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Hi folks, We are looking for an option to enable failed email notifications for CMDB jobs ( Reconciliation, Normalisation & Atrium integrated (AI) Jobs). Please share the steps If can enable through any out of box configuration. Thanks Pandi Chockalingam -- ARSList mailing list

CMDB Impact Analysis option is not working to relate the CI to the CR

Dear All, Impact Analysis option is loading continuously in change request (CR) relationship tab. unable to relate any other CI from change request (CR) -> Relationship Tab -> Impact Analysis. We need your help to address this loading issue. AR system version is v9.03 Atrium CMDB version is

Remedy V9 Upgrade

Hi Team, Anyone has done Remedy upgrade from V8.1 to V9 ? Please share the steps if you done already. Regards, Pandi C ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have

Re: Slow CMDB Recon Query

long running query, then you can Identify the fix. Since In out of the box functionality that Reconciliation Id validation may mandatory. Regards, Pandi. C On Thu, Feb 2, 2017 at 6:31 PM, Murnane, Phil <phil.murn...@windward.com> wrote: > ** > > Hello ARSListers, > >

Re: RKM 7604 - rich text paste results in tool hanging

Hi, Please try to past the text without any format, means first past the text in notepad then copy & past it to the field. so that If there any format that will cleared in notepad. Regards, Pandi. C On Fri, Feb 3, 2017 at 10:02 AM, Maheshwari Lakshmanan <msja...@gmail.com> wrote: >

Reg: Atrium CMDB Recon job configuration

*** Hi, Regarding for Atrium CMDB Jobs configuration. We are going to configure a new Recon job to update only the on premise dataset to Asset. So we would like to make sure that other datasets should not update the CI's. 1. How to find other Dataset & Recon jobs. 2. How to disable Sandbox &

Re: Reg: Group form permission issue

Not enough Remedy licenses? Save money by optimizing. >> >> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy >> logs. >> >> Find these products, and many free tools and utilities, at >> http://rrr.se. >> >>

Re: Reg: Atrium CMDB Recon job configuration

** Can you share your suggestion to identify & stop the recon job auto creation.. On 24 Jan 2016 3:29 p.m., "Pandi C" <arunpand...@gmail.com> wrote: > *** > Hi, > > Regarding for Atrium CMDB Jobs configuration. > > We are going to configure a new Recon job t

Re: Reg: Group form permission issue

ols and utilities, at > http://rrr.se. > >> > >> > Sounds like a difference between the User form and the User Cache > (Cache > >> > Corruption). > >> > > >> > I have seen some strange things lately with Remedy and the User Cache > (on > >&g

Reg:Atrium CMDB jobs

** Hi, I have to configure all the jobs from one environment to another, so try to use import option for Recon jobs. I would like to know that what are the default jobs should move first, which are mandatory to be import?? Please advise...

Re: Reg: Group form permission issue

I have seen some strange things lately with Remedy and the User Cache (on > > 8.x) where they only way to get Users access back was to run a re-cache > on > > the server (command line) as a restart did not sort the issues. > > > > The only problem with running the comma

Re: Group form permission issue

Having Fixed licence only On 22 Jan 2016 1:16 a.m., "Lotz, David" <david.l...@53.com> wrote: > ** > > The user has a Fixed license? > > > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Pandi C >

Re: Reg: Group form permission issue

gt; > On Thu, Jan 21, 2016 at 2:18 PM, Pandi C <arunpand...@gmail.com> wrote: > >> ** >> Hello_ >> >> Administrator User not able to access the remedy Group form. We have >> removed and updated Administrator permission again on the user people >> recor

Re: Reg: Group form permission issue

p and rebuild the cache. > > Kind Regards, > Carl Wilson > On 22 Jan 2016 13:26, "Pandi C" <arunpand...@gmail.com> wrote: > >> ** >> >> ** >> Yes, Administrator group is showing in Group List value. >> On 22 Jan 2016 2:18 a.m., "Ch

Reg: Group form permission issue

Hello_ Administrator User not able to access the remedy Group form. We have removed and updated Administrator permission again on the user people record, even though getting attached below error message when trying to open Group form url. ARERR[9264] You have no access permission to the form

Re: Atrium CMDB implementation

gest.. Regards, Pandi. C On 3 Jan 2016 4:11 pm, "Peter Romain" <p.romain.arsl...@parsolutions.co.uk> wrote: > ** > > You could use the BMC ADDM product catalog as a starting point if you have > access to it. > > > > > > *From:* Action Request System discu

Re: Atrium CMDB implementation

> asset management. > > You could use the sync UI function for this but personally I don’t trust > it as it adds loads of unwanted hidden fields and tabs – though I haven’t > tried it in V9. > > > > *From:* Action Request System discussion list(ARSList) [mailto: > arsli

Atrium CMDB implementation

Hi, We are in the situation to implement Atrium CMDB, the environment already been installed (on premise & rod). Now we would like to configure the data, So we are looking that how to configure the Product catalogue with relationship of other ITSM modules. Can you please give an idea & steps to

Re: Atrium CMDB implementation

o add all the companies in the > product relationahip to make it visible during ticket creation. > Do not directly import it in Prod. > > Regards, > Jayesh > -- > From: Pandi C <arunpand...@gmail.com> > Sent: ‎03-‎01-‎2016 10:21 AM > To: arslis

Re: Something to be aware of - the User Tool cannot work with overlaid forms on a 9.0 server - FIXED

So the overlaid forms also able to open in User tool??? On 18 Dec 2015 2:15 pm, "Walters, Mark" wrote: > > ** > > UPDATE – this was fixed in the 9.0 SP1 server – the User Tool can use overlaid forms again. > > > > Knowledge Base article KA427109 > > > > Some changes in the

Re: Validation while submission of OOTB SR

** Yes, this will be achievable in srd form when add the field. You can define the condition in First Name & Last Name text field to compared the Names with People form entry. Select that added text field and update the condition on next tab. Regards, Pandi C On 16 Oct 2015 3:4

Re: Remedy Report Issue

** We have received the error message when running the report without selecting the records, and with wrong qualification. Are you getting the same error message when using on other report template? Regards, Pandi.C On 23 Oct 2015 6:06 pm, "Lockwood, Teresa" wrote:

Re: Site Address

Hi, what is your external source? Have tried via Data Management tool (DML), and can update via spoon job also.. Regards, Pandi.C On 23 Oct 2015 1:36 am, "Rick Trevino" wrote: > ** > > I am trying to populate site address field in People form from external > source. > >

Custom form Data Import

Hello, I would like to import .csv data to Custom form. Software list form created for SRD purpose, and more than 1000 records needs to create it for the validation so instead of that we want to use Import option. Kindly let me know shall we use DMT Console Job? How to use it? -- C.Pandi

Re: Application list not appearing on the Home page

Hi, This might be a browser issue so if user clear the browser cache that will fix the issue and if issue continue require to do clear Mid tier cache. Regards, Pandi.C On Thu, Apr 16, 2015 at 6:56 AM, Rod Harris r...@smapps.com.au wrote: ** Hi Vikram, Several years ago in ARS 7.6.3 I have

No Floating license error

Hi, Floating License user are receiving No Write license message to Modify / Save a record, So to avoid the error first we reduced Floating Licence Timeout to 1 hour as default and reduced Session Timeout also in Mid Tier. But we would like to check the report of user license usage list time,

arserver reaching 100% CPU utilization

Hi Team, AR Server (arserver.exe) is reaching 100% CPU utilization within 3 days and server getting stuck, So we are restarting a arserver as a workaround. Please let me know what are all the logs has to capture to identify the root cause and solution. -- C.Pandi

ADDM DataSet recon Job is getting failed

Hi Team, ADDM Discover CMDB Integration Recon job is getting failed, MarksandDeleted 'Yes' Server CI's are not deleting from ADDM.Import (Temporary) DataSet. Please suggest If you have any options to identify the root cause. -- C.Pandi

Re: Importance of HPD:Help Desk Assignment Log

The Incident assignment information will capture on the form to know the time was spent to resolving the incident. On Thu, Apr 9, 2015 at 4:17 PM, Tauf Chowdhury taufc...@gmail.com wrote: The form contains time segments spent on resolving an incident request. Some time records are triggered

Atrium Integrator Spoon Tool Guide

Hi, I am trying to use Spoon tool to configure the AI Job, could you please share the guide document with sample Job transformation. -- C.Pandi ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the

Re: Support group incident assigned email notifications

Hi team, Could you please guide me for the below request ? Regards, Pandi On Oct 28, 2014 12:36 AM, Pandi C arunpand...@gmail.com wrote: Dear All, The incident assigned support group email notifications has to send only High Critical incidents instead of all incident. Where we options

Support group incident assigned email notifications

Dear All, The incident assigned support group email notifications has to send only High Critical incidents instead of all incident. Where we options to restrict notifications email for low medium incident ? Regard, Arun pandi