I recently had a client experiencing ~15-20 minute startup times for each server. Turned out to be an issue with McAfee. The On Access scan was trying (unsuccessfully) to scan each plugin dll as it was loaded. Causing the system to hang until McAfee timed out. Stopping McAfee while starting ARS reduced the start time to 3 minutes.
Jason L Bess, MCSE/RSP/ITILv3 BMC Remedy ITSM Consultant On Wednesday, February 19, 2014 10:18:48 AM UTC-5, Pierson, Shawn wrote: > > ** > > You bring up a good point. From what I’ve seen the CPU and RAM are never > too high even when starting up, and the database connection should actually > be a decent connection (both servers are on the same switch, which I can > tell thanks to ADDM) but I’d think that probably is one of the limiting > factors of startup. My suspicion is that BMC’s increasing reliance on > plugins, which seem to be black boxes that are hard to gain visibility > into, is a major factor as well. > > > > It would be an interesting test to have two pieces of the same hardware > with AR System installed, one with the full ITSM, another without ITSM (but > for charity include the supporting AR System modules like Approval that > normally aren’t used in fully custom shops) but with an equal number of > forms, groups, and users, and time the startup times of both. > > > > Thanks, > > > > *Shawn Pierson * > > Remedy Developer | Energy Transfer > > > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
