Re: Services Migration from Cisco RC to BMC Remedy SRM

I second this recommendation. I have 10-15 customers to whom I've sold Kinetic Request. These tend to be customers who are doing more complex types of tasks and who have more robust interface requirements. I have also sold SRM - It has improved significantly in the last few years, but there are

Re: [Webinar] Remedy Optimization Monitoring in Real Time

@ARSLIST.ORG] On Behalf Of Paolino, Andrew Sent: Monday, April 22, 2013 10:45 AM To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG Subject: [Webinar] Remedy Optimization Monitoring in Real Time ** Hi, everyone! As this is the forefront of the Remedy development community, I want to extend you

Event: Column IT Technology Roadshow - ITSM 7.6.03 - Remedy On Demand

Good morning/afternoon/evening Listers, Column will be hosting a number of events that showcase on ITSM 7.6.03 and Remedy On Demand. I know many of you are outside the US, but perhaps you’ll be here on holiday and will attend anyway ☺ I would have attached the invitations, but ARSList would

Re: Has your company converted from custom to off-the-shelf BMC apps?

Hi Sandy, We have consulted with tons of organizations to do these types of deployments. Are you planning to do this deployment in-house? If not, we would be happy to get on the phone with you and provide some additional information. Thanks! -Andrew Andrew Paolino Column Technologies 130

Re: Invitation: OT: Enhanced Searching within Remedy (May 20 11:00 AM CDT)

Woops - Let me send in plain text. Thanks for pointing that out! Andrew Paolino Column Technologies 130 William Street, 8th Floor New York, New York 10038 Cell: 551-486-2549 Office: 201-676-0277 Fax: 212-227-3040 Email: apaol...@columnit.com LinkedIn: http://www.linkedin.com/in/apaolino Skype

OT: Enhanced Searching within Remedy (Invitation Corrected)

Good morning all, Column IT will be hosting a webinar on Thursday, May 20th at 11am CST about a new tool that we will be offering – Column Search – and it would be great if you could attend!! For the first time, Column Search will enable users to search through their Remedy databases and

OT: Enhanced Searching within Remedy

Good afternoon all, Column IT will be hosting a webinar on Thursday, May 20th at 11am CST about a new tool that we will be offering - Column Search - and it would be great if you could attend!! For the first time, Column Search will enable users to search through their Remedy databases and

Re: Tool suggestion

Hi, There are some moving components here. You will, as Roger Justice mention, need to upgrade to 7.1/7.5 to get a supported version of the CMDB. You might also consider looking at upgrading from CSS 5.6 to Column's CCRM 7.5. As you know, BMC has stopped development on CSS so no new features

Re: KB tool

Straight KB + search capabilities? Do you have a document repository that contains solution information you'd want to search through as well? Andrew Paolino Column Technologies 130 William Street, 8th Floor New York, New York 10038 Cell: 551-486-2549 Office: 201-676-0277 Fax:

Re: OT:Kinetic apps and some iPad fun

And somewhere between 300,000 and 700,000 people agree. Despite some of the obvious limitations of the technology, there's certainly a demographic that is (at least initially) finding this useful. John - Does KD Response work as well? I could see IT folks in the field using this tool to

Re: Remedy Technical Support Options. Any opinions?

Also note that Column's L1 support is in Chicago and they have two 24x7 L1 Desks in addition to that... Andrew Paolino Account Manager Column Technologies Cell: 551-486-2549 Fax: 212-227-3040 Email: apaol...@columnit.com Skype ID: apaolino Web: http://www.columnit.com Please consider the

Re: Remedy Technical Support Options. Any opinions?

Hi List, Column has picked up TuringSMI customers as well as some of their staff. Consonus/Strategic's accounts were assumed in the Remedy space. Column's acquisitions were limited to just those two entities. Having said that (being partial), I would recommend our services in New York and