Remedy 6 - Distributed Pools

Hi List, The DSO 6.3 Admin manual p80 states: Using distributed pools is optional. If you do use distributed pools, however, you must create on both source and target servers, and source and target forms. Just want to ask, if a pool is in source server and not in target server, and there are

Re: Remedy 6.3 - DSO Process always stopping

between servers. Doug -- Doug Blair Sent from my iPhone4, typographic errors likely +1-224-558-5462 On Sep 26, 2010, at 8:23 PM, Kaye Bernales kristine.berna...@macquarie.com wrote: ** Hi List, We are running on AR System 6.3 (Solaris - Sybase). We've

Remedy 6.3 - DSO Process always stopping

Hi List, We are running on AR System 6.3 (Solaris - Sybase). We've recently been having problems with DSO process. The DSO queue grew up to more than 200k records and process seems to always die. AR Monitor doesn't seem to be restarting it. The process slowed down and we got to a point where

Will Remedy7.5 provide RSS feeds?

Hi List, Will Remedy7 be providing RSS feeds that web apps can connect/consume? So that when new Incidents or Change Requests are made, details are uploaded to this global public feed. It could possibly be faster than doing a query against the db for current / open incidents/changes? AR

Question on Config Management and Change Management

Hi List, When raising a Change Request against a CI with a Blackout Schedule where the CR scheduled start and end dates fall within the Blackout period there is no indication that the CI has a Blackout Schedule during that time. Is the app meant to indicate that the CI has the Blackout period

Is there a way to restrict access to web services?

Hi List, Is there a way to restrict access to web services so that users would need to ask administrators before they could consume already built web services? We'd like to restrict it for specific web services (i.e. web service 1 has a set of users accessing it and web service 2 may have

AR System 7.5 and RHEL

Hi List, Just want to ask if you know any implementations of AR System 7.5 (with ITSM and CMDB) running on RHEL 5? RHEL 5 is compatible with AR System as seen in the matrix but we just want to know if there are already functional systems running on the same settings. Any known issues?

Re: Related workflows in 7.5?

Thanks everyone! Kristine Marie (Kaye) Bernales Information Technology Group - Infrastructure Technology Services From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Brock, Anne Sent: Tuesday, 16 March 2010 12:31 AM

Related workflows in 7.5?

Hi All, Just browsing through Remedy's new Developer Studio. Was wondering where the Related workflows can be found now.. (in 6, we just choose a field then Properties, there's a tab for Related Workflows)... Is this still available in 7.5? Thanks! Kaye NOTICE The information contained in

Does Remedy 7.5 support foreign characters?

Hi List, Just want to ask if Remedy 7.5 would be able to support foreign characters (i.e. Japanese, Chinese, Korean, etc). Thanks! Kaye NOTICE The information contained in this email is confidential. If you are not the intended recipient, you must not disclose or use the information in this

.NET API for Remedy 7.5

Hi List, Just want to ask if there's a .NET API available for Remedy 7.5... Thanks! Kaye NOTICE The information contained in this email is confidential. If you are not the intended recipient, you must not disclose or use the information in this email in any way. If you received it in

Some Remedy 7.5 questions :)

Hi List, We are in the process of planning an upgrade to 7.5. There are some things I need your help on :) 1. Is there anyway to integrate Remedy 7.5 with Control-M? If yes, are there any BMC customers that has this running in their production environment? (For example, if a Change or

Re: Some Remedy 7.5 questions :)

Thanks! Not yet.. but we might consider them.. :) From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of patrick zandi Sent: Wednesday, 16 December 2009 9:26 AM To: arslist@ARSLIST.ORG Subject: Re: Some Remedy 7.5

How to restrict wildcard searches?

Hi List, How do you restrict wildcard searches on large forms such as Help Desk? Any help would be appreciated! Thanks! Kaye NOTICE The information contained in this email is confidential. If you are not the intended recipient, you must not disclose or use the information in this email

How to verify if apache and tomcat are running?

mailto:kristine.berna...@macquarie.com Hi List, We just finished installing mid-tier 7.5 (Used patch 2). We are trying to load the test page as described in doc. but we got the error 503 Service Temporarily Unavailable. Service Temporarily Unavailable The server is temporarily unable to

Re: Installing Remedy 7.5 - Issues

versions are not supported. Sybase : 64-bit Sybase 12.5.3 Mark From: Action Request System discussion list(ARSList) [arsl...@arslist.org] On Behalf Of Kaye Bernales [kristine.berna...@macquarie.com] Sent: 06 July 2009 04:35 To: arslist@ARSLIST.ORG Subject: Installing

Re: Installing Remedy 7.5 - Issues

...@arslist.org] On Behalf Of Kaye Bernales [kristine.berna...@macquarie.com] Sent: 06 July 2009 07:17 To: arslist@ARSLIST.ORG Subject: Re: Installing Remedy 7.5 - Issues Meaning we can have server db as 15 and client as 12.5? Or should they be the same? Thanks! -Original Message- From: Action

Re: Installing Remedy 7.5 - Issues

From: Action Request System discussion list(ARSList) [arsl...@arslist.org] On Behalf Of Kaye Bernales [kristine.berna...@macquarie.com] Sent: 06 July 2009 07:17 To: arslist@ARSLIST.ORG Subject: Re: Installing Remedy 7.5 - Issues Meaning we can have server db as 15 and client as 12.5

Re: Problem installing xwindows for 7.5 installation

-windows session started? Regards Robert From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Kaye Bernales Sent: 30 June 2009 09:39 To: arslist@ARSLIST.ORG Subject: Problem installing xwindows for 7.5 installation ** Hi List, Has anyone

Installing Remedy 7.5 - Issues

Hi List, We're trying to install Remedy 7.5 on a test server (Unix - Solaris) with Sybase database (on another server) - Sybase server installed was 15.0. When asked for the database client home path, we got a message saying it can't find the lib directory. It is somehow looking for a 12_5

Problem installing xwindows for 7.5 installation

Hi List, Has anyone tried installing xwindows for the 7.5 installation? We're running on a Unix (solaris) platform. We can't seem to set the DISPLAY variable properly so when we run xwindows installer, we're getting errors. Error: Invocation of this Java Application has caused

how to import into currency fields?

Hi, We are trying to update asset records and one of the fields we need to import value into is a currency field. We are using Remedy import tool and have tried to import with values: 0.00, 0, 0.00 AUD to no avail...We are always getting error that the imported value is not a correct value for

how to set Qualification in web services

Hi, I would like to know how to use LIKE condition for Qualification in Web service. Am aware that for an input parameter we need something like: 'Category' =XPATH(/ROOT/Category) What if I want the relation to be LIKE %Category input parameter% instead of =? Thanks! kaye NOTICE The

How to change field access on specific Change status?

Hi, We have an Outlook to Remedy interface built that enables Help Desk ticket creation through emails sent to the server. We tried to implement the same on Change Requests. However, upon initial run, we saw that some fields are not accessible at creation time... (we're trying to create Change

What is the best platform to run Remedy 7.5 in?

Hi, When downloading from the BMC site, a list of platforms are available: Microsoft Windows/NT, AIX, HP-UX, HP-UX Itanium, Linux, Solaris. Which among these is the best platform to run Remedy 7.5 in? Any advantages of one platform over the other? Also would any have limitations for eventual

Question on Email notification upon closure of tickets

Hi List, We are thinking of enabling email notification upon closure of every Help Desk ticket. We'd like to send it to the requester with a sort of customer survey attached - voting buttons probably on whether they were satisfied with the service or not. I am aware of Notify action but would

Re: Help on Business Hours computation

Of Shafqat Ayaz Sent: Monday, 27 April 2009 1:23 PM To: arslist@ARSLIST.ORG Subject: Re: Help on Business Hours computation of the top of my head how about using an Active Link instead of a filter. that should use the client time rather than server time. shafqat --- On Mon, 4/27/09, Kaye Bernales

Help on Business Hours computation

Hi List, How are business hours computed? If I have a business time workday configured with offset value, and we enter time on client side, it gets converted to server side time. What if I want server time to be converted to client time? Any ideas on how to go about that? Scenario is this:

question on Application-Bus-Time-Add

Hi, I would like to ask a question regarding Application-Bus-Time-Add command in Remedy 6.3. If I use it in Set fields and use $PROCESS$ Application-Bus-Time-Add $CurrentTime$ 1 1 $Holiday Tag$ $Workday Tag$. If I have proper holiday and workday tags configured (workday tag with offset -7),