleshooting FTS related bugs with BMC over the last weeks.. We're running on Solaris 10, Oracle and ARS 7.0.1 Patch 3 and ran into very strange behaviour (indexing fails, takes extremely long - i.e. more

Re: ARS 7 and FTS

2007-06-18 Thread George Barsan
Hi Mike, all, I've been troubleshooting FTS related bugs with BMC over the last weeks.. We're running on Solaris 10, Oracle and ARS 7.0.1 Patch 3 and ran into very strange behaviour (indexing fails, takes extremely long - i.e. more then 3 days on 250k records, failover within the server group

Re: QUESTION: MENU - NOT LIKE

2006-10-27 Thread George Barsan
NOT 'Group List' LIKE %1;% Should do the trick for you.. George On 10/27/06, Tyrone Dee [EMAIL PROTECTED] wrote: ** I have a Menu that shows all Users from the USER Form - no problem. I would like to restrict all users who are Administrators from the pull down menu. I tried: NOT 'Group

Re: System hangs with Sync Search Database

2006-10-26 Thread George Barsan
Hi! Sometimes it takes very long to generate the Sync Search Database and the Admin tool seems froozen - that depends on the number of forms workflow elements you have on your server. I assume that the server was still processing the request and you've been able to log in again as soon as it

Re: Problem with Push Fields in a Table Loop

2006-10-26 Thread George Barsan
Hi Alex, You should add `! to the filter name to ensure that the actions are executed in the desired order. Push fields actions are otherwise delayed into a later phase and executed as a bulk after the Set Fields actions.. You can find further details on the phases and their purpose in the

Re: Enhancement: Schema ID on AR Admin tool...

2006-10-24 Thread George Barsan
There are a few other things which would be useful too: - A button to open the menu directly from the field properties / attributes page - At least the Current Actions menu (active link/filter/escalations) should scale with the window size - There should be a way to define a first field ID for

Re: Enhancement: Schema ID on AR Admin tool...

2006-10-24 Thread George Barsan
to do this. James McKenzie -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of George Barsan Sent: Tuesday, October 24, 2006 12:46 AM To: arslist@ARSLIST.ORG Subject: Re: Enhancement: Schema ID on AR Admin tool

Re: Query question

2006-10-20 Thread George Barsan
to arslist I need to put in a Crystal report. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of George Barsan Sent: Thursday, October 19, 2006 2:05 PM To: arslist@ARSLIST.ORG Subject: Re: Query question How do you

Re: WUT does not list currently openned windows from the Window Menu (no 1,2... after Arrange Icons submenu)

2006-10-19 Thread George Barsan
I had the same problem on various version of 5.X and 6.X, but didn't see it yet on v7. George On 10/19/06, McKenzie, James J C-E LCMC HQISEC/L3 [EMAIL PROTECTED] wrote: ** Igor: I've had this problem for a long time. I don't know what causes it. Maybe an upgrade to the ARS 7.x User Tool

Re: Query question

2006-10-19 Thread George Barsan
How do you want to present the results, probably in a table? In that case you could sort the records based on the timestamp and limit the chunk size to 5.. George On 10/19/06, Joran, Peter P CTR OSD CIO [EMAIL PROTECTED] wrote: ** All This seems like a very simple question but I'm stumped.

Running ARR reports via midtier / limitations

2006-10-11 Thread George Barsan
Hi all, I have to implement a Save as functionality for two fields, which I did using the open window / report / destination = File functionality. It works perfectly both within the FAT and the web client, except: - File name: I couldn't find a way to set a default file name - ARS currently

Re: Considering switching to Tomcat on W2K3/IIS6 for ARS 7 architecture

2006-09-19 Thread George Barsan
** I've been using JBoss for a long while in production environments (with Apache 2 and mod_jk) and it was far more stable reliable then NewAtlanta (which I've been running before).. GeorgeOn 9/19/06, Tony Worthington [EMAIL PROTECTED] wrote: ** I wanted to ask the same questions, but didn't

Re: AL stopped working (no changes on AL)

2006-09-08 Thread George Barsan
) [mailto:[EMAIL PROTECTED] Behalf Of George Barsan Sent: Thursday, September 07, 2006 11:37 AM To: arslist@ARSLIST.ORG Subject: Re: AL stopped working (no changes on AL) Hi David, I removed all fields from the set field and added them one by one.. The one causing the problem is the field

Re: Requirements of Remedy

2006-09-08 Thread George Barsan
Hi, The requirements depend on the products you want to run.. You will need a much larger box for ITSM 7 then for a small custom build app.. What do you plan to use? George On 9/6/06, [EMAIL PROTECTED] [EMAIL PROTECTED] wrote: Hi I wanna know where i can find information about the

Re: AL stopped working (no changes on AL)

2006-09-07 Thread George Barsan
[EMAIL PROTECTED] web http://www.westoverconsulting.co.uk -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of George Barsan Sent: Wednesday, September 06, 2006 5:17 PM To: arslist@ARSLIST.ORG Subject: Re: AL stopped working

Re: AL stopped working (no changes on AL)

2006-09-06 Thread George Barsan
I have exactly the same behaviour on another (even simpler) AL on the same box too, it's driving me crazy.. I highly appreciate any suggestions.. On 9/6/06, George Barsan [EMAIL PROTECTED] wrote: Hi all, I have here an older ARS application which I'm trying to extend and consolidate

Re: AL stopped working (no changes on AL)

2006-09-06 Thread George Barsan
Sorry, I forgot to mention that both AL are handling reporting and the open window have open window actions running with window type = Report and using Advanced mode.. On 9/6/06, George Barsan [EMAIL PROTECTED] wrote: Hi Tim, Thanks for the quick answer. The DEV environment is a full copy

Re: AL stopped working (no changes on AL)

2006-09-06 Thread George Barsan
to point to the dev server. If so, does the report exist on the Report form on dev server? If I have misread this problem then please ignore this. Thanks. Nyall George Barsan wrote: Hi Tim, Thanks for the quick answer. The DEV environment is a full copy of the production, all forms exist

Re: AL stopped working (no changes on AL)

2006-09-06 Thread George Barsan
in a Field (That's what the advanced is supposed to be for). Can you remove the Advanced option and does the AL work? Fred -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of George Barsan Sent: Wednesday, September 06, 2006 7:29 AM

Re: AL stopped working (no changes on AL)

2006-09-06 Thread George Barsan
Subject: Re: AL stopped working (no changes on AL) Hi, Just a thought. Have you defined the Report Server option in the User Tool to point to the dev server. If so, does the report exist on the Report form on dev server? If I have misread this problem then please ignore this. Thanks. Nyall George

Re: MidTier 6.3 Windows 2003 - RPC Procedure unavailable

2006-08-10 Thread George Barsan
Robert, Are you sure that this problem is caused by IIS6? Which patch of the 6.3 Midtier are you running? How often does this occur - might it be related to the load on the Midtier server? George On 8/9/06, Kern, Robert SBA [EMAIL PROTECTED] wrote: ** In addition to that, when RPC failure

Re: How to perform a single search of multiple items and return all the matching records???

2006-07-25 Thread George Barsan
Hi Brian, Yep, if you have several ISBN's in one field and try to run search for 'ISBNinRemoteForm' LIKE (( % + $ISBNtoSearch$) + %) it won't work. I would do it differently: 1) Create a transaction form (Book Search), in which one record is created per Query 2) Behind that form, build a work

Re: How to perform a single search of multiple items and return all the matching records???

2006-07-25 Thread George Barsan
(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of George Barsan Sent: Tuesday, July 25, 2006 2:18 PM To: arslist@ARSLIST.ORG Subject: Re: How to perform a single search of multiple items and return all the matching records??? Hi Brian, Yep, if you have several ISBN's in one field and try to run

Re: Helpdesk window size

2006-07-19 Thread George Barsan
You can do that by opening the form in the Admin tool, adjusting the size and storing it. George On 7/17/06, Andrea Aveytua [EMAIL PROTECTED] wrote: When users try to create or search on a Helpdesk ticket the window opens but it is not sized correctly. It cuts off 1/3 of the way through the

Re: ARS API - Java: Proxy.ARDeleteMenu(ARServerUser context, NameID mnu) function

2006-07-19 Thread George Barsan
(new NameID(menuName)); menu.setContext(serverUser); menu.remove(); Many thanks, George On 7/18/06, Jarl Grøneng [EMAIL PROTECTED] wrote: Do you get the same error when using the Driver program? -- Jarl On 7/18/06, George Barsan [EMAIL PROTECTED] wrote: Hello list, I lost a few hours

Re: ARS API - Java: Proxy.ARDeleteMenu(ARServerUser context, NameID mnu) function

2006-07-19 Thread George Barsan
I forgot to mention one important thing: My own code worked correctly if I set the environment variable ARTCPPORT=2000 before running the programm, otherwise I just got the error 90 message - this applies both for Windows and Solaris... Very strange.. On 7/19/06, George Barsan [EMAIL PROTECTED

ARS API - Java: Proxy.ARDeleteMenu(ARServerUser context, NameID mnu) function

2006-07-18 Thread George Barsan
Hello list, I lost a few hours troubleshooting a problem caused by the method ARDeleteMenu which doesn't seem to work. Although the context is correctly initialized and works fine for the Util.ARExport run which is the first step, the ARDeleteMenu (step 2 in the programm) always fails with the

Re: Apachefor ARS 6.3 on Solaris

2006-07-12 Thread George Barsan
Hi Frank, You could try to simpy search for the httpd.conf by run the following statement as root: find / -name httpd.conf George On 7/12/06, Remedy Developer [EMAIL PROTECTED] wrote: ** Hi, I am using ARS6.3 on Sun Solaris(Sparc 9). I have installed Jdk 1.4.2.12 and also set the

Re: Oracle library/version issue at BMC Remedy ARS installation

2006-05-12 Thread George Barsan
this forme.Axton GramsOn 5/12/06, George Barsan [EMAIL PROTECTED] wrote: ** I've got a similar error message during the installation of ARS 7 on Solaris 10/Oracle 9.2i, namely: ld.so.1: oraload: fatal: libclntsh.so.10.1: open failed: No such file or directory I get the same error message if I start oraload

Re: Remedy Training - Atlanta

2006-05-10 Thread George Barsan
** The reviews on hotel booking sites such as expedia are all very useful, but have you ever found a bad review on these sites? I can highly recommend http://www.tripadvisor.com/. The comments there usually give you a hint of what you can really expect.GeorgeP.S. I'm not related to this site in

Re: RPC bind failure error

2006-04-25 Thread George Barsan
** Hi Balaji,We had some similar issues with a 6.3 Midtier, although on an lower patch level. A colleague of mine found out that the Midtier server lost the configured TCP port setting under high load. His solution was to set the ARTCPPORT variable - which seem to be used as fallback - in the