There has been a request to have simple approvals done by mail for the bulk of
management who do not (as of yet) use Remedy. The system will by ARS 7.6.4,
with ITSM 7.6.4, specifically Service Request Management used.
Has anyone had any experience with this?
Right now I'm just looking to set
Some downsides to using email:
- there is not guaranteed transport of an email message (they could be lost)
- emails are easily impersonated (anyone will be able to approve anything
and it can easily be done in a way that chasing a trail of
an impersonated message will be near impossible)
You
)
[mailto:arslist@ARSLIST.ORG] On Behalf Of Logan, Kelly
Sent: Monday, June 25, 2012 12:26 PM
To: arslist@ARSLIST.ORG
Subject: Approval by mail
**
There has been a request to have simple approvals done by mail for the bulk of
management who do not (as of yet) use Remedy. The system will by ARS
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