Re: Installation order?

Great information everyone. Just what I needed! Thanks!! Sam ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are

Installation order?

Anyone have a good document that can assist me in installing AR Server, Mid-Tier, All Service Desk modules as well as KM, SRM, SLM, Dashboards Analytics etc? I just want to be sure I install in the correct order (if there is one). Thanks, Sam

SRM Configuration/Setup

I'm having some trouble creating services on the SRM application. It seems to be pretty extensive as far as all of the steps involved in getting services to appear on the console page. The Admin Guide is very convoluted and doesn't have many screenshots to help me understand the entire process

Re: RightAnswers integration w/RKM 7.6.04

Thanks for the info but I'm still having problems. They gave me a def file to import called RKM:VendorTemplate_RightAnswers. I imported that with no issue. Then they gave me some sample data (arx file) which I also imported to the RKM:VendorTemplate_RightAnswers form. How do I connect that

RightAnswers integration w/RKM 7.6.04

The RightAnswers Knowledge-Paks content provided by RightAnswers was in HTML format. This format works fine with RKM through version 7.5. Apparently with version 7.6 BMC completely changed the RKM application using their own indexing/searching processes as opposed to an external index/search

Re: RightAnswers integration w/RKM 7.6.04

You just did the import and there was nothing more you needed to do? They just appeared in a search for one of the articles?? You didn't have to do any indexing? Sam ___ UNSUBSCRIBE or access ARSlist Archives at

Re: Can't Find the Data Management Install Path

Found it and got it to work. Thanks Brett and everyone else who responded! Sam ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the Answers Are

To Do List for new Developer?

I'm not sure if this is where this request should go so if it is not, I apologize in advance. I've been a Remedy Administrator for almost 12 years. During that time I've done mostly Administration work and have dabbled in Development duties as well. I've also performed Training of Remedy users

Re: Can't Find the Data Management Install Path

I'm looking at the ARSuiteKitClient_Developer_Windows directory/folder which was saved to my desktop when I unzipped the zip file. I don't see anything in there regarding Data Management Tool or Data Management Client. I, s that a separate item to download from the BMC site? If you can provide

Re: BMC Remedy Data Import Tool not launching

I tried launching the data import tool from the command line (dataimporttool.exe) just as I had done with the .bat file but the same thing happened. Just a splash screen pops up on the monitor, then it disappears. Any other thoughts? Thanks, Sam

Re: Can't Find the Data Management Install Path

Disregard, I believe I've found it. Downloading and installing now so we'll see if this does the trick. Thanks, Sam ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList:

BMC Remedy Data Import Tool not launching

When I try to launch (open) the data import tool, I get a splash page (BMC Remedy Action Request System Version 7.6) for about 2 seconds and then it disappears. No error message, no login screen. It just doesn't load. I'm running it on my laptop which is Windows XP, Intel i5 CPU with 4 GB RAM

Re: BMC Remedy Data Import Tool not launching

When I click on the dataimport.bat file, the command window pops up on the screen for about 2 seconds and then disappears. I can't move fast enough to get a screenshot of anything pertinent. Any way I can get that command window to stay open? (it's basically giving the same behavior as if I

Re: BMC Remedy Data Import Tool not launching

Thanks Don and Jonas...here's the dataimport.bat file: C:\Program Files\BMC Software\ARSystem\dataimporttoolDataImport.bat Command Line Options: -u user : Required login parameter that identifies the user accou nt. -p password : Optional login parameter that identifies the

Can't Find the Data Management Install Path

So I'm now trying to use the Data Load Console. I have my CSV set up with some test data to the CTM:People form. I open the Data Load Console, Select Foundation for the data category. Then I click on Convert CSV Files, select the MS EXCEL path (can only select the file, not just the directory

Re: Can't Find the Data Management Install Path

To clarify, I have my data spreadsheet (not CSV) set up with test data for the CTM:People form. Thanks, Sam ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com ARSList: Where the