Has anyone been able to add a field to the Requester console? We added a field
to Incident and need the field to be on the Requester Console. I have not been
able to find any docs on how to add a field.
Bala Patel
Remedy Administrator
From: Gareth Oliver
All,
I lied when I said I had 2 issues. I forgot one.
We are looking to implement the requester console. Problem is, the two tier
Q/A that is out of the box won't work. We need 3. My Admin was able to add
the three and it looks great. Only issue is now when you select save, no
incident
It sounds like you are looking into making the Requester console work
the way you want
Keep in mind - the more you customize it -- the worse your next
upgrade will be.
So -- don't customize ITSM -- configure Kinetic Request
Kinetic Request is the most
Scott,
The Requester Console does not directly submit into the Incident form
(I'm assuming you're using ITSM7.x based on your previous emails).
Instead, it submits a request into the SRM subsystem, which in turn
creates a record via HPD:InterfaceCreate form (or something like that).
The first
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