Hi List,
Column has picked up TuringSMI customers as well as some of their staff. Consonus/Strategic's accounts were assumed in the Remedy space. Column's acquisitions were limited to just those two entities. Having said that (being partial), I would recommend our services in New York and in the greater New York metropolitan area as we have the largest concentration of technical resources compared to any other BMC partners (and BMC themselves). Rabi, if you're interested in knowing about how we can support you, please contact me directly. Also, for reference: http://www.columnit.com/news_detail.aspx?id=1932 http://www.columnit.com/news_detail.aspx?id=1850 The other press releases about the international offices (South Africa and APAC) are available as well. Thanks! -Andrew Andrew Paolino Account Manager Column Technologies Cell: 551-486-2549 Fax: 212-227-3040 Email: [email protected] Skype ID: apaolino Web: http://www.columnit.com From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Howard Richter Sent: Monday, July 13, 2009 4:56 PM To: [email protected] Subject: Re: Remedy Technical Support Options. Any opinions? ** I think they picked up EMS (out of Tampa) as well. Howard On Mon, Jul 13, 2009 at 5:52 PM, dcharters <[email protected]> wrote: As I understand it Column pick up all of Turings' support obligations, they also picked EMC On Mon, 13 Jul 2009 12:04:11 -0700, Thad K Esser wrote > Thanks. > > Thad Esser > Remedy Developer > "Did you ever wonder why we had to run for shelter when the promise > of a brave new world unfurled beneath a clear blue sky?" - Pink Floyd > > |------------> > | From: | > |------------> > >------------------------------------------------------------------ > --------------------------------------------------------------------- > -----------| |"Easter, David" <[email protected]> > > | >------------------------------------------ > --------------------------------------------------------------------- > -----------------------------------| |------------> | To: | |- > -----------> >------------------------------------------------------ > --------------------------------------------------------------------- > -----------------------| |[email protected] > > | >------------------------------ > --------------------------------------------------------------------- > -----------------------------------------------| |------------> | > Date: | |------------> >--------------------------------------- > --------------------------------------------------------------------- > --------------------------------------| |07/13/2009 11:53 AM > > | >--------------- > --------------------------------------------------------------------- > --------------------------------------------------------------| |---- > --------> | Subject: | |------------> >--------------------------- > --------------------------------------------------------------------- > --------------------------------------------------| |Re: Remedy > Technical Support Options. Any opinions? > | > >-------------------------------------------------------------------- > --------------------------------------------------------------------- > ---------| |------------> | Sent by: | |------------> >----------- > --------------------------------------------------------------------- > Hi all, > We're looking at options for basic technical support for our Remedy > platform. If you have any opinion about quality and cost of basic minimum > support from vendor(s), including that from BMC, please let me > know...or if your company offers support. > > If you think you must, feel free to write to me directly. > > We have ARS and HelpDesk application. Around 250 users. At this > point, we have very little support need, as things are static. We > may be looking at upgrade of ARS and Service Desk to 7.5 soon. There > is, however, strong in house expertise with such experiences, so we > will need the usual backup support only. > > TIA. > > -Rabi Tripathi _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
