Re: Triplicate Records on AR System Group Form

Kevin - Thanks for the reply. Did you ever determine how to link the group records on the AR System Group form and the CTM:Support Group form? If we do a manual cleanup I need to know which support group on the AR side is linked to the support group on the ITSM side Thanks, Tom

Triplicate Records on AR System Group Form

Folks - I have been tasked with cleaning up a little mess created by the folks that loaded our original foundation data. On the CTM:Support Group form there is one entry for each of our support groups. on the "Group" form there are 3 entries for each support group (based upon the Long Group

Re: Making field required after the fact

I think I have part of it figured out. It appears that if you change an existing field from optional to required the functionality is as follows 1) The required field will be enforced on create and an error message will display 2) If you open an exisiting incident with the newly required field

Re: Making field required after the fact

Fred - Once the field has a value, it is good for the life of the ticket ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"

Making field required after the fact

Folks I have a custom tab on the HPD:Help Desk form that holds a custom DateTime field. The ask was to make the field required if the logged in user is a member of a specific support group. Easy enough so I created an active link to make the field required. Everything works as it should on

Re: What triggers outgoing email messages to be sent?

Thanks for the great information everyone!! Tom ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"

What triggers outgoing email messages to be sent?

Hi Folks - I am fairly new to Remedy coming from the SDE world and have a question about outgoing email notifications. We moved our production db down to Dev and QA. We have mailbox configurations on both servers for incoming and outgoing, both enabled. We also have the BMC Remedy Email Engine

Re: AREA.LDAPPassword cannot be empty for external authentication

So I ended up opening a ticket with my support Vendor - Below is the non-solution that I got. I guess we will call it an undocumented Enhancement Here is the scope. Users that are authenticated via ASSO will have authString associated with their login. With this authString ASSO plug-in

AREA.LDAPPassword cannot be empty for external authentication

Folks - My arjavaplugin log is being spammed with the entry AREA.LDAPPassword cannot be empty for external authentication. Someone at some point (not me) configured it but I am not even sure we need it since we are using Kerberos and SAML authentication with Atrium SSO. At any rate we are

Re: AREA.LDAPPassword cannot be empty for external authentication

I have not. I will see when my team is done with their latest release and give it a try. Thanks!! Tom ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years

Spoon LDAP_People Value substitution

Hi All - I am working on a customized version of the LDAP_People transformation. I was wondering if someone could lead me in the proper direction regarding the following. I need to parse the stream values from the DMT_LDAP_INPUT step and look for the value TERM in the title AD attribute. If

Re: Spoon LDAP_People Value substitution

It looks like I can do what I need with a Case\ Switch and Constant. Thansk - Tom ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Where the Answers Are, and have been for 20 years

Importing Foundation Data - New Remedy Install

Folks - We are a new Remedy ITSM 8.1 customer migrating from BMC SDE. Our VAR is suggesting that we use the foundation data spread sheets to move our data from SDE to Remedy. Our current SDE environment has a few thousand companies and locations. Heading down this path would entail creating

Customer View Options in Self Service

Folks - Yet another nooby question. In Serice Desk, the application that is part of ITSM and is accessed via the Requestor Console, the default setting allows the user to view their own incidents etc. Is there a way to allow them to see all Incidents associated with their Site, Company, Company

Re: Implementing FEMA incident procedure in Remedy ITSM

Thanks for the great information everyone. We are using the ICS process which Doug did a great job explaining. We are not dealing on the earthquake level, but we do deal with public safety systems so there is a bit more urgency than I can't get to my email. Given the limited functionality that

Implementing Multiple Help Desk Forms

Hi - Tom the newby again, working on migrating our company from BMC SDE to Remedy. My next major challenge is how to implement the 100 or so custom SDE Incident forms that we created over the years, into Remedy. In SDE it is quite easy to implement custom incident forms, you can even use the

Implementing FEMA incident procedure in Remedy ITSM

Hi - All We are moving from BMC SDE to Remedy ITSM and I had a question. In my company's world the word incident has a whole different meaning than the ITIL help desk world. When we declare and incident folks gather into a room and follow the FEMA incident management protocol for resolving the