I was trying to find out the same thing but couldn't find where to change the
Status reason. How would I go about this in 7.5?
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Roger Justice
Sent: November 18, 2013 11:58 AM
To: arslist@ARSLIST.ORG
I've been digging around for a while now and can't seem to find out where to
change this or if it can even be done.
All of our tickets that come in via Email are automatically assigned
Impact/Urgency of 3-Medium. The majority of these are requests that are or
should be 4-Low.
Where/how can I
I noticed yesterday that when tickets were assigned to groups, we were getting
Undeliverable messages back from the mail server. All of these were
notifications (A ticket has been assigned to your group...) that appear to have
been sent to users who are no longer with the organization, and
I'm wondering if you have any ideas on this.
We have looked through all of our audits and cannot determine the cause, but
certain users will become Obsolete and/or changed to Non-Support personnel for
no apparent reason.
We use AD integration and have not had any trigger events for any of
in the system to work with to obtain that information (including
leveraging SLM to track it and leveraging out of the box SLM reports)
---
Steve
On Wed, Mar 27, 2013 at 4:34 PM, Sanner, Lorraine
lsan...@courts.az.govmailto:lsan...@courts.az.gov wrote:
**
My mistake, we're in 7.5.00 Patch 004
...@sandia.govmailto:nkst...@sandia.gov
ITSM 7.6.04 SP2 - Windows 2003 - SQL Server 2008
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sanner, Lorraine
Sent: Tuesday, March 26, 2013 3:59 PM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject
After nearly 2 years of banging my head against a wall trying to decipher data,
I've decided to give up and ask the experts.
Are there any best practices forums or cheat sheets out there to assist
HelpDesk managers better utilize the Remedy system?
Lorraine Sanner
AOC Support Services
Bentonville, AR 72716
Save Money. Live Better
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Sanner, Lorraine
Sent: Tuesday, March 26, 2013 1:51 PM
To: arslist@ARSLIST.ORGmailto:arslist@ARSLIST.ORG
Subject: (Noob alert!) Cheat sheets? Remedy 7.6.04
I've done this a dozen times and it never seems to stick; the closed Tasks keep
coming back up. Any advice?
-Original Message-
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Tauf Chowdhury
Sent: Thursday, January 10, 2013 1:05 PM
To:
I'm looking for a similar report and am unable to locate HPD:HelpDesk_SLA in my
current Remedy. Is there a different version of it for 7.5.00 (Patch 004)?
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Stroud, Natalie K
Sent: Tuesday, December
to which
the ticket was assigned initially.
On Wed, Nov 7, 2012 at 2:22 AM, Sanner, Lorraine
lsan...@courts.az.govmailto:lsan...@courts.az.gov wrote:
**
Hello Remedy users,
I've been all through the discussions and haven't seen anything specific enough
to address these needs, so I apologize
Hello Remedy users,
I’ve been all through the discussions and haven’t seen anything specific enough
to address these needs, so I apologize in advance if this is old news to any of
you.
First: Our group has two Breach event targets for tickets entered into
Incident Management – first is
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