Re: Open JDK ok for ARS 7.5, instead of Sun JDK???

2010-05-07 Thread Murnane, Phil
Rabi: Yes, I've had a Centos 5.4 VM with OpenJava 1.6, and it ran ARS with ITSM 7 with no problems. I don't remember specific patch numbers off the top of my head, but they were latest as of about 6 months ago. HTH, --Phil -Original Message- From: Action Request System discussion

Re: Q:License Policy Change?

2010-05-05 Thread Murnane, Phil
Craig: This is the first I've heard of this. Is your account rep a newbie? If so, I'd suspect an education defect. Or looking at the situation logically, if this were their policy, then why would BMC grant any license that had no expiration date? Surely they would require us to enter a new

Re: On Window Loaded active link doesn't see field values???

2010-04-27 Thread Murnane, Phil
All: Okay, bear with me here because I'm digging _way_ back in my brain. I recall that the interactions between the user's Set Defaults preferences, the Window Open/Loaded firing conditions, and field values were causing our project team some trouble back in the late '90s. One of Remedy's

Re: Extracting digits from a character field

2010-04-14 Thread Murnane, Phil
Atul: Being an old-fashioned kind of guy, I'd loop through the source field one character at a time, and if a character is a digit, then append it to a temporary field. When you reach the end of the source field, your temporary field will contain all the digits. Maybe best built as a Filter

Re: List of workflow objects that...

2010-04-02 Thread Murnane, Phil
Joe: What application, version, and patch level are you running? Thanks, --Phil From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Joe DeSouza Sent: Thursday, April 01, 2010 22:06 To: arslist@ARSLIST.ORG Subject: List of workflow objects that... **

Re: Is there an extract file that can be produced from Remedy that will list FIELD / ID per form? :

2010-03-10 Thread Murnane, Phil
Howard: There's http://arinside.org/ . I've also hooked up MS Access/Excel to the underlying database via ODBC and created various joins and queries for seeing such stuff. HTH, --Phil From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Howard

Re: Need to export 12,000,000 or so records...

2009-11-13 Thread Murnane, Phil
William: I’ve used the same basic approach Derek describes with good success in the past. It works well to manage the server-side load because all data routes through a single client. The only caution I’d throw out is that you can expect a few of the records being exported (1% in my

Re: Q: Process Timeout Limit v7x

2009-11-09 Thread Murnane, Phil
Craig: I've seen long processes lock up threads in the AR Server, creating bottlenecks for other Remedy users. Is this need anything that could be re-architected into something like this: Process 1: Gather Required Data into temporary file - do not wait for process to complete Process 2:

JOBS: Mid-Level and Senior-Level Remedy ITSM Consultants

2009-10-27 Thread Murnane, Phil
Windward IT Solutions is a premier operational management consulting and systems engineering firm that has helped over 200 corporations and government agencies move in the right direction since 1997. Windward is a private company headquartered in Herndon, Virginia and has staff and offices

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