Re: ITSM 7.02 and Mid Tier 7.01

2007-03-23 Thread Simmons, Theodore J.
the Sevlet Exec with the latest patch? Also check if you can access any local jsp files on the IIS server. Hope this helps Regards, Roney Samuel Varghese On 3/20/07, Simmons, Theodore J. [EMAIL PROTECTED] wrote: ** I have installed all of the ITSM 7.02 applications, with patch 003 on a Windows

Re: Email Engine Issue

2007-03-21 Thread Simmons, Theodore J.
I have gotten this error, because the Account under the logon properties didn't have permission to send through the MAPI account I was using in the Remedy Email Config. I changed the logon properties of the Email Engine to be an account that has permissions, generally I use the same account

ITSM 7.02 and Mid Tier 7.01

2007-03-20 Thread Simmons, Theodore J.
I have installed all of the ITSM 7.02 applications, with patch 003 on a Windows 2003, SQL 2k environment. I have installed on a separate IIS server Mid Tier 7.01 p001. The problem arises when attempting to access the applications from the Home Page. I can access certain forms directly (AP:Central)

TISM 7.02 Mid Tier

2007-02-23 Thread Simmons, Theodore J.
Hey listers, Any one get HTTP 404 page not found errors trying to access the ITSM 7.02 apps from the Home Page via Mid Tier 7.01 patch 1? I can access the User form directly, Approval Central application. If I import the object list def, and enable that from the mid tier config page, I can see

arimportcmd

2007-02-08 Thread Simmons, Theodore J.
Good day all, I am attempting to run an arimportcmd in a filter with mapping, but I seem to be hitting it wrong Should I use quotes? Do I need the full path for the arimportcmd? Win2k ARS 6.3 p 18 Thanks for any help Theo No error : arimportcmd -u User -p Password -m CiscoImport_DEV

Re: SMS Discovery service (UNCLASSIFIED)

2007-02-01 Thread Simmons, Theodore J.
--- -Original Message- From: Action Request System discussion list(ARSList) [mailto:[EMAIL PROTECTED] On Behalf Of Simmons, Theodore J. Sent: Wednesday, January 31, 2007 1:07 PM To: arslist@ARSLIST.ORG Subject: SMS Discovery service Hey all, I have installed

SMS Discovery service

2007-01-31 Thread Simmons, Theodore J.
Hey all, I have installed BMC Discovery Service 2003 for 5.6 and created an exchange to the SMS_Computer Systems, and when the exchange begins to run, I get a weird error in the debug log. AR System key list created in form 'AST-SMSCompSysStage' [14:48:07,01/31/07] - SMSAdapter.GetKeyList

Mid Tier and Resource on Same Server

2006-11-16 Thread Simmons, Theodore J.
Listers- Would it be advisable to put Miditer 7.x,ARS 7.x running the ITSM 7.x applications on the same server with the below configuration? The alternative would be to use one of the below configurations for Resource only and then use MID Tier on a shared IIS server. Expected 120 users of ITSM

Re: Mid Tier and Resource on Same Server

2006-11-16 Thread Simmons, Theodore J.
, and for your usage, I would think even that to be probably on the low end of acceptable. Who would build an 8x server with just 1 GB RAM? That makes no sense at all. It isn't adequate for any of the tasks, much less all of them. Rick On 11/16/06, Simmons, Theodore J. [EMAIL PROTECTED] wrote

Re: Mid Tier and Resource on Same Server

2006-11-16 Thread Simmons, Theodore J.
, and for your usage, I would think even that to be probably on the low end of acceptable. Who would build an 8x server with just 1 GB RAM? That makes no sense at all. It isn't adequate for any of the tasks, much less all of them. Rick On 11/16/06, Simmons, Theodore J. [EMAIL PROTECTED] wrote

Re: Mid Tier and Resource on Same Server

2006-11-16 Thread Simmons, Theodore J.
end of acceptable. Who would build an 8x server with just 1 GB RAM? That makes no sense at all. It isn't adequate for any of the tasks, much less all of them. Rick On 11/16/06, Simmons, Theodore J. [EMAIL PROTECTED] wrote: Listers- Would it be advisable to put Miditer 7

Re: Citizens Response

2006-11-02 Thread Simmons, Theodore J.
I implemented this at a quasi-federal project last spring (CR 5.01), and it works pretty well out of the box, it is able to automatically create issues from email (with attachments), respond to customers with formatted emails, update issues automatically (with attachements) etc...Although that