I'm getting ARERR [8755] The specified plug-in does not exist. :
REMEDY.ARF.CAI when trying to submit request through the requestor
console.
Searching through old posts I see that for others the problem was a
missing libcaieventcmd.so
I'm looking for this file, can someone tell me where I can
Is it safe to assume that you have performed the necessary configuration
of the CAI plugin for the Requester Console that is a post installation
task for ITSM 7?
Christopher Strauss, Ph.D.
Call Tracking Administration Manager
University of North Texas Computing IT Center
http://itsm.unt.edu/
I'd like to say yes, but its been awhile since I've done the
installation. This is a dev box, so while not everything has been
tested, I haven't really come across any other issues other than this
one. So, not sure how/why its missing. Again if someone can
supply/tell me where to find this
Look in your ar.conf for the referenced plugin file. If you are on
Windows, the file extension will be .dll, not .so. Also look in the
plug-in logs to see if arplugin is not finding a particular dll
referenced in ar.conf. If neither of the above is the case, then in
all likelihood, the ar.conf
I searched the whole HD and couldn't find the file. I was hoping to
avoid doing a reinstall, as I'm hoping that if I acquired this file this
would be fixed. Possibly in the initial setup I missed a step.
Ben Cantatore
Remedy Manager
(914) 457-6209
Emerging Health IT
3 Odell Plaza
Yonkers,
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