This is what we do.
We just re-create the AR view into a custom view and manage it manually from
that point forward. For example, HPD_HELP_DESK would have a stable version
called REPORTING__HPD_HELP_DESK (just be careful you don't exceed the maximum
length of view names in your DB).
It's
Are you using ITSM? If so, there is usually an Advanced Search function in
the left navigation bar on the consoles or directly in the ticket search/modify
views.
It lets you do this type of search pretty easily.
-Patrick
-Original Message-
From: Action Request System discussion
Hard to tell without seeing the whole XML doc, but don't you need to wrap %
signs on both sides?
I.e.:
'XML Data' LIKE %COMMENTS%
Another option might be to do a substring match and then test the result.
-Patrick
| -Original Message-
| From: Action Request System discussion
It has been like that since at least ITSM 7.0. I'm guessing it is related to
aesthetics as you mention.
-Patrick
| -Original Message-
| From: Action Request System discussion list(ARSList)
| [mailto:arslist@ARSLIST.ORG] On Behalf Of SUBSCRIBE ARSLIST theReel
| Sent: March 27,
Or, if you are using ITSM 7.6+ then you have access to the Data Wizard which
you can use to change the Login ID throughout the system (works on many other
fields too).
-Patrick
From: Action Request System discussion list(ARSList)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Brien Dieterle
You have to use panels that will auto-expand (set to Fill).
Make sure that if you have any nested panels that all are set to fill.
Sometimes I find that I need to reset the layout to XY, resize the
object DOWN a little bit (save) and the reset back to FILL. There's a
bug in there somewhere, and
Probably stating the obvious, but have you cleared browser and mid-tier
cache after the upgrade?
I've seen some of these errors on occasion if I haven't flushed my local
browser cache after a code change.
-Patrick
From: Action Request System
We have had problems in the past where flushing/syncing does not work
completely
In that case we had to shutdown Apache Tomcat and then manually clear
the cache directory (%appdir%/midtier/cache).
Good luck.
-Patrick
From: Action Request System
Personally, I like this one the best:
http://communities.bmc.com/communities/docs/DOC-2973
Not sure if it works in 7.1 or greater, though.
I use it on 7.01 all of the time. Very fast and it provides great
reports.
-Patrick
From: Action Request
Good day,
I'm trying to find some guidelines on Oracle 10g sizing for 7.x w/ITSM
but all I can find from BMC are guidelines for BSM. Should I assume
that it applies?
We are concerned that our DB hasn't been spec'd correctly and I would
like to give some best practices sizing guidelines to
Hello there,
Having a hard time troubleshooting an issue while using arimportcmd (automated
imports).
It's complaining about a field being reset to NULL on a push action, but I
can't figure out why it's happening.
Is there any way to enable logging during import? Server side filter/sql
Title: RE: Remedy Support Site - Fixed?
**
I found that the site works best with
Firefox for now (previously, Firefox didnt work at all).
Patrick Shelston
From: Action Request
System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of McKenzie, James J C-E LCMC
Title: SLA 5.5: Repeating Milestone Actions
**
Hello
all,
Im
usually just a lurker, but I now need some help.
We
are trying to setup SLA that fires notifications when the Incident status
reaches Restored.
That
works, fine, but as soon as I change the status to something else, and then
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