Re: Problem when install ARsystem

I have never had to use 32 bit java with 7.6.04 installations. Although you are offered to install email, javaplugin(could remeber wrong regarding java plugin) and dev studio with the 32 bit jre/jdk if you want. //Steinar Sendt fra min iPad Den 8. apr. 2012 kl. 22:35 skrev Joe Martin D'Souza

Re: Status Closed to reopen

Hi, As you say this is a customized application, so wether or not it is possible to reopen a ticket depends on how the application was made. Maybe there has been produced some documentation for the custom app that might be of help? If not you probably would have to ask the people that made the

Re: Incident Mgmt Target Date Question

Could you not have a milestone set fields action to set the target date? That would give you a bit of flexibility. Br, Steinar Den 22. mars 2012 kl. 23:06 skrev Joe Martin D'Souza jdso...@shyle.net: I think it’s a good idea - afterall a target date as well as the SLA/OLA date is one and

Re: difference between release manifest and release relationships

Hey, The release manifest is where you relate change requests and activities that are part of a particular milestone in the release. I.e test activity ticket pinned to the test milestone of the release manifest. You also can set up rules for the release app wether to allow the release to

Re: Bulk addition to group list on user form

Hi! Couldn't the people management console also be used for this purpose? Br, Steinar Den 10. jan. 2012 kl. 23:20 skrev Brett Azzopardi brett.azzopa...@planwell.net: Hi all, We have recently upgraded to 7.6.04SP2 from 7.1 and have starting using work orders with SRM which we

Re: Configuration Management

Hi Mike, You will find info on this process in the service management process model.(the html based tool that is integrated to the process overview-buttons in itsm apps if its installed) Br, Steinar Den 15. nov. 2011 kl. 22:02 skrev Mike Hocks mike.ho...@state.mn.us: Does anyone know if

Re: ITSM Group name = 1000000022

Is the Long Group Name field on the group form also the numeric value? I can verify how it looks on our system tomorrow, but I believe that the actual name of the Company is only placed in Long Group Name. br, Steinar On Tue, Oct 25, 2011 at 12:21 AM, strauss stra...@unt.edu wrote: All of the

Re: Service Provider Model

Incident has both customer and contactfields. If you use service request management to register incidents, there is a 'request on behalf of' feature there. If I am not mistaking then the requester(contractor) would be the contact for the incident and the person requested on behalf of would be

Problem with AR System 7.5.006 install on Windows 2008 and Oracle 11g RAC db

Hi all, Config: Windows 2008 x64 R2 AR System 7.6.006 Oracle 11g RAC Problem: We have done all the oracle pre-requisites(Oracle client, precreate tablespace etc, tnsnames.ora) and connection to the database through SQL*Plus is been confirmed working. During initial steps and confirmations we

When installing a fresh AR System server: Question regarding patches

Hi List! I have a question regarding installation of AR Server. Is the file ARSuiteKitWindows.zip in the bmc ftp//ars/7.5/patch005/installers/ the complete installer that I can use for a fresh install? Is this also the case for the corresponding patch-directories for CMDB and ITSM? Best

Re: When installing a fresh AR System server: Question regarding patches

and Yes for the second too if you are installing the patches from the installers and not just using the file replacement method if available.. Cheers Joe -Original Message- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org]on Behalf Of Steinar Halland

SV: Cannot create classes in CMDB

Have you tried creating the class with the cmdbdriver utility that ships with the CMDB? Best regards Steinar -Opprinnelig melding- Fra: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] På vegne av Sergio Tomillero Sendt: 21. april 2010 09:58 Til: