Re: Escalations on vendor forms

Hi, Do escalation fail on one vendor form, or vendor forms in general? Regards, Jarl 2009/12/8 Jonas Stumph Stevnsvig jonas.stumph.stevns...@bec.dk: ** Hello again, Do any of you have escalations running on vendor forms on a 7.5 server? I am having a bit of a hard time beleiving that I

Re: Filter levels

Hi, AR 7.5 with CMDB 7.6 and Asset 7.6 installed have these settings: (default settings) Filter-Max-Total: 50 Filter-Max-Stack: 1 Regards, Jarl 2009/12/7 Barber, David david.bar...@cw.com: ** All, Question on the configuration for the values of : - Maximum Filters for an

Re: Naming Standards

Hi, I also prefer to use a suffix(if not a phase 1 filter), then it is easier to see which object that has been changed when patching and upgrading. Easy to sort on the name, and then see which object that has been changed. As you mention, with version 7.5 it may be easier to track changes using

Re: Deleting a form with 2 million records

Teh quickest way is to delete the form in Admin tool... -- Jarl 2009/11/19 Sean Harrodine sean_rem...@yahoo.co.uk: ** Hi all, I need to delete a form and the 2 million records stored in it. Can anyone elighten me please as to the best and safest way to delete the table with the least

Re: ITSP 4.0 on 7.5 arsystem?

The API versions should not affect the server (I know it does...) http://communities.bmc.com/communities/docs/DOC-144 -- Jarl 2009/11/19 William Rentfrow wrentf...@stratacominc.com ** What version of ARS was this designed for/running on currently? There are known problems with old

Re: Validating Remedy Passwords

There is no problem running filter on submit on a display-only form. (You may also combine this with the service action if your on a never version) -- Jarl 2009/11/19 Rick Cook remedyr...@gmail.com: ** I have a process in which I want the user to enter their Remedy password to validate their

Re: Validating Remedy Passwords

7.0.3 p7. Rick On Thu, Nov 19, 2009 at 1:52 PM, Jarl Grøneng jarl.gron...@gmail.com wrote: There is no problem running filter on submit on a display-only form. (You may also combine this with the service action if your on a never version) -- Jarl 2009/11/19 Rick Cook remedyr

Re: Validating Remedy Passwords

it without you. Rick On Thu, Nov 19, 2009 at 3:23 PM, Jarl Grøneng jarl.gron...@gmail.com wrote: Did a test now, fieldid 102 and $PROCESS$ @@:Application-Confirm-Password $Current Password$ gives 1 or 0 into a std integer field. (running from a button) Same behavior on 7.5 patch  3 and 7.1

Re: Date Format - US/UK

Hi, You should not doing business rules and logic in Active links! Filters handles this much better :-) As ben mention, moving the business time to filters will probably solve your issue. -- Jarl 2009/11/13 LJ Longwing lj.longw...@gmail.com: To start off, here are the stats ARS 7.1 P6

Re: Date Format - US/UK

Also, the option of the AL doing a push fields to a dummy form, having the form to the calculations, and then the AL picking up the result (and deleting the record) would also work. Is not this the Service action? -- Jarl

Re: Need to export 12,000,000 or so records...

Is there an requirement to save the data as arx? Can RRR|Chive do the task, and it may import them to staging forms and then into ITSM? -- Jarl 2009/11/12 William Rentfrow wrentf...@stratacominc.com: ** I have roughly 12,000,000 records I need to export to ARX format from CSS 5.x to do a

Re: Use email address as the User Id

One drawback is if the user for any reason change the email address. The best solutioin, in my view, is using an employee number. This hardly change... -- Jarl 2009/11/7 PC Wai pc@telus.com: ** Does anyone use the user’s email address as the User Id in ARS? Any pros and cons or gotcha to

Re: AR System Email Messages Form

Yeah, this is a good starting point :-) http://communities.bmc.com/communities/docs/DOC-126 -- Jarl 2009/10/22 Thad K Esser tkes...@regence.com ** Lyle said everything I was about to suggest. It would also be nice if BMC wouldn't refresh tables on tabs unless that tab is showing (on

Re: ARS Server Client Patch 3 Released

Struggling installing patch 3 on a new Windows/Oracle installation. Also issues when trying to upgrade from 6.3. Patch 2 went ok after some issues, but patch 3 complaining about Oracle libraries. -- Jarl 2009/10/19 Elry elryal...@gmail.com: Hi Folks... We are scheduled to go live this

Re: Email won't stop on server shutdown

Form what I remember the default RMI port is 1099. You will find it in the EmailDaemon.properties file.. -- Jarl 2009/10/15 William Rentfrow wrentf...@stratacominc.com: Thanks for the confirmation.  Killing it is easy enough - that's what we've been doing. I think I might have found

Re: ARS 7.5 on Windows Server 2008 R2 Enterprise x64?

No, not tried that. Waiting for you to do it :-) -- Jarl 2009/10/14 strauss stra...@unt.edu: ** So, who has tried installing any of the ARS or ITSM 7.5 components on Windows Server 2008 R2 Enterprise (x64)?  I am debating putting everything on R2 (SQL, ARS, mid-tier, RKM, ITSM, SLM,

Re: Client Tool can't connect to ARServer 7.5

As in year 2009 you should not set up a system using portmapper. Why not use a dedicated port, it's is much easier than using portmapper. -- Jarl 2009/10/13 David Sanders david.sand...@westoverconsulting.co.uk: ** Sorry – my bad.  Thought you were NOT using portmapper.  The other response

Re: Client Tool can't connect to ARServer 7.5

the port. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Jarl Grøneng Sent: Tuesday, October 13, 2009 6:17 AM To: arslist@ARSLIST.ORG Subject: Re: Client Tool can't connect to ARServer 7.5 As in year 2009 you should

Re: End of Life for BMC(R) Remedy(R) User (Windows-based client)

He may open it the first time he start working with AR Server :-) -- Jarl 2009/10/12 LJ Longwing lj.longw...@gmail.com ** Patrick, don't you know you can't use close tags without first opening them?you can leave them open, but you can never close them first...:)

Re: Consuming external Web Service returning 1000's of records

Hi, If you return 70,000 records and you then expect a user to try to do something with that huge amouth of information I would adivse you to redefine your requirements and processes... When your done with above, then you can look at java plugin and ARDBC vendor forms. It will do what your

End of Life for BMC(R) Remedy(R) User (Windows-based client)

BMC Remedy AR System 8.0.00 is expected to be the last major release of AR System to include the Remedy User client. http://documents.bmc.com/products/documents/61/94/106194/106194.pdf -- Jarl ___ UNSUBSCRIBE or access

Re: End of Life for BMC(R) Remedy(R) User (Windows-based client)

Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Jarl Grøneng Sent: Friday, October 02, 2009 11:23 AM To: arslist@ARSLIST.ORG Subject: End of Life for BMC(R) Remedy(R) User (Windows-based client) BMC Remedy AR System 8.0.00

Re: Web Service Get Operation

Still I would recomend using a layer in between -- Jarl 2009/9/24 Nall, Roger roger.n...@t-mobile.com: Thanks for the information. This is an integration with a custom application in Remedy. Roger Nall Manager, SA Remedy Desk Phone: 972-464-3712 Mobile: 973-652-6723 -Original

ITSM, CMDB and patches...

Hi, Current implementation: AR System 7.01 CMDB 2.0.1 Patch 3 Asset 7.0.02 Patch 004 Change 7.0.02 Patch 004 The goal is to upgrade to: Asset 7.0.03 Patch 009 Change 7.0.03 Patch 009 1) Does CMDB need to be upgraded to version 2.1, or can 2.0.1 be used? 2) Does the patch 009 also update

Re: Upgrade AR System from 7.0 to 7.5

2009/9/8 strauss stra...@unt.edu: ** structure.  I am waiting for the 7.5.00.003 patches to come out before I try any of this again. It's out now SW00337768 When you upgraded from BMC Atrium Integration Engine 7.1.0 patch 006 to BMC Atrium Core 7.5.00 patch 002, the directory structure

Re: Upgrade AR System from 7.0 to 7.5

If your question is CMDB 7.5 patch 3, the answer is yes. -- Jarl 2009/9/23 LJ Longwing lj.longw...@gmail.com: 7.5 Patch 3 is out? -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Jarl Grøneng Sent: Wednesday

Re: ITSM, CMDB and patches...

Hi, Yes, got the 7 and 9 patch readme, it takes some time to get trough it... Found thet cmdb 2.1 require AR Server 7.1 Thanks, -- Jarl 2009/9/23 Peter Romain p.romain.arsl...@parsolutions.co.uk: Hi Jarl, The latest patch for CMDB 2.0.1 is recommended but you don't need to upgrade to 2.1

Re: Java API for Attachment Pool

Found this file on my laptop, it may give you a start. -- Jarl 2009/9/16 senthil kumar msenthil...@gmail.com: ** Hi, I am new to Java API but I need to fetch the attachemt files from attachment pool by using Java API. I dont know which method i need to call to get attachement files.

Re: Frequent changes in Remedy Java API from 5.1 to 7.5 version

2009/9/10 Derek Berube derek.ber...@wildstartech.com: ** One of the fantastic features of the ARS 7.5 API is that it is 100% pure Java which means that you do not need to have/leverage any native libraries.  Unfortunately, it is only backwards compatible to version 7.01 of the ARS API. From

Re: Frequent changes in Remedy Java API from 5.1 to 7.5 version

application. Derek On Thu, Sep 10, 2009 at 11:04 AM, Jarl Grøneng jarl.gron...@gmail.com wrote: 2009/9/10 Derek Berube derek.ber...@wildstartech.com: ** One of the fantastic features of the ARS 7.5 API is that it is 100% pure Java which means that you do not need to have/leverage any

Re: how to add, modify or delete ars users using java API???????????

2009/9/9 Easter, David david_eas...@bmc.com: You may also consider using web services to do such changes rather than an API call.  Using a Service Oriented Architecture (SOA) would help insulate you from product version changes/upgrades, functionality changes in the API, etc.  The web

Re: Upgrading ARS 6.3 to 7.5 failed

7.5 install guide states this: You can upgrade from version 6.3.00 and later versions only. --- Jarl 2009/9/8 Roger Justice rjust2...@aol.com: The last time I reviewed the documentation it is 6.3 to 7 to 7.1 to 7.5. -Original Message- From: Rick Cook remedyr...@gmail.com To:

Re: Java ARDBC plugin failing with multiple instances No suitable driver found for

 (+45) 46 38 20 08 Mobile  (+45) 61 56 20 08 jonas.stumph.stevns...@bec.dk becrem...@bec.dk -Oprindelig meddelelse- Fra: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] På vegne af Jarl Grøneng Sendt: 19. august 2009 11:22 Til: arslist@ARSLIST.ORG Emne

Re: Diary Field Issue - Attention - Remedy Product Defect.

2009/9/1 Warren Baltimore warrenbaltim...@gmail.com: Oh, and the bugthat is incredibly bad!  How do you miss that one? Warren Agree on that!!! (no vacation for the core developers this week :) -- Jarl ___

Re: Attachments and View Fields

Why not just do a set field action in the view field that reference the attachment field? -- Jarl 2009/8/27 Generic Email generic.email.30...@gmail.com: I would like to use images in attachment fields as html in view fields. What would that url look like? Has anyone done this before? I

Re: MidTier 7.5 and View Fields

7.5 compability matrix states that mid-tier 7.5 is supported on 7.01 (7.01 features) and 7.1 (7.1 features) server. -- Jarl 2009/8/28 Cesaro, Tony M[EQ] anthony.a.ces...@embarq.com: ** Hmm, interesting.  Thanks for the feedback.  Is this a BMC supported configuration? From: Action

Re: Alternative to Crystal Reports

IReport and JasperServer works ok with a JDBC-ODBC bridge. (there are some limitations with some locale characters) -- Jarl 2009/8/26 Carey Matthew Black black@gmail.com: Peter, If it can not use xml file(s) as a data source then someone (maybe you?) can write some code to

Re: Field limits and date only fields

Til remedy spørgsmål: becrem...@bec.dk BEC - det fælles it-hus, der gør forskellen for finansielle virksomheder -Oprindelig meddelelse- Fra: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] På vegne af Jarl Grøneng Sendt: 22. august 2009 20:12 Til: arslist

Re: Field limits and date only fields

Hi, Do you get a diffrent behviour if you do the same operation in a filter? -- Jarl 2009/8/20 Jonas Stumph Stevnsvig jonas.stumph.stevns...@bec.dk: ** Hi guys, (is it going to be Jarl to the rescue again :-D) I have a weird bahviour in a vendor form: I have a Date field, which fails

Re: Java ARDBC plugin failing with multiple instances No suitable driver found for

Developer BEC Competence Centre Phone  (+45) 46 38 20 08 Mobile  (+45) 61 56 20 08 jonas.stumph.stevns...@bec.dk becrem...@bec.dk -Oprindelig meddelelse- Fra: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] På vegne af Jarl Grøneng Sendt: 18. august 2009

Re: Support Renewal - developer Plus

UWIP rocked also! :-) (thanks for the software) -- Jarl 2009/8/19 Tanner, Doug doug.tan...@compass-usa.com: Yeah, ITMasters Rocked! -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Shyam Attavar Sent: Wednesday,

Re: Wierd behavior with Java API - ar-server

will be alike. Lyle -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Jarl Grøneng Sent: Monday, August 17, 2009 2:36 PM To: arslist@ARSLIST.ORG Subject: Re: Wierd behavior with Java API - ar-server I'll set up some

Re: Java ARDBC plugin failing with multiple instances No suitable driver found for

That limitation was before version 7.0 New features in version 7.0 Using non-request ID unique fields With AR System 7.0, you can map unique non-request ID fields in vendor forms to AR System request IDs. In addition, AR System has been enhanced to allow you to map vendor table columns exceeding

Re: Java ARDBC plugin failing with multiple instances No suitable driver found for

Have you tried to let the plugins run in two plugin-servers? -- Jarl 2009/8/18 Jonas Stumph Stevnsvig jonas.stumph.stevns...@bec.dk: ** Hi - I'm still messing with this problem. I just stumbled across this: * Note: If you are using the same class as two different plugins identified

Re: Java ARDBC plugin failing with multiple instances No suitable driver found for

Plugingroups are done this way: plugins pluginset name=group1 plugin nameCD99/name typeARDBC/type codeJAVA/code filenameC:/Program Files/BMC Software/ARSystem/Arserver/api/javaplugins/BECplugins/arapi.jar/filename

Wierd behavior with Java API - ar-server

I have a JavaAPI program that reads a csv file, and import the data into a form 1) Import 10.000 records into a regular form, takes appox 70 seconds 2) Import 10.000 records into a regular form with bulkimport enabled , takes appox 50 seconds: The time gap between 1 and 2 is mainly one commit to

Re: hover text

Look at page 75 in BMC Remedy Action Request System 7.5.00 Workflow Objects Guide -- Jarl 2009/8/17 shweta kumar shweta_kuma...@yahoo.com: ** Hi How can I customize to display text upon field hover? Thanks Shweta _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: Where the Answers

Re: Wierd behavior with Java API - ar-server

System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Jarl Grøneng Sent: Monday, August 17, 2009 8:16 AM To: arslist@ARSLIST.ORG Subject: Wierd behavior with Java API - ar-server I have a JavaAPI program that reads a csv file, and import the data into a form 1) Import

Re: Wierd behavior with Java API - ar-server

Of Jarl Grøneng Sent: Monday, August 17, 2009 11:38 AM To: arslist@ARSLIST.ORG Subject: Re: Wierd behavior with Java API - ar-server Doug, Thanks for you long answer. (I think I have wast some of your time here...) I may have explain the issue a bit wrong... When I wrote bulkimport, I ment

Re: Wierd behavior with Java API - ar-server

2009/8/17 Lyle Taylor tayl...@ldschurch.org: Jarl, Your comment that the difference between 1 and 2 is due to one commit to the database is incorrect.  That end is the same - the difference is in the network latency due to 1 vs 10,000 API calls across the network.  That's the exact same

Re: Wierd behavior with Java API - ar-server

it) difference between 1 2 and 3 4? Lyle -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Jarl Grøneng Sent: Monday, August 17, 2009 2:01 PM To: arslist@ARSLIST.ORG Subject: Re: Wierd behavior with Java API - ar-server

Re: Reloading ar.conf file

Do some changes in Administrator Console. Ie; turn on, turn off loging. -- Jarl 2009/8/10 Robert D Martin marti...@jmu.edu: ** Dear List, Isn’t there a way to reload the ar.conf file without restarting Remedy? I’ve searched the configuration manual but can’t seem to find it.

Re: Tracing outbound data froma web service.......

Client-RPC: 390695 /* Tue Aug 04 2009 21:23:39.2371 */ -CALL    OK PLGN TID: 009225 RPC ID: 14 Queue: Prv: 10005 Client-RPC: 99 /* Tue Aug 04 2009 21:24:19.8034 */ Plug-In Trace Log -- OFF From: Jarl Grøneng jarl.gron

Re: Tracing outbound data froma web service.......

Plugin-logging will do that -- Jarl 2009/8/4 Sean Harrodine sean_rem...@yahoo.co.uk: ** Hi everyone, Is there a way to be able to trace or see outbound data that is going out through a web service and if so, could anyone enlighten me how please ? thanks, _Platinum Sponsor:

Customer Support 5.6 and the future

Hi, Anyone using Customer Support 5.6 and looking into upgrading to ar system 7.5? From how I see it; CS 5.6 does not run on 7.5 since SLA does not run on 7.5, and SLM is not compatible with CS 5.6. Regards, Jarl ___

Re: (adv) Retrieving multiple datasets in one transaction

Very nice :) -- Jarl 2009/8/2 John Baker jba...@javasystemsolutions.com: Hello listers, Are you tired of being unable to perform complex multi-form queries without creating endless new join forms? Inspired by a request from an ITSM user who wished to perform what should be an easy task -

Re: Filter Guide Loop within a Loop

Does rememeber that in an earlier version of AR System there was a bug related to this (loop inside loop). Cant remember the version -- Jarl 2009/7/29 tina flores csoukn...@columnit.com: Hello Listers, I'm working on a client requirement: People relationship on a child CI needs to be

Re: Trying to use BackChannel (AR Mid-Tier v7.0)

from Country Head please supply a code for officers to use when booking said loans./urn:Notes         urn:UrgencyLow/urn:Urgency      /urn:HelpDesk_Submit_Service   /soapenv:Body /soapenv:Envelope -- Jarl Grøneng wrote: 2009/7/24 grenadaguy mark_courte...@yahoo.com: Jarl, I started

Re: Trying to use BackChannel (AR Mid-Tier v7.0)

2009/7/24 grenadaguy mark_courte...@yahoo.com: Jarl, I started looking at backchannel before I was made aware of Web Services and haven't spent any time on it since. So far I have not been able to get Web Services to work with the constraints I am under so really researching it has been no

Re: Trying to use BackChannel (AR Mid-Tier v7.0)

If you trying to create and integration into AR System be sure to have access to a person who got admin privilegies. Reading the documentation is also a good start. -- Jarl 2009/7/23 grenadaguy mark_courte...@yahoo.com: It almost certainly would help if I had any administrative access to

Re: Trying to use BackChannel (AR Mid-Tier v7.0)

With those two document you should get a good overview of the different methods of creating integration into AR System. So, then I find it strange that you spending a lot of time trying to integrate trough an undocumenteted interface(using the backchannel method) I would go for the wget and an

Re: ADDM 7.5 Console--Java Version

Hi, Our issue is that some customers does not want to install software that is EOL. Regards, Jarl 2009/7/17 McClure, Don don.mccl...@unt.edu: For those of you working BMC Atrium Discovery and Dependency Mapping (7.5.01)--please be aware that the Discovery Client requires JRE 1.4.2_13.   No

Re: Need help for upgrading ARS( Custom build code ) 5.x to 7.x

rrrDefHideExpandBox help you with the expand boxes. https://www.rrr.se/cgi/tools/main#rrrDefHideExpandBox -- Jarl 2009/7/14 ccrashh ccra...@gmail.com: First, you should go to 6.x then 7.x.  If you use the email engine, good luck :)  Also, be aware that system fields like Submitter and Last

Re: Migrator messing up with locale

Request System discussion list(ARSList) [mailto:arsl...@arslist.org] På vegne af Jarl Grøneng Sendt: 10. juli 2009 14:52 Til: arslist@ARSLIST.ORG Emne: Re: Migrator messing up with locale Hi, Shot in the dark; Is there any similarity of the forms? Are those forms created by an earlier version

Re: Migrator messing up with locale

Hi, Shot in the dark; Is there any similarity of the forms? Are those forms created by an earlier version of AR System, or by the new version. Does the same happend if you recreate the vui? Regards, Jarl 2009/7/10 Jonas Stumph Stevnsvig jonas.stumph.stevns...@bec.dk: ** Hi everyone has

Re: ARADMIN user Roles for ARSYSTEM on 7.5

From the install guide; (oracle) To use a previously created tablespace in AR System 1 In an SQL*Plus window, create the tablespace. For example: create tablespace arsys datafile 'c:\qa\data\QATST\data\arsys.dbf' size 500M reuse; 2 Create a user. For example: create user aradmin identified by

Re: Question: List View Visibility in Midtier

This may help you: http://listserv.rbugs.com/cgi-bin/wa.exe?A2=ind0511L=ARSLISTP=R137038X=7B33E605455700B40C -- Jarl 2009/7/10 Craig Carter craig.car...@arpc.denver.af.mil: ** Does anyone know why the results list in the midtier is still visible when using a direct URL search even though the

Re: com.remedy.arsys.session package in remedy 7.1 api

/7.1/), the Authenticator class is missing now. Thanks and Regards Sibi On Thu, Jul 9, 2009 at 11:50 PM, Jarl Grøneng jarl.gron...@gmail.com wrote: It has changed from com.remedy.arsys. to com.bmc.arsys.api Read the relase notes, Integrating with Plug-ins and Third-Party Products

Java, AR System 7.5 and CMDB 7.5

When installing ar system 7.5 the ar server using the JRE you specify. But why does CMDB installing and using its own? AR System using 1.6, but CMDB installed version 1.5, in its own directory. Wonder what happend if I install patch2? -- Jarl

Re: Java ARDBC

Can it be that the gettable return no tables, then you get a nullpointer? Here is some information from Appajee on how to attach at debugger to a plugin: -- At this point, its debugger time!! :-) Assuming you#39;re using Eclipse as your Java IDE, following information may be

Re: Installation of AR server 7.1 - No Alert Events form could be found on the server (ARERR 3300)

Had similar issue with a 7.5 install. The main issue was that the installer does not like if you want to create a db user widt password with a number as the first char. Had to remove the database, aradmin user and the arole role and then start overagain. And then just use the defualt values. --

Re: History of AR System

That explain a lot! (just a joke) Really like the DIY :-) The best ever training class I attend was the optimize and troubleshooting class with Lincoln Bowser! Never forget that class!!! Regards, Jarl 2009/6/29 Axton axton.gr...@gmail.com: ** I started that way back in '99; I still don't have

Re: History of AR System

Yes, the last Motif client was 4.5.1. Not to forget flat-file database :) -- Jarl 2009/6/27 Axton axton.gr...@gmail.com: 4.5.2, I think that is when they killed the Motif client.  This was the same time (when the Motif client was killed) that multiple assignee groups were introduced. When

Re: Exposing Remedy (Mid-Tier) on the Internet

These step will help you with the security guys... (better to be prepared) - mid-tier in DMZ - set up ar system to run on a dedicated port - run ar system as non root - no access for unrestricted users - run apache web server - run tomcat application server -- Jarl 2009/6/26 Tanner, Doug

Enhancement request....

Why do we need to fill in a word document to submit an enhancement request? Whats wrong with a web form? Hey, it is 40 years ago they put a man on the moon! So my enhancement request is to provide a up to date enhancement request interface! This is just to bad!!! Regards, Jarl

Re: Integration - Turn Around Time

Just a note on Java System Solution! Did an evaluation of XMLGateway a few years ago. The support from Java System Solution was outstanding! Enhancments was added to the application in just days! (at that time the application did not fit our requirement, but it would have done today!) -- Jarl

Re: Anybody able to export all ITSM 7.x definitions with DevStudio?

You need to send an RFE to fix that :-) (or RFE is only possbile if you found a bug..) -- Jarl 2009/6/16 Guillaume Rheault guilla...@dcshq.com: ** That could be the root cause, and if that is the root cause, than that is not a **good ** design Seems to me a good design would be a one in

Re: ARDBC plugin development again

- Fra: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] På vegne af Jarl Grøneng Sendt: 11. juni 2009 17:03 Til: arslist@ARSLIST.ORG Emne: Re: ARDBC plugin development again This is how I used this. Its a few years since I wrote this, and would definitly do

Re: ARDBC plugin development again

This is how I used this. Its a few years since I wrote this, and would definitly do it the Java way today: ARPLUGIN_EXPORT int ARDBCGetMultipleFields( void *object, /* IN; plug-in instance */ ARCompoundSchema *schema, /* IN; form containing the data */ ARFieldMappingList

Re: How do you PUSH to a Web Service ???

Hi, As you say, this is a synchronous solution, so the filter does wait for the response. Regards, Jarl 2009/6/10 Sean Harrodine sean_rem...@yahoo.co.uk: ** Hi all, Thanks for the replies on this and i've managed to set up a simple form on 2 different Remedy servers that i , PUSH the data

CMDB 7.5 and protocol version

Opening the Explorer console from Atrium Core Console gives protocol 12 in api log, why does they mix versions? The rest of the CMDB using protocol 14. CMDB 7.5 patch 1 running on AR System 7.5 patch 1 -- Jarl ___

Re: Security issue with 7.5

The other issue is that they also send the password as an url... -- Jarl 2009/5/20 Ian Trimnell i.d.trimn...@open.ac.uk: ** Rick Cook wrote: ** Shows passwords where? Rick Rick, The passwords are shown in the clear in the worklog file; the one defined in the Tools - Options box

Re: Performance Issue of Admin Tool 7.1 since installing BMC Atrium and Asset Management.

It is a known issue. Its beacuse how admin tool queries the database, and as you said, the amount of workflow objects. One workaround is to disable the detailed information in the admin tool (list tables), another one is to add the forms and workflow you working on in an application. Then it does

Re: 7.5.1 ARS Install on AIX problems

A customer had similar problems. A workaround is to use the silent installer. The bug should be fixed in patch 002. -- Jarl 2009/5/12 Justin Bennett jbenath...@yahoo.com: Hello listers, I am trying to get 7.5 to install on a AIX machine through the GUI, but I am getting a cannot create

Re: Webservices

A clarification; You does not need XML Gateway to de-couple systems, but still it is a better system handling XML that the builtin support in AR System. -- Jarl 2009/5/11 John Baker jba...@javasystemsolutions.com: LJ, Error handling for webservices is virtually non-existent in the AR System.

Re: Webservice - sample script for a basic Remedy form

You can use Groovy script with SoapUI. -- Jarl 2009/5/11 Tony Worthington tony.worthing...@kohls.com: Take a look at SoapUI.  Not a script but should do what you're looking for. http://www.soapui.org/  Tony Worthington  Sr. Technical Analyst  Kohl's Department Stores  N56 W17000

7.5 patch 1 on AiX, wan't install...

Anyone installed 7.5 patch 1 on Aix 6.1? Getting this error when the installer starts the server: (post installation tasks) 390600 : Incorrect format in the definition file (propList format -- 5\60006\4\0\\6) (ARERR 402) The only form installed is AR System Message Catalog. Regards, Jarl

Re: Help with Table Field in Web

Have you tried to add html code in the field? I'm quite sure that should work... Did some similar a couple of years ago, but then the requirement was buttons inside the table Regards, Jarl 2009/4/29 Guillermo Alfredo Torres Barron guillermo.torres.bar...@banorte.com: Hi dear listers I need

Re: Oracle LOB getting very big

This may give you some answers: http://arswiki.org/wiki/Oracle_Performance_Tuning#LOB_Storage Regards, Jarl 2009/4/24 Misi Mladoniczky m...@rrr.se: Hi David, Can anyone explain how it can get som MUCH bigger. I estimate that the new system took up 3-4 times as much data in the database,

Re: BMC Java API

Still your Java program need to be developed in a treaded manner to take advantage of threads. But if you running several copies of the same program, Remedy itselves handles the requests from the Java programs threaded (if threads enabled in Remedy) -- Jarl 2009/4/22 Axton

Re: Etiquette Question: Is Fat Client offensive?

2009/4/18 Louise Van Hine lvanh...@yahoo.com: ** never heard or used the term fat client - when ARWeb first came out it was billed as the thin client in contradistinction to the thick client WUT. Back in the good old days of the UNIX-only server version, there was an Due to lack of beeing

Re: REstrict user to certain forms

You should not use active links to restrict access to forms, since active links run on the clients. Use the already implemented permissions methods in Remedy like groups, permissions on fields and forms, and so one... Regards, Jarl 2009/4/6 J Kovalcik jmkoval...@comcast.net: ** Listers,  

Re: IIS remoteuser for Single-Sign On

Try change this in ..\Tomcat 5.5\conf\server.xml to this: Connector port=8009 tomcatAuthentication=false enableLookups=false redirectPort=8443 protocol=AJP/1.3 / The one you change is: tomcatAuthentication=true to tomcatAuthentication=false -- Jarl On Mon, Apr 28, 2008 at 8:33 PM, Pierson,

Re: Memory leak in ARInitialization (c api 7.1)

Strange. Seems like the message catalog doing the wrong stuff here. -- Jarl On Sat, Mar 29, 2008 at 11:27 PM, Axton [EMAIL PROTECTED] wrote: ** Very odd, it would appear that if the LANG env var is set, the memory leak happens; if the env var is not set, no leak. In the case of the memory

Re: Tips and Tricks - Where are they?

This was the version 3.0 new features. Nice :-) # Additional trim widgets # View management with VUIs # User's Guide in HTML format # Column headers for query lists # Tips for toolbar icons # Dynamically show/hide widgets # More robust active links # Improved error message handling # Hide

Re: Remove duplicate email address from a String

Or you can do this in the database. Here is an example doing it in Oracle. with data as ( select token, rownum rn from ( select distinct trim( substr (txt, instr (txt, ',', 1, level ) + 1, instr (txt, ',', 1, level+1)

This is the end...

I start working for a new company next month, moving over to a technical architech role with focus on integrations and middleware (yes, SOA). Just what I've done the last years :-) Keep up the good work, and remember with version 7.5 all your dreams will come trough :-) No one mentioned, no

Re: AR System Monitor

Also SLM, CMDB, SNMP, AssignmentEngine,... - Jarl On Thu, Mar 6, 2008 at 6:37 AM, Joe D'Souza [EMAIL PROTECTED] wrote: ** Vishwa, Email engine if installed.. Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] Behalf Of

Re: ardb.conf suggestions for prerformance enhancements on oracle ....

If your on 7x (some also in 6x) these settings in ar.conf may give you some imrovments: Read-Only-Tran-Off: NextID-Block-Size: Oracle-Cursor-Sharing: Oracle-Bulk-Fetch-Count: Oracle-Clob-Storage-In-Row: -- Jarl On Fri, Feb 29, 2008 at 6:56 PM, Garrison, Sean (Norcross) [EMAIL PROTECTED] wrote:

Re: archgid utility

. -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jarl Grøneng Sent: Friday, February 29, 2008 10:59 AM To: arslist@ARSLIST.ORG Subject: Re: archgid utility But this says version 2.0... -- Jarl On Fri, Feb 29, 2008

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