Going out on a limb, but we are being forced to move away from Remedy due to budget and personnel reductions. Was wondering if any of you guys knew much about Service Desk Express (SDE). We were primarily using ARS for ticketing and assets management, had never broken into Change, SRM and some other goodies that we had plans for. BMC suggested SDE as an alternative so we were going to look in to. Thanks for any advice or suggestions!
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