Re: Let's discuss best practices on SLM between the SLA and OLA relationship for BMC Remedy

Hi John, As child service comes under scope of OLA ,for the same incident ticket ola gets attached as per ola defined terms n conditions but the sla will get detached as it's no longer valid. So the incident can have sla as well as ola attached to same incident but anyone in active state.

Re: Error while editing a service target in BMC SLM console

Hi Sri Teja, Please check your profile in people form whether you got access to the company you are trying to add in terms n conditions in svt. Check d below link for more info on access config for people in remedy https://docs.bmc.com/docs/display/public/itsm90/Configuring+access+for+people

Re: Multiple Time Zone!

Hi Karthick, Could b issue with start date n end date being same as per below screenshot. Can you put end date something as in July 2015 or 2016 n again try to execute and check the result. Thnks. Regards munesh -Original Message- From: Karthick S karthick...@gmail.com Sent:

Re: Possibilities of building the SLA via script / or API, if any if can be automated using cron job

Hello Sagar, You can schedule the auto build of a service target. Please check the below link https://docs.bmc.com/docs/display/public/SLM81/Scheduling+the+building+of+service+targets *To schedule a rebuild of service targets* i. *Login to BMC Service Level Management. Open the Application

Re: Email engine not working

Hello Sandeep, Please refer the below BMC Community link which is related to same error what you are facing. https://communities.bmc.com/message/282939 It basically says you to reconfigure the IMAP settings and test. Thanks Regards Munesh On Sat, Apr 25, 2015 at 5:43 PM, Terry Bootsma

Re: AR System Database Replication

Hello Madhu, Please check the below given BMC published KA link regarding info on DB Replication. *Knowledge Article ID:* KA317702 https://kb.bmc.com/infocenter/index?page=contentid=KA317702actp=searchviewlocale=en_USsearchid=1429027171548 Also you will find below note in DB reference guide

Re: Upgrading from 7.1 to 7.76.04 version on Window 2012 R2 Server.

Hi Karthick, Are you providing proper sa password and SQL server details such as db hostname and port. As per your screenshot it seems installer is not able to resolve with db details provided. Regards Munesh Konda -Original Message- From: Karthick S karthick...@gmail.com Sent: ‎25

Re: To Create New Action in SLM Milestone

Hello Jithin, Its in Milestone tab of a Service Target. SLM Console -- Service Targets -- Milestones -- Select the particular Milestone the Actions( Notify actions) associated with it. Thanks. Regards Munesh On Fri, Jun 27, 2014 at 12:37 PM, Jithin T.R jithin.t.radhakrish...@gmail.com

Re: Remedy ARS Server Group installation in Silent mode

Hello Gopi, What BMC_DATABASE_OPTION you chose during your first installation ?Is it Overwrite Assuming you chose Overwrite option during your first installation,I suspect its not allowing you to choose ServerGroup option now. Regards Munesh On Tue, Feb 25, 2014 at 2:33 PM, Anbazhagan,

Re: AREA LDAP SSL

Hello Dan, Please refer BMC 7.6.04 Integration document page 402, About certificate databases: AR System uses the Mozilla C-LDAP libraries to support LDAP plug-ins and remote authentication. These libraries enable LDAP plug-ins to use NSS to establish Secure Sockets Layer (SSL) connections with

Re: Recommended web browser (7.6.04 SP4)

Hello Mahmoud, Usually BMC recommends Remedy should be accessed via Internet Explorer. Thanks. Regards Munesh On Thu, Dec 12, 2013 at 7:41 PM, mahmoud mahdy mahmoud_ma...@live.comwrote: ** Dears, Please tell me what is the recommended browser fro 7.6.04 SP4..??. Thanks _ARSlist: Where

Re: Error in email logs...resulting in email loss

Hello Try to check whether you are having sustained connection with SMTP Host. How to verify SMTP connection using telnet -- Telnet IP address the server 25 -- 220 computername.domain.com SMTP Server ready -- HELO me -- 250 OK -- QUIT -- 221 Closing Port / Mail queued for delivery For

Re: Error in email logs...resulting in email loss

System discussion list(ARSList) [mailto: arslist@ARSLIST.ORG] *On Behalf Of *munesh konda *Sent:* Wednesday, November 13, 2013 5:51 PM *To:* arslist@ARSLIST.ORG *Subject:* Re: Error in email logs...resulting in email loss ** Hello Try to check whether you are having sustained

Re: Remedy 7.6.04 and Exchange 2013

You are right there were some issues with exchange 2010.i would suggest to perform testing with exchange 2013 before you migrate. On the other hand,it is important to check with bmc support whether they support 7604 with exchange 2013 Thnks Regards Munesh On Aug 29, 2013 2:21 AM, Hutcheson,

Re: Re.Adding New Entry in Application List Field in ITSM Home Page

Rudra, Login into Developer Studio and go to Form Properties of the concerned form which you would like to add Apps List. There you will find the options as Basic/Entry Points with New MODE and Search MODE , check the applicable option and provide the Application List Display Order number.

Re: Minimal setup needed for DSO testing

It should work with base ARS installation but you need to apply DSO license before you configure it and test. Regards Munesh On Wed, Apr 10, 2013 at 9:21 AM, Nathan Brandt nathanrbra...@gmail.comwrote: ** Can DSO setup be tested with just base ARS installation or does it need any

Re: CentOS 6.3 Installation Port Mapper Issue

Nathan, Did you check the portmapper process/daemon is running on that box. Also I am not sure whether BMC would support Remedy on CentOS as it is not mentioned in their Comp Matrix. But the Remedy would work on CentOS as it using the bin/lib of RHEL... Thanks. Regards Munesh On Mon, Apr 1,