Hi.. Yes, that user has Administrator permissions.
Regards, Pandi.C On 23 Jan 2016 3:21 p.m., "Misi Mladoniczky" <[email protected]> wrote: > Hi, > > The Request ID is the C1 column in the User-forms Txx-table. You can either > search the User-form, or you can find the xx-number in the arschema table > and > check directly in the database. > > The request id does not need to exist if you add users, but if you want to > remove a user you need the id. > > I presume that the problematic users has License Type = "Fixed", which is > required for administrators? > > Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP 2011) > > Ask the Remedy Licensing Experts (Best R.O.I. Award at WWRUG10/11/12/13): > * RRR|License - Not enough Remedy licenses? Save money by optimizing. > * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. > Find these products, and many free tools and utilities, at http://rrr.se. > > > Hi.. > > > > Existing user only facing the issue that when promoting (updating) to > > Administrator. > > > > Where need to update the existing request I'd?? > > > > How to find the request I'd for the user?? > > On 22 Jan 2016 4:08 p.m., "Misi Mladoniczky" <[email protected]> wrote: > > > >> Hi, > >> > >> Might it not be enough to use arcache to add/change a single user? > >> > >> Adding a new admin user (I usually use a new user name, but if you know > the > >> request id -e you can update an existing user): > >> arcache -Ua -d -e 00001500 -n loginname -t server -g "1;" -l1 -p passwd > >> > >> If you are out of Fixed license, you sometimes need to first delete an > >> existing record: > >> arcache -Ud -d -e 0000000000000000x -t server > >> > >> After I have things up and running I typically reload the user cache. > But I > >> have seen problems with this on 7.6.04 in conjunction with group > >> inheritance: > >> arreload -u User -f -a adminuser -p adminpassword > >> > >> Best Regards - Misi, RRR AB, http://www.rrr.se (ARSList MVP > 2011) > >> > >> Ask the Remedy Licensing Experts (Best R.O.I. Award at > WWRUG10/11/12/13): > >> * RRR|License - Not enough Remedy licenses? Save money by optimizing. > >> * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy > logs. > >> Find these products, and many free tools and utilities, at > http://rrr.se. > >> > >> > Sounds like a difference between the User form and the User Cache > (Cache > >> > Corruption). > >> > > >> > I have seen some strange things lately with Remedy and the User Cache > (on > >> > 8.x) where they only way to get Users access back was to run a > re-cache > >> on > >> > the server (command line) as a restart did not sort the issues. > >> > > >> > The only problem with running the command line is the time it takes to > >> drop > >> > and rebuild the cache. > >> > > >> > Kind Regards, > >> > Carl Wilson > >> > On 22 Jan 2016 13:26, "Pandi C" <[email protected]> wrote: > >> > > >> >> ** > >> >> > >> >> ** > >> >> Yes, Administrator group is showing in Group List value. > >> >> On 22 Jan 2016 2:18 a.m., "Chetan Shinde" <[email protected]> > >> wrote: > >> >> > >> >>> ** > >> >>> Check the Group List value in the 'User' form, it should contain the > >> >>> Administrator group. > >> >>> > >> >>> Regards, > >> >>> Chetan Shinde > >> >>> > >> >>> On Thu, Jan 21, 2016 at 2:18 PM, Pandi C <[email protected]> > >> wrote: > >> >>> > >> >>>> ** > >> >>>> Hello_ > >> >>>> > >> >>>> Administrator User not able to access the remedy Group form. We > have > >> >>>> removed and updated Administrator permission again on the user > people > >> >>>> record, even though getting attached below error message when > trying > >> to > >> >>>> open Group form url. > >> >>>> > >> >>>> ARERR[9264] You have no access permission to the form Group. > >> >>>> > >> >>>> Kindly check and let me know if anyone face this issue??? for the > >> >>>> solution. > >> >>>> > >> >>>> -- > >> >>>> C.Pandi > >> >>>> _ARSlist: "Where the Answers Are" and have been for 20 years_ > >> >>> > >> >>> > >> >>> _ARSlist: "Where the Answers Are" and have been for 20 years_ > >> >> > >> >> _ARSlist: "Where the Answers Are" and have been for 20 years_ > >> > > >> > > >> > _______________________________________________________________________________ > >> > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > >> > "Where the Answers Are, and have been for 20 years" > >> > > >> > >> > >> > _______________________________________________________________________________ > >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > >> "Where the Answers Are, and have been for 20 years" > >> > > > > > _______________________________________________________________________________ > > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > > "Where the Answers Are, and have been for 20 years" > > > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > "Where the Answers Are, and have been for 20 years" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
