Re: Suggestions Anyone?

2006-10-30 Thread Jarl Grøneng
rrrChive may help you. http://www.rrr.se/en/, look for rrrChive. -- Jarl On 10/30/06, Valerie Balloon [EMAIL PROTECTED] wrote: I'm looking for any suggestions on how to cleanly pull/push data realtime from one AR System to another without the use of EIE or utilizing the API. One server is

Re: How to force Notifications include Diary Field with Newest First

2006-10-27 Thread Jarl Grøneng
You could use your perl script to format the diary just when you send the noticifation. -- Jarl On 10/27/06, Geoff Endresen [EMAIL PROTECTED] wrote: Rick, That's what our perl script does. I thought there might be a better way. Thanks, -Geoff -Original Message- From: Action Request

Re: ARServer 7.0.01 SEGV

2006-10-23 Thread Jarl Grøneng
Yes, had the same on a server ugraded from 5.1.2 to 7.0.1 running on solaris and oracle. The last action in sql log was a select against the Role form. The last action when truss'ing the arserverd was something about display properties. However, when doign the upgrade again and then from 5.1.2

Re: Enhancement: Schema ID on AR Admin tool...

2006-10-23 Thread Jarl Grøneng
in the past; permissions get dropped from views on each form change; etc.). Axton Grams On 10/22/06, Jarl Grøneng [EMAIL PROTECTED] wrote: I dont see the problem. Active links can be a part of unlimited number of forms. This is an enhancment I would like to se. I had to create a sql-stmt

SLM 7 install on Solaris

2006-10-17 Thread Jarl Grøneng
I wonder who responsible for the installer on SLM 7 on Solaris, now I need a graphical console to be able to install it Sigh -- Jarl ___ UNSUBSCRIBE or access ARSlist Archives at http://www.wwrug.org

Re: SLM 7 install on Solaris

2006-10-17 Thread Jarl Grøneng
PROTECTED] 262-703-5911 Jarl Grøneng [EMAIL PROTECTED] Sent by: Action Request System discussion list(ARSList) arslist@ARSLIST.ORG 10/17/2006 08:39 AM Please respond to arslist@ARSLIST.ORG To arslist@ARSLIST.ORG cc Subject SLM 7 install on Solaris I wonder who responsible for the installer

Re: URL Background Process

2006-10-15 Thread Jarl Grøneng
If your server has access to the webpage, you can use the wget command (std on unix servers) and access the url in a filer. wget for windows: http://gnuwin32.sourceforge.net/packages/wget.htm -- Jarl On 10/14/06, Conrad Pereira [EMAIL PROTECTED] wrote: ** Hi Listers, I have a URL which

Re: ARServer 7.0.1 Upgrade Installer

2006-10-12 Thread Jarl Grøneng
Getting other nice error messages upgrading to 7.0.1. The isntaller does some changes on the form 'Business Time Workdays', but the installer are looking for the form: 'Business Times Workdays' Of course it fails -- Jarl On 10/11/06, Axton [EMAIL PROTECTED] wrote: Has anyone run the ARS

Re: Unix User Tool

2006-10-10 Thread Jarl Grøneng
Go to supportweb-patches. Search for AR System and version 4.05 The latest version is 4.5.1 patch 1302 -- Jarl On 10/10/06, jaya munjal [EMAIL PROTECTED] wrote: ** Hi List I am not able to locate the installable for Unix User tool on support web site. If any one has used the unix base user

Re: Unix User Tool

2006-10-10 Thread Jarl Grøneng
- Solaris Oracle 8. Does this user tool work with server 6.3 Thanks Jaya Jarl Grøneng [EMAIL PROTECTED] wrote: Go to supportweb-patches. Search for AR System and version 4.05 The latest version is 4.5.1 patch 1302 -- Jarl On 10/10/06, jaya munjal wrote: ** Hi List I am not able to locate

Re: Need help to dynamically read field values.

2006-10-09 Thread Jarl Grøneng
You can use this application command: Application-Copy-Field-Value target_field_ID source_field_ID Copies a field on the current form to another field on the current form. Returns one of the following integers: 1—Indicates that the assignment failed. 0—Indicates that the assignment occurred.

Asset mgmt 7...

2006-10-09 Thread Jarl Grøneng
...takes forever to install.. Why? It imports 137471 cities! Why cant the installer ask if you want to install that amout of records. I now which file to truncate when installing on the proper development server. -- Jarl

Re: SAP Adapter

2006-10-07 Thread Jarl Grøneng
BMC does not, but N-Tuition does http://www.ntuition.de/ -- Jarl On 10/7/06, Remedy Guru [EMAIL PROTECTED] wrote: ** Does anyone know if BMC has a OOB SAP adapter? Thanks, TJ__20060125___This posting was submitted with HTML in it___

Re: ARS 7.0.01 Maintenance Release

2006-10-06 Thread Jarl Grøneng
David, You know, we geeks, always want to run the latest version :-) - Jarl On 10/6/06, Easter, David [EMAIL PROTECTED] wrote: 7.0.01 for the following products: BMC Remedy Encryption Performance Security BMC Remedy AR System Server BMC Remedy Encryption Premium Security For those on the

Re: Help wth sending data to external CGI from remedy form

2006-10-05 Thread Jarl Grøneng
If your on Solaris I recomend using the wget command. http://www.doc.ic.ac.uk/lab/labman/lookup-man.cgi?wget(1) -- Jarl On 10/4/06, Guillermo Alfredo Torres Barron [EMAIL PROTECTED] wrote: Hi Mattew We have Solaris 9 and AR Server 5.1, some command line tool that we have use in Solaris??

Re: Advantages/Disadvantages between platforms running Remedy

2006-10-05 Thread Jarl Grøneng
On 10/5/06, Joe DeSouza [EMAIL PROTECTED] wrote: snip Another big advantage is that you are very less likely to find a file on a UNIX installation where you do not have a clue what it is there for... Try explaining the presense of all those dll files on Windows. Chances your answer to why a

Re: Advantages/Disadvantages between platforms running Remedy

2006-10-05 Thread Jarl Grøneng
discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jarl Grøneng Sent: Thursday, October 05, 2006 3:29 AM To: arslist@ARSLIST.ORG Subject: Re: Advantages/Disadvantages between platforms running Remedy On 10/5/06, Joe DeSouza [EMAIL PROTECTED] wrote: snip Another big advantage

Re: File System Plugin on 7.x

2006-10-04 Thread Jarl Grøneng
I did send an email to [EMAIL PROTECTED] 2-3 weeks ago related to your question., but has not recieved an answer yet. -- Jarl On 10/4/06, Mike Parker [EMAIL PROTECTED] wrote: Good afternoon list: Has anyone successfully implemented the File System ARDBC Plugin on a 7.0 server? I tried

Re: ARS 7.0.01 - Change Color of Vertical/Horizontal Navigation Controls?

2006-10-03 Thread Jarl Grøneng
Do BMC read the enhancement request? I still waiting for response for several request submitted several years ago. -- Jarl On 10/3/06, Heider, Stephen [EMAIL PROTECTED] wrote: I also encourage everyone to submit one... even if you are not currently using v7.0, you will likely at some time.

Re: Tips or Tricks needed for improving performance of Mid-Tier 7.0/6.3

2006-10-03 Thread Jarl Grøneng
Hi, Here is some tips. Reduce number of active links. Remove unnessary permissions on active links Remove hidden fields from the web view. Replace actiive links with filters where possible Increase memory allocated to servlet engine Do not click the flush cahce button in mid-tier configuration,

Re: New Atlanta Servlet Engine No Longer Included with 7.0.01

2006-10-02 Thread Jarl Grøneng
If I understand this document correct; an upgrade to 7.00.01 of mid.tier and there is no support for servletexec from Remedy? Another interesting direction; if you want to run the collector in SLM you need to install JBOSS. -- Jarl On 10/2/06, Heider, Stephen [EMAIL PROTECTED] wrote: There

Re: Cool Remedy Tools/Toys

2006-09-30 Thread Jarl Grøneng
XML Gateway and SSO from: http://www.javasystemsolutions.com -- Jarl On 9/29/06, Covert, Jack [EMAIL PROTECTED] wrote: ** Hi guys... I just got the magical email from the boss. The one I look forward to every year. It's budget time! For the most part this will be hell but it also gives

Re: XML format

2006-09-26 Thread Jarl Grøneng
related to passing a value in URL and return value in XML. Thanks Shibu Samuel -Original Message- From: Action Request System discussion list(ARSList) on behalf of Jarl Grøneng Sent: Mon 9/25/2006 2:11 PM To: arslist@ARSLIST.ORG Cc: Subject: Re

Re: Can Distributed Pools help ?

2006-09-22 Thread Jarl Grøneng
Here is an article on tuning DSO: http://www.bmc.com/arsystem/dht/archive/12-06-2004_B.htm -- Jarl On 9/22/06, Tarun Kumar SHARMA [EMAIL PROTECTED] wrote: Hello Radhika, Thanks for your response.In user tool where we can increase the thread count ? Currently we are using DSO on default

Re: BEST PLATFORM FOR ARS?

2006-09-22 Thread Jarl Grøneng
On 9/22/06, McKenzie, James J C-E LCMC HQISEC/L3 [EMAIL PROTECTED] wrote: One last caveat: If you ever plan on using API programs, they appear to be easier to support in a UNIX/Linux environment than in Windows. Why? -- Jarl

Re: BEST PLATFORM FOR ARS?

2006-09-22 Thread Jarl Grøneng
Maybe. I also think you got free compiler on windows, as you get compilers on UNIX you need to pay for. -- Jarl On 9/22/06, Axton [EMAIL PROTECTED] wrote: Maybe because the compilers are free? Axton Grams On 9/22/06, Jarl Grøneng [EMAIL PROTECTED] wrote: On 9/22/06, McKenzie, James J C-E

Re: Private RPC process(queue)

2006-09-21 Thread Jarl Grøneng
. Axton Grams On 9/19/06, Jarl Grøneng [EMAIL PROTECTED] wrote: What is the purpose configuring private RPC process(queue)? If you direct all api calls into 390620 and 390635 (fast and list), and let them handle all request with: first come, first serve. With a private process you still have

Re: Suspected Spam: Private RPC process(queue)

2006-09-21 Thread Jarl Grøneng
-Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Jarl Grøneng Sent: Wednesday, September 20, 2006 1:44 AM To: arslist@ARSLIST.ORG Subject: Re: Suspected Spam: Private RPC process(queue) Yes, if this is the default setup of DSO: DSO

Re: Private RPC process(queue)

2006-09-20 Thread Jarl Grøneng
On 9/20/06, Carey Matthew Black [EMAIL PROTECTED] wrote: Jarl, I think the flaw lies in this part of your statement: With a private process you still have to wait for the database to complete its operations Sure if your RDBMS is to busy to talk to any of it's clients then ARS is dead in

Private RPC process(queue)

2006-09-19 Thread Jarl Grøneng
What is the purpose configuring private RPC process(queue)? If you direct all api calls into 390620 and 390635 (fast and list), and let them handle all request with: first come, first serve. With a private process you still have to wait for the database to complete its operations, and with a

Re: Mid-Tier 7.0 Installation Problem

2006-09-15 Thread Jarl Grøneng
SunOS != Solaris The operating system is SunOS, and Solaris is the package with operating system plus windowing system plus extra software Ie: Solaris 2.0 contain SunOS 5.0, Solaris 10 contain SunOS 5.10 -- Jarl On 9/14/06, Rick cook [EMAIL PROTECTED] wrote: ** I figured as much, since

Re: Alternatives To Remedy For Consuming A Web Service

2006-09-13 Thread Jarl Grøneng
I got this information from one of the script plugin developers a couple of years ago: --- During ARPluginInitialization() we create and initialize the JVM, which is a one time thing. I.e., there is only one embedded JVM - not one for each thread. Creating a native thread handle

Re: Mid-Tier 7.0 Installation Problem

2006-09-13 Thread Jarl Grøneng
You probably need to change the install script to reflect version 1.5, had to do the same with version 1.4. -- Jarl On 9/13/06, Pam Hollis [EMAIL PROTECTED] wrote: That is what I thought - and I am using that directory usr/lib/jvm - but it keeps telling me a non-supported version is installed

Re: OT: Remedy Log Files - Reset Pointer

2006-09-12 Thread Jarl Grøneng
One solution is to let AR Ssystem write to a new logfile each day. I did that when I wrote a log-rotate toll into AR System. -- Jarl On 9/12/06, Heider, Stephen [EMAIL PROTECTED] wrote: List, I just wrote a program that imports the ARS log files (actually, any text file) into a form. It

Re: Alternatives To Remedy For Consuming A Web Service

2006-09-11 Thread Jarl Grøneng
What is a Remedy JVM? -- Jarl On 9/11/06, Munoz, Alvaro [EMAIL PROTECTED] wrote: Hi All, Just wondering if is it possible to run a Java code within the Remedy JVM when executing it from an Active Link Run Process (The code is run in the server @@:)? Regards, Alvaro -Original

Re: CMDB 2.0 implentation

2006-09-11 Thread Jarl Grøneng
depends on your organization? We are just trying to get an idea of some of them right now. Jarl Grøneng [EMAIL PROTECTED] 9/8/2006 12:45 AM I highly recomend attending a traing class I'm on my last day in attending CMDB 2.0: Implementation Best Practices. -- Jarl On 9/7/06, Den Fong [EMAIL

Re: Alternatives To Remedy For Consuming A Web Service

2006-09-11 Thread Jarl Grøneng
I know, but I wonder was a Remedy JVM was. -- Jarl On 9/11/06, Steinberg, Bruce W [EMAIL PROTECTED] wrote: ** Jarl, Java Virtual Machine. Bruce From: Action Request System discussion list(ARSList) on behalf of Jarl Grøneng Sent: Mon 9/11/2006 7:27 AM

Re: CMDB 2.0 implentation

2006-09-08 Thread Jarl Grøneng
I highly recomend attending a traing class I'm on my last day in attending CMDB 2.0: Implementation Best Practices. -- Jarl On 9/7/06, Den Fong [EMAIL PROTECTED] wrote: ** Hi I have just installed CMDB 2.0, and going through the documentation. However it doesn't have much on next steps, ie

Re: Avoid opening the same request-id twice

2006-09-08 Thread Jarl Grøneng
Maybe can use a record locking mechanism like this: http://www.rrr.se/sv/products/2.html#rrrlock -- Jarl On 9/7/06, [EMAIL PROTECTED] [EMAIL PROTECTED] wrote: Hi, anyone tried this successfully, to prevent user X from opening the same request-id twice? Use Global fields ..? Give an

Re: Alternatives To Remedy For Consuming A Web Service

2006-09-08 Thread Jarl Grøneng
Community Downloads has an example using a filter plugin. Search for rugwebservice.cpp Or of you familiar with Perl, you may get it running with the Perl ARFilter plugin, and using a SOAP module in Perl -- Jarl On 9/8/06, Clements, Paul [EMAIL PROTECTED] wrote: ** Hi, I am currently

Re: Question: Web Services long responce time

2006-08-31 Thread Jarl Grøneng
I suspect this is bacuse of a firewall setting. Try to enable mid-tier logging (web service), and then activate the web service. -- Jarl On Thu, 31 Aug 2006 08:58:53 +0200, Lindberg Josefin [EMAIL PROTECTED] wrote: Hi, I have problem with our Web Services. When it has not been activated

Re: Problem with CMDBdriver and other driver program

2006-08-31 Thread Jarl Grøneng
Open error message guide, and you will get a better explanation of the error messages you recieve. Error 161 is likely because you forgot to run the Init command after you provided username, server and password. -- Jarl On Thu, 31 Aug 2006 11:35:03 -0230, Dawe, Byron [EMAIL PROTECTED]

Re: ITSM 7 Implementation Workshop RSMG-ITIW-0700

2006-08-31 Thread Jarl Grøneng
Does not hope that, as I gonna attend this class in Stockholm end of september. - Jarl On 8/31/06, Timothy Powell [EMAIL PROTECTED] wrote: I heard a rumor that the class was pulled by BMC/Remedy Education due to poor feedback from previous attendees. The rumor also has it that the class is

Re: Mid-Tier 6.03 on Remedy 5.1 (ARERR [329] Invalid password for an existing user)

2006-08-24 Thread Jarl Grøneng
Go to Admin tool, Server information, Connection settings and re-enter the Mid-Tier Administration Password. Then go to Mid-Tier config page, AR Server Settings, select your server, click Edit and enter the same password in the Admin Password field. These passwords must match otherwise you will

Re: EMP: Senior Remedy Developer available

2006-08-24 Thread Jarl Grøneng
Pft. Who does not got a MVP? :-) -- Jarl On 8/24/06, patrick zandi [EMAIL PROTECTED] wrote: Anyone Who does not take up Rick in there Organization and can is Foolish.. He is Awesome / and Faithful / Consistant / and a Flat Hard Worker. He is even a MVP on the ARSList ! On 8/23/06, Rick

Re: PERFORM-ACTION-OPEN-URL new from User Tool - NOT ?

2006-08-24 Thread Jarl Grøneng
Or this: rundll32.exe url.dll,FileProtocolHandler http://www.google.com Maybe this also works: start http://www.google.com -- Jarl On 8/24/06, patrick zandi [EMAIL PROTECTED] wrote: Try this %programfiles%\internet explorer\iexplore.exe http:\\www.google.com On 8/24/06, Steve Brown [EMAIL

Re: ITSM Implementation Workshop

2006-08-22 Thread Jarl Grøneng
The objects i listed was related to admin class 2, prerequisites to attend the ITSM class. But an email to the education coordinator fixed the problem. -- Jarl On 8/21/06, Chris Rom [EMAIL PROTECTED] wrote: Are you talking about 'BMC Remedy ITSM 7.x: Implementation Workshop'

Re: ardbc plug-in

2006-08-21 Thread Jarl Grøneng
Go to Community Downloads, search for getemployeedata. Here you find an example retrieving data from Oracle database, Or you can buy a solutuon here: http://www.buoyantsolutions.net/oracle_link.htm - Jarl On 8/21/06, Javier blasco Bernáldez [EMAIL PROTECTED] wrote: Hello everybody, In order

ITSM Implementation Workshop

2006-08-18 Thread Jarl Grøneng
I did register for this course, but it was canceled by Remedy because I does not have 7.x admin course 1 and 2! It quite fun if you read the Course Objectives: Manage access control and AR System licenses. Perform common administrative tasks using the BMC Remedy AR System Administration

Re: ITSM Implementation Workshop

2006-08-18 Thread Jarl Grøneng
Yes, I definitly will do! Monday morning! -- Jarl On 8/18/06, [EMAIL PROTECTED] [EMAIL PROTECTED] wrote: Jarl, I know of someone who had the same issue, but a call to Remedy fixed it real quick. Scott Parrish IT Prophets Original Message: - From: Jarl Grøneng [EMAIL PROTECTED

Re: Documentum and Remedy...

2006-08-07 Thread Jarl Grøneng
Misi, Would not the new api call, ARSetImpersonatedUser, give you the user acessing the plugin? -- Jarl On 8/7/06, Misi Mladoniczky [EMAIL PROTECTED] wrote: Hi Alexander, I created a Vendor Plugin (ARDBC) to Documentum. It only handled searches, as this was the requirement. In other words

Re: Documentum and Remedy...

2006-08-07 Thread Jarl Grøneng
In arplugin.h there are three new api-calls, does not seems to be documented - /* These api calls can be invoked only from a plugin. */ EXTERN_FUNCTION (int ARSetUserNameSource, ( ARControlStruct*, /* IN; control struct */

Re: Monitors / Remedy / Displays.

2006-08-07 Thread Jarl Grøneng
You should definitly go for 90 LCD's, you then got more errors on your screen. -- Jarl On 8/7/06, patrick zandi [EMAIL PROTECTED] wrote: Sorry Wrong Subject prieviousely. On 8/7/06, patrick zandi [EMAIL PROTECTED] wrote: Quick Question for those on the list. I have a manager who wants a 4

Re: Remedy and BLOB data

2006-07-31 Thread Jarl Grøneng
I guess you already sent this as an enhancment request? -- Jarl On 7/31/06, Heider, Stephen [EMAIL PROTECTED] wrote: ** My $0.02. I think it would be great if BMC used the ubiquitous zip format to compress attachments. This would provide a couple advantages: 1. Directly accessible to

Re: notify via SMS mobile phone messages

2006-07-25 Thread Jarl Grøneng
We ars using a SOAP interface. The EJB behind, connect to the SMS gateway direct. -- Jarl On 7/25/06, Nall, Roger [EMAIL PROTECTED] wrote: ** We only use email to a SMS address. I do not know of another way. Roger A. Nall OSSNMS Sr. Remedy Administrator/Developer T-Mobile USA Desk:

Re: Oracle Analyze

2006-07-22 Thread Jarl Grøneng
This article explains what likely happend: http://asktom.oracle.com/pls/ask/f?p=4950:8:7550689886422531643::NO::F4950_P8_DISPLAYID,F4950_P8_CRITERIA:6601312252730 -- Jarl On 7/22/06, Rick Cook [EMAIL PROTECTED] wrote: Ask your DBA what the Analyze function did. I wonder if it reset some

Re: OT: Open Source Remedy API Utility

2006-07-19 Thread Jarl Grøneng
Looks great! But I do not agree with this statement: ...and the Remedy Web Service support is extremely limited. At least there is XSD support in AR System and there is support for parent-child relationship in web services. -- Jarl On 7/18/06, Ben Christenson [EMAIL PROTECTED] wrote: ** Hello

Re: ARS API - Java: Proxy.ARDeleteMenu(ARServerUser context, NameID mnu) function

2006-07-18 Thread Jarl Grøneng
Do you get the same error when using the Driver program? -- Jarl On 7/18/06, George Barsan [EMAIL PROTECTED] wrote: Hello list, I lost a few hours troubleshooting a problem caused by the method ARDeleteMenu which doesn't seem to work. Although the context is correctly initialized and works

Re: help With API

2006-07-08 Thread Jarl Grøneng
Matt, XMLGateway do this, ie: not form aware. http://www.javasystemsolutions.com/index.php -- Jarl On 7/7/06, Carey Matthew Black [EMAIL PROTECTED] wrote: Dan, Why a general WS client to do ARS Submit, Modify, Delete?: Because a general purpose Web Service for Remedy API to create,

Re: Reg Web Service plugin error

2006-05-13 Thread Jarl Grøneng
My $0.02: This is likely because the server can not access the web service. Also turn on plugin-logging. -- Jarl On 5/12/06, parikshit saxena [EMAIL PROTECTED] wrote: ** Hi List I need some help on Web Services Plugin While using the web services, I am getting the following error on

Re: ARERR 329 Message

2006-04-24 Thread Jarl Grøneng
You can add an entry in the form AR System Message Catalog, and then change the message to whatever you like. We use Login failed, check you loginname and/or password But you still get the 329 error message number. -- Jarl On 4/25/06, strauss [EMAIL PROTECTED] wrote: Some of our security

Re: Sneaking Values into Mid-Tier URL

2006-04-19 Thread Jarl Grøneng
This may give you a starting point: http://www.remedy.com/customers/dht/archive/07-05-2005_C.htm -- Jarl On 4/19/06, Jerry Niman [EMAIL PROTECTED] wrote: Is there a way to inject a value into a URL for a mid-tier form that can subsequently be extracted by workflow when the form displays?

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