Windows 7 and Internet Explorer version 9

2011-10-12 Thread Spangler Robert C CIV USSTRATCOM/JWAC
We are getting ready to upgrade to Windows 7 and Internet Explorer version 9. Does ARS 7.5 and ITSM 7.6 support these? Thanks ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org attend wwrug11 www.wwrug.com

Re: SDE versus ARS

2011-09-20 Thread Spangler Robert C CIV USSTRATCOM/JWAC
on ITSM related apps. -Original Message- From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Spangler Robert C CIV USSTRATCOM/JWAC Sent: Wednesday, September 14, 2011 4:36 PM To: arslist@ARSLIST.ORG Subject: Re: SDE versus ARS There was a 3 month

SDE versus ARS

2011-09-14 Thread Spangler Robert C CIV USSTRATCOM/JWAC
Going out on a limb, but we are being forced to move away from Remedy due to budget and personnel reductions. Was wondering if any of you guys knew much about Service Desk Express (SDE). We were primarily using ARS for ticketing and assets management, had never broken into Change, SRM and

Re: SDE versus ARS

2011-09-14 Thread Spangler Robert C CIV USSTRATCOM/JWAC
discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Spangler Robert C CIV USSTRATCOM/JWAC Sent: Wednesday, September 14, 2011 12:41 PM To: arslist@ARSLIST.ORG Subject: SDE versus ARS ** Going out on a limb, but we are being forced to move away from Remedy due to budget and personnel

Re: SDE versus ARS

2011-09-14 Thread Spangler Robert C CIV USSTRATCOM/JWAC
the decision was made to move away from the full suite? Can you share how long it took to get into production? It sounds like a very short lived implementation. Jason On Wed, Sep 14, 2011 at 1:29 PM, Spangler Robert C CIV USSTRATCOM/JWAC rspan...@jwac.mil wrote: Thanks for all the info. We