Re: Error 106 - No entry for statistical operation

2017-09-29 Thread Jason Bess
Hi Kaur, Did you ever find out what this was? We're seeing the same thing. The error generates, but no errors in the logs. Thanks Jason On Friday, June 16, 2017 at 3:49:45 PM UTC-5, Kaur wrote: > Hello All, > > We're getting ARERR 106 - No entry is specified for this statistical >

Has anyone mapped an operating company to Public?

2017-09-13 Thread Jason Bess
Hi all, I'm working in a multi-tenant environment and have a need to create some CI's that should be visible to all companies. So I created an Enterprise operating company and changed the CTM:SYS-Access Permission Grps record to map the Enterprise company to Public (0). So far testing is

STRSTR carriage return not working in Mid-Tier

2014-06-25 Thread Jason Bess
Is it possible to parse a character field by carriage return from the mid-tier? The following set field is fine on the user tool, but returns -1 from the web. STRSTR($CI List$, ) We're using ARS/Mid-Tier 7.6.04. I tried adding LTRIM as mentioned in another post. Also tried using a service

Re: STRSTR carriage return not working in Mid-Tier

2014-06-25 Thread Jason Bess
Looks like the Mid-Tier was removing the carriage returns. Changed the field to Rich Text and updated the code. STRSTR($CI List$, br) On Wednesday, June 25, 2014 4:09:21 PM UTC-5, Jason Bess wrote: ** Is it possible to parse a character field by carriage return from the mid-tier

Re: Mathematical Calculations

2014-03-29 Thread Jason Bess
You can do this with a set fields action, but you need to use a number field type. Decimal, integer, or real fields. If the number is in a character field, you'll first need to set it to a number field before doing your calculation. Y = $A$ + $B$ Thank you Jason L Bess, MCSE/RSP/ITILv3 BMC

Re: Why does the ARS Service take so long to start?

2014-02-19 Thread Jason Bess
I recently had a client experiencing ~15-20 minute startup times for each server. Turned out to be an issue with McAfee. The On Access scan was trying (unsuccessfully) to scan each plugin dll as it was loaded. Causing the system to hang until McAfee timed out. Stopping McAfee while starting

Re: Add Search Task to landing Console Application List

2014-02-14 Thread Jason Bess
As a workaround until you add the task form or an active link guide to the list of entry points, there is an OOTB link. It's on Foundation Overview Console, there is a search for tickets button on the right side. It opens a dialog with a list of ticket types, choose Task to open the task form in

Re: How to start incident/change number from specific sequance

2014-02-13 Thread Jason Bess
You need to update the NextId for HPD:CFG Ticket Num Generator and CHG:CFG Ticket Num Generator. update arschema set nextId=16000 where name='CHG:CFG Ticket Num Generator' Jason L Bess, MCSE/RSP/ITILv3 BMC Remedy ITSM Consultant On Thursday, February 13, 2014 7:01:41 AM UTC-5, Hany

Re: How to start incident/change number from specific sequance

2014-02-13 Thread Jason Bess
And if your Next ID Chunk size is greater than 1 in the Server Information form, you'll also need to restart ARS for the change to take effect. Jason L Bess, MCSE/RSP/ITILv3 BMC Remedy ITSM Consultant You need to update the NextId for HPD:CFG Ticket Num Generator and CHG:CFG Ticket Num

Re: Custom Notifications

2014-02-13 Thread Jason Bess
Normalization job status is stored in NE:JobRun. Jason L Bess, MCSE/RSP/ITILv3 BMC Remedy ITSM Consultant On Monday, February 10, 2014 4:19:54 PM UTC-5, Simon Ellis wrote: Haven't looked to far into this as yet, thought i'd ask if it was feasible before plodding into it Wondering

Re: Remedy login ID in People record

2012-12-12 Thread Jason Bess
You can also use the Data Management Wizard to change the login ID. Application Administration Console Custom Configuration tab Foundation Data Management Data Wizard 1. Update target values 2. Login ID This will update the login id and all OOTB references on the supporting forms. It'll

Re: More Notification Questions

2012-11-21 Thread Jason Bess
Create an active link to setup your message in one or two of the unused z1D CharXX fields and add it to the Push field action to HPD:WorkLog. Add a filter notification action on HPD:WorkLog when z1D CharXX isn't NULL. Jason

Re: Reported Source

2012-10-22 Thread Jason Bess
That field is on many more forms. Here's a SQL statement you can use to find them all based on the field ID. If you're using overlays, you'll need to create overlays for the join forms and the views the field is on. select arschema.name, field.fieldId, field.FieldName from field left outer

Re: Need confirmation that ARS 7.5 will run on Windows 2003 x64

2010-05-24 Thread Jason Bess
I added the -t option but didn't see any additional log files. Not sure what you mean by a core file. On Thu, 20 May 2010 17:17:22 +0100, Danny Kellett danny.kell...@strategicworkflow.com wrote: If you put -t in the armonitor.conf after the arserver then it creates a startup log in the bin

Re: Need confirmation that ARS 7.5 will run on Windows 2003 x64

2010-05-20 Thread Jason Bess
We're using 32bit Java. The only entry that shows in the Windows events logs is an Application event for armonitor. 0 : AR System server terminated -- fatal error encountered (ARNOTE 21) : The Server process terminated.

Need confirmation that ARS 7.5 will run on Windows 2003 x64

2010-05-19 Thread Jason Bess
If anybody has run into this problem and knows how to fix it, that would be awesome. At the very least, what additional steps did you have to do to install ARS on a 64bit system? Environment App Server - Windows 2003 64bit - hardened by security team DB Server - Windows 2003 64bit with MS SQL

Re: Contact vs Customer

2010-02-06 Thread Jason Bess
Customer is the person that requires service. The contact is used if an alternate person should be contacted. Example: An executive has an issue. The executive is the customer. If the exec has an assistant or secretary, the assistant is the contact. This allows support personnel to know the

Re: Change Request Permissions issue

2010-01-14 Thread Jason Bess
Also check the support group on the requester tab. If the user manually entered a support group that he's not a member of, he'll loose write access. Jason Sent from my iPhone On Jan 14, 2010, at 9:20 AM, Frank Caruso caruso.fr...@gmail.com wrote: ** Does the user have General Access

Re: very interesting issue

2009-07-24 Thread Jason Bess
Try to match up the file creation time with the backup schedule for each DB. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of manoj jain Sent: Friday, July 24, 2009 6:41 PM To: arslist@ARSLIST.ORG Subject: very interesting issue ** Hi

Re: Incoming email that generates record needs escape character?

2008-02-22 Thread Jason Bess
Have you tried enclosing the string in brackets? [$$..$$] It's used to identify multiple lines of data but may cause the system to ignore the symbols causing the problem. Summary !8! : [$$Modify FIXNDAOTHERCD7 program to bypass ND-OTHER-CD-7 field 90 and change Field if 4 to 0$$]

Re: MidTier 6.3 Header Question

2007-08-03 Thread Jason Bess
Teresa, It's very simple. Go to the mid-tier install directory and look for the folder called shared. Inside is a file called login.jsp. Open it in word pad and search for Remedy Mid Tier 6.3 It's a plain text file. Just replace those words with any title you want. I suggest making a copy of