Issue after Refresh Interval update

Hi! Someone has seen this behaviour? 1) set some search criteria directly in Incident's form like status=Assigned to Any Group, perform search. 2) Set refresh interval to 1 minute 3) Wait for refresh, if the selected incident moves to other status where not meet the search criteria the

asset2CMDB

Hi, I know exists cmdb2asset tools, but there is an inverse one? Here is the issue, I hope anyone can give me any idea or suggestion. The BMC.CORE:BMC_ComputerSystem and BMC.CORE:BMC_ComputerSystem_ forms do not exists in the server, I trying to discovery how that happens, but also I need to

Re: Drift Management Job Fails - Plugin Server Terminated

Hi, what other products and version are you using? Do you install patches? Peter 2010/3/9 Vivek Sanckar N viveksanc...@gmail.com: first ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers

Re: Book on Remedy...

no longer printed, just PDFs, the last book I had was version 5.x. you can find them in BMC Support Store.. jejeje, Friday's humor On 3/30/12, Roger Justice rjust2...@aol.com wrote: There was a Remedy developer book that I saw at Barnes and Noble when I first got involved with ARS Release 4.

Re: ADDM

wrong forum, this one is about Remedy, I suggest to go bmc communities. Peter On 3/30/12, SUBSCRIBE arslist Judy C. Dowell jdow...@wakehealth.edu wrote: Hi, I'm totally new to ADDM and have been requested to run a report to find instances of a product called pointsec. I've been asked to

Re: FTS Plugin issues in 7.6.04

Check this pdf Provides information about performance degradation caused by keeping FTS Indexing and Escalations during upgrade http://documents.bmc.com/supportu/documents/18/37/211837/211837.pdf Peter On Mon, Mar 19, 2012 at 11:06 PM, strauss stra...@unt.edu wrote: Last night (and very early

Re: Atrium 7.6.04 SP1

Hi, can you share how was solved? Thanks you On Thu, Jul 28, 2011 at 10:31 PM, Brett Azzopardi brett.azzopa...@planwell.net wrote: ATTN: Rick Cook Hi Rick, I am having issues with BMC support associating my issue to the similar if not replicated problem that you had. Can I please ask for

Re: BMC_GLOBAL_DEFAULT_SRVC CI

Same for Problem or SLM Service field, the menu qualification do not filter only the CI-Asset related to the current company.. I suggest to change the menus attached to the Service Field.. On Tue, Mar 13, 2012 at 6:47 AM, Tauf Chowdhury taufc...@gmail.com wrote: I'm pretty sure it's tied to

Release Management Approval's Notifications..

Hi, somebody is using Approvals for Release? Do you get the email notifications.? I had check all what BMC's Knowledge article KA316048 suggest, all is active all is there, the only miss I see is that the tag for the notification message that is in AP:Notification form named:

Home Page Entry point, ITSM 7.6.04

Hi everybody. Does anyone tried to chance the Web applications list's values? I found in version 7.6.04 the traditional Entry Points dont match with the names in the applications list, and there are also the New and Search values. How to change it? Does it take the values from

Safeguard mismatch ars7.5

Hi, I hope someone can help about this issue. You know the history, nobody make documentation, nobody make backups, and when people gone all problems appear. I arrive and first thing to document and keep Remedy working. We have three tiers app/db/web. But that doesn’t end there; we need to

Re: CMDB upgrade to 7.6 failure, please help

How do you do to fix the error with Product Catalog part? I face a similar issue, then I open a ticket with BMC Support. The solution was run the CMDB installer in pause mode and modifying some scripts to increase time waiting when running cmdbdriver... Peter On Tue, Jun 1, 2010 at 9:26 AM,

CMDB 7.5 and ITSM 7.6?

Hi, we are planning to upgrade from ARS 7.0.x and CMDB 2.0.1 to 7.5 versions. Now I found is available ITSM 7.6. I also have SIM/BEM solution and I read the current version (7.3) only works with CMDB 7.5. The question is Can I have CMDB 7.5 with ITSm 7.6 or is needed to upgrade both. Thanks

Re: SRM

Yes It works with ITSM 6. You can find the PDF in SRM support area with this name: (White Paper) Covers the installation and configuration of SRM 2.1.00 and its integration with the Help Desk 6.0 and Change Management 6.0 applications. PCr On Fri, Oct 16, 2009 at 12:43 PM, John Sundberg

New BMC release. ITSM SRM 7.6

Hi, I just enter documentation area in BMC support, and I found yesterday was release ITSM 7.6 SRM 7.6 BMC has not sent the Announcement emails, so I want to let you know. Peter ___ UNSUBSCRIBE or access ARSlist

Re: Who is using SRM?

One customer go live 7 months ago. Each month they create 1,600 new requests, in a Catalog of 80 services. Peter. On Tue, Apr 21, 2009 at 10:36 AM, Pierson, Shawn shawn.pier...@sug.comwrote: ** Good morning, This should be a rather simple question. How many of you are using BMC’s SRM

Re: Cannot see some fields from Active Directory

Also if you know the exact name of the field in the AD you want to show you can create it with that name. Peter. On Tue, Feb 24, 2009 at 7:10 AM, Joe DeSouza joe_rem...@yahoo.com wrote: ** Vinit, Right click on the Vendor form when opened from the Admin tool, and the topmost option 'Fields

Re: SRM 2.2 Warning

You user exists in CTM:People form ? Peter On Wed, Nov 5, 2008 at 3:38 PM, Sree Vyas [EMAIL PROTECTED] wrote: ** Hello List, Did anyone faced this warning while opning Request entry console in Service Request Managemant. Logged in user not recognized. Contact your Service Request

JAVA: There was an error trying to initialize the HPI library.

Hi list, does anybody see this error before? There was an error trying to initialize the HPI library. Please check your installation, HotSpot does not work correctly when installed in the JDK 1.2 Solaris Production Release, or with any JDK 1.1.x release. Java 1.5. on Solaris 10 This error

Re: Task templates used with incident mgmt.

It is a optional Add-on, the patch number is 9002, you must download it from Patch Downloads area under Incident Management product. PCr On Thu, Aug 21, 2008 at 3:27 PM, sivarama velicheti [EMAIL PROTECTED]wrote: ** Hi Group, I have a question. How can I add a task template for an

ARS 5.1.2 patch 1484 o later install software

Hi List. I see a lot of us, migrating from 5.1.2 to 7.1. I want to ask someone to share AR Server installation software for 5.1.2.patch 1484 or later for Solaris platform. We will find how to share it over the net. Thanks. Peter

Re: Creating CERT7.DB for LDAP SSL

] *On Behalf Of *PCR Remedy *Sent:* 11 June 2008 16:56 *To:* arslist@ARSLIST.ORG *Subject:* Re: Creating CERT7.DB for LDAP SSL ** Hi Melissa, List, Does any have this information? How is the easy way, I can´t tell to Linux guy to install a No-Supported application and older versión of Nescape

Re: Creating CERT7.DB for LDAP SSL

Hi Melissa, List, Does any have this information? How is the easy way, I can´t tell to Linux guy to install a No-Supported application and older versión of Nescape´. Thanks. Peter On 4/23/08, SUBSCRIBE arslist Melissa [EMAIL PROTECTED] wrote: ** We are having issues trying to create the

Adding a custom Application to Overview Console

Hi! Does anybody add a custom, home-made Remedy App to the Overview Console? Is there a limitation to use ARS 7.x based apps or maybe I can add ARS 5 o 6 app? Thanks in advance! Peter ___ UNSUBSCRIBE or access ARSlist

SRM 2.2

Does anybody know the release date for SRM 2.2? Thanks. Peter ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor: www.rmsportal.com ARSlist: Where the Answers Are

Re: Need Compatibility Matrix for ARS Remedy 5.1.2

Hi Naveen Can you get the compatibility matrix for 5.1.2? List: Does any have it to share? Thanks. Peter On 6/21/07, Naveen Kaushik [EMAIL PROTECTED] wrote: ** Hi All, Could any of you please mail me compatibility matrix for ARS Remedy 5.1.2( L I am still with ARS 5.1.2) for a

No sending emails after power off

Hi, I have a problem with email engine. All seem its ok, I don't get any error with -Debug, at Email Error form and log, I also tried arsql y arapi logs The email message just keeps in YES status. I already reinstall the ARS and the email engine and check connectivity with the email server and