Re: Service Request issue

If it's on the Request Entry side, check and possibly flush the user entitlement cache. If it's on the SRD side, check locale, company, etc... -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pavan Kumar Sent: Thursday,

Re: Migrating foundation data from a 7.0.01 ITSM 7 system to a 7.6 system ?

Howard: He's probably talking about the Data Migration tool that ships with ITSM now. It accepts data from spreadsheets so you could export 7/import 7.6. - Don From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of

Re: SRM Integration Question

As it was explained by our sales rep, SRM is licensed by user under the old green 'a la carte' support model. There's no distinction between external and internal, you need only cover the number of licensed users. The complication arises if you allow guest user access; for that, he

Re: Displaying open requests for Customers and SRM Documentation

We use SRM 2.2 to allow users to see their incidents and requests without actually entering the ITSM suite; they don't have unlimited search abilities and in fact don't see any forms in the traditional sense. It does allow them to see any entry they submitted and if you configure the 'On

Re: Question Advance Query 1=0

1 = 0 is always FALSE in a Boolean expression and 1 = 1 is always TRUE From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Robert Thomas Sent: Thursday, October 15, 2009 9:46 AM To: arslist@ARSLIST.ORG Subject: Question

Re: Where to create a Process Template for SRM?

Howard: Process Definition Templates(PDT's) are maintained on the Service Catalog Manager Console, use Focus to alternate between PDT's and SRD's. - Don From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Howard

Re: OT: The case of the disappearing BMC sales rep

We were in similar circumstances when our sales rep left the company with no notice but BMC was much proactive in our case. Within a matter of a few days, we met the sales manager (he flew out from Texas) who officially informed us of the change and assigned an inside sales rep to work with us

Re: Submitter Mode 'Changeable' for CMDB 2.1 p005 patch?

. Luttmann Lead Remedy Developer Fort Carson Network Enterprise Center (DOIM) 719-524-0514 -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Savant, don...@cio Sent: Tuesday, July 21, 2009 9:31 AM To: arslist@ARSLIST.ORG

Submitter Mode 'Changeable' for CMDB 2.1 p005 patch?

We're on CMDB 2.1 p003; while applying p005, we receive an error that indicates we should change Submitter Mode from Locked to Changeable. However, this is not identified as a prerequisite for the patch and hasn't been for any previous patches we've applied. Has anyone encountered this?