Re: Self Service User Licenses

2012-10-01 Thread Hocks, Mike (DOT)
Awesome...so my self service users will never see any not enough license error messages... Thanks for the quick reply. Michael Hocks (651) 366-4091 mike.ho...@state.mn.us Sent from my iPhone On Oct 1, 2012, at 5:21 PM, Easter, David david_eas...@bmc.com wrote: Self-service licenses are

Re: Custom status in Incident Mgmt

2012-07-19 Thread Hocks, Mike (DOT)
I agree with Joe, plus how will adding Transferred impact SLM's KPIs and Service Targets? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Doug Blair Sent: Thursday, July 19, 2012 11:39 AM To: arslist@ARSLIST.ORG

Re: Custom status in Incident Mgmt

2012-07-19 Thread Hocks, Mike (DOT)
I meant I agree with Doug...sorry for the confusion. -Original Message- From: Hocks, Mike (DOT) Sent: Thursday, July 19, 2012 11:44 AM To: arslist@ARSLIST.ORG Subject: RE: Custom status in Incident Mgmt I agree with Joe, plus how will adding Transferred impact SLM's KPIs and Service

Re: WWRUG12 - Conference Session Update, Educational Sessions (1 of 3)

2012-07-16 Thread Hocks, Mike (DOT)
Are there extra costs to attend these sessions? Or is this part of the normal agenda for the WWRUG12? From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Phil Bautista Sent: Sunday, July 15, 2012 3:27 PM To: arslist@ARSLIST.ORG Subject: WWRUG12 -

Re: Product Catalog

2012-06-06 Thread Hocks, Mike (DOT)
Are you looking at the correct CI Class ... For example LAN Endpoint? Sent from my iPhone On Jun 6, 2012, at 10:34 AM, Goodall, Andrew C ago...@jcp.commailto:ago...@jcp.com wrote: ** -Global- is fine, but if the product catalog entry is not displaying – it sounds like something corrupted and

Re: Load Balancer Mid Tiers

2012-05-16 Thread Hocks, Mike (DOT)
Awesome, thanks a lot for the reply! -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Pruitt, Christopher (Bank of America Account) Sent: Wednesday, May 16, 2012 2:21 PM To: arslist@ARSLIST.ORG Subject: Re: Load Balancer

Re: Load Balancer Mid Tiers

2012-05-16 Thread Hocks, Mike (DOT)
Interesting, we need to build out our environment for 500 concurrent connections, do you think we should plan for more AR Servers to accommodate 500 concurrent connection? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of

Re: Load Balancer Mid Tiers

2012-05-16 Thread Hocks, Mike (DOT)
and improvement is a job all on it's own. But I have had systems that have dealt with that level of load without a problem. The biggest issue is the single point of failure mentioned. Brian Goralczyk Phone 574-643-1144 Email bgoralc...@gmail.com On Wed, May 16, 2012 at 1:28 PM, Hocks, Mike

Re: Load Balancer Mid Tiers

2012-05-16 Thread Hocks, Mike (DOT)
replicated to standby system what more do you need. On Wed, May 16, 2012 at 3:28 PM, Hocks, Mike (DOT) mike.ho...@state.mn.usmailto:mike.ho...@state.mn.us wrote: Interesting, we need to build out our environment for 500 concurrent connections, do you think we should plan for more AR Servers

Re: Load Balancer Mid Tiers

2012-05-16 Thread Hocks, Mike (DOT)
Solution Architect McAfee, Inc. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Hocks, Mike (DOT) Sent: Wednesday, May 16, 2012 4:07 PM To: arslist@ARSLIST.ORG Subject: Re: Load Balancer Mid Tiers Brian, thanks a lot

Re: Remedy 7.6.04 SQL Error Message

2012-05-08 Thread Hocks, Mike (DOT)
That did it, the max text repl size, thanks a lot for the help on this, I really appreciate it! From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of ravi rai Sent: Monday, May 07, 2012 5:34 PM To: arslist@ARSLIST.ORG Subject: Re: Remedy 7.6.04 SQL Error

Re: Support Group Assignment

2012-04-20 Thread Hocks, Mike (DOT)
We are running 7.6.04 with a SQL backend -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of pritch Sent: Friday, April 20, 2012 10:02 AM To: arslist@ARSLIST.ORG Subject: Re: Support Group Assignment what version are you on?

Re: Support Group Assignment

2012-04-20 Thread Hocks, Mike (DOT)
list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Hocks, Mike (DOT) Sent: Friday, April 20, 2012 11:03 AM To: arslist@ARSLIST.ORG Subject: Re: Support Group Assignment We are running 7.6.04 with a SQL backend -Original Message- From: Action Request System discussion list(ARSList

Re: Incident Mgmt Target Date Question

2012-03-22 Thread Hocks, Mike (DOT)
Hey good to know, thanks a lot Joe! Looks like I will have to switch gears from finding it in the config somewhere to customizations Thanks again! -Mike -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Joe Martin D'Souza

Re: POLL: would you like the user tool back (7.6.04)

2012-01-03 Thread Hocks, Mike (DOT)
yes From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Rick Sharp Sent: Tuesday, January 03, 2012 9:29 AM To: arslist@ARSLIST.ORG Subject: Re: POLL: would you like the user tool back (7.6.04) ** No Sent via BlackBerry by ATT

Re: License Question

2011-12-27 Thread Hocks, Mike (DOT)
Thanks a lot for the quick response! This helps From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Warren R. Baltimore II Sent: Tuesday, December 27, 2011 10:26 AM To: arslist@ARSLIST.ORG Subject: Re: License Question ** As far as floating goes. I've

Re: License Question

2011-12-27 Thread Hocks, Mike (DOT)
Thanks a lot David, I appreciate the response! -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Shellman, David Sent: Tuesday, December 27, 2011 10:35 AM To: arslist@ARSLIST.ORG Subject: Re: License Question Mike, There

Re: User Login Error

2011-12-20 Thread Hocks, Mike (DOT)
Just the one from the preconfig stack install ... it sites on the same box with the AR Server -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Tuesday, December 20, 2011 3:45 PM To: arslist@ARSLIST.ORG

Re: Stack Installer with Remote DB

2011-10-26 Thread Hocks, Mike (DOT)
I have a stack install of 7.6.04 witha remote sql db and it works great - Original Message - From: Grooms, Frederick W [mailto:frederick.w.gro...@xo.com] Sent: Wednesday, October 26, 2011 10:57 AM To: arslist@ARSLIST.ORG arslist@ARSLIST.ORG Subject: Re: Stack Installer with Remote DB The

Re: Remedy's URL

2011-10-07 Thread Hocks, Mike (DOT)
Thanks everyone for the responses, with your assistance I was able to put in a redirect via IIS in the C:\inetpub\wwwrootvia an index.html page and it works like a charm!! Thanks again for all your responses I am very thankful for the support! Have a good weekend everyone! -Mike

Re: Share point integration with bmc remedy?

2011-10-05 Thread Hocks, Mike (DOT)
You are correct it was Meritide...I think the sales rep name was Clay. -Mike Michael Hocks Remedy Administrator 651.366.4091 mike.ho...@state.mn.usmailto:mike.ho...@state.mn.us From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of John Sundberg Sent: